Customer Solutions Engineer III

_corporate_fare_ Google _place_ Boulder, CO, USA; Atlanta, GA, USA

**Mid**

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

_info_outline_

XThe application window will be open until at least August 11, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Boulder, CO, USA; Atlanta, GA, USA** .

**Minimum qualifications:**

+ Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.

+ 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).

+ 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).

+ Experience troubleshooting technical issues for internal/external partners or customers.

**Preferred qualifications:**

+ Master’s degree in Engineering, Computer Science, Business, or a related field.

+ 3 years of experience in databases, data analysis, and scripting using SQL/MySQL.

+ 3 years of experience in application or system development.

+ Experience working with systems (e.g., Linux, Unix, Windows).

+ Excellent problem-solving approach and strong investigative skills.

+ Excellent communication, project management, and leadership skills, with experience managing multiple stakeholders and workstreams.

**About the job**

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Technical Delivery serves as the scale delivery engine powering gUP. The team advocates for users by creating secure experiences and delivering actionable insights to improve products. Using our functional experience, Technical Delivery supports over 80 products and billions of users. Additionally, Technical Delivery designs tool solutions for critical launches and advances next-generation support UX.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out ourvideo (https://www.youtube.com/watch?v=HcjR6ZngQcw) .

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $127000 - $182000 (USD) + 15% bonus target + equity + benefits

Learn more aboutbenefits at Google (https://www.google.com/about/careers/applications/benefits/) .

**Responsibilities**

+ Collaborate with product and cross-functional teams to transform static workflow designs into dynamic, interactive workflows that efficiently resolve issues for millions of users, empowering both customers and support agents.

+ Provide guidance on technical and architectural aspects of workflows to different stakeholders from the conceptual phase to delivery, partnering with product engineering teams to accelerate API development and retrofits to increase workflow throughput.

+ Ensure high-quality output to customers all while keeping business stakeholders and leadership informed of statuses, risks, and issues.

+ Contribute and improve best practices around authoring workflows to increase authoring efficiency, reusability and optimizing maintenance and delivery of the workflows.

+ Help the team to optimize live workflow solutions to maximize business impact and the user experience.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.