Sr IT Software Engineer

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

The ServiceNow P3 professional is an independent contributor responsible for configuring, developing, and supporting ServiceNow applications and integrations. The role requires solid platform knowledge, the ability to work with minimal supervision, and collaboration with business and technical stakeholders to deliver scalable solutions.

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Key Responsibilities

• Design, configure, and develop ServiceNow solutions (e.g., ITSM, ITOM, SPM, WSD, EA)

• Build and maintain:

o Business Rules, Client Scripts, UI Policies, Script Includes

o Flows and Workflows (Flow Designer)

• Develop and support integrations using REST/SOAP APIs, MID Server, and Integration Hub

• Troubleshoot and resolve platform issues, performance bottlenecks, and defects

• Participate in requirements analysis and translate business needs into technical solutions

• Support upgrades, patches, and platform enhancements

• Ensure adherence to ServiceNow best practices and coding standards

• Create and maintain technical documentation

• Provide L3 support and mentor junior (P1/P2) team members as needed

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Required Skills & Experience

• 6 to 8 years of hands-on ServiceNow platform implementation/development experience

• Strong knowledge of:

o JavaScript (server-side & client-side)

o ServiceNow data model (tables, CMDB basics)

o ACLs, roles, and security model

• Experience with at least any two major ServiceNow module (ITSM, ITOM, SPM, WSD, EA)

• Working knowledge of Agile/Scrum delivery models

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Preferred Qualifications

• ServiceNow CSA

• ServiceNow CAD

• Two or more CIS certifications (ITSM, Discovery, SPM, etc.)

• Experience in enterprise-scale ServiceNow implementations

• Exposure to DevOps, ATF, or ServiceNow CI/CD pipelines

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.