Lead Software Development Engineer (Lead Salesforce Developer with Agentforce)

**Lead Salesforce Developer**

**Role Summary**

As a **Lead Salesforce Developer** , you will lead the design and delivery of complex Salesforce solutions **augmented with real-world AI capabilities** . This role requires hands-on experience building, integrating, and operationalizing AI-driven functionality **across enterprise platforms** , not limited to Salesforce-native AI features (e.g., Agentforce, Einstein). You will shape both **platform strategy and AI-enabled architecture** , ensuring solutions are scalable, governable, and production-ready.

**Key Responsibilities**

**Salesforce Development & Architecture**

+ Design, develop, and deploy complex Salesforce solutions using Apex, Lightning Web Components (LWC), Flow, and declarative capabilities

+ Drive decisions on **Salesforce OOTB vs. custom solutions** , with a strong bias toward scalable, maintainable architectures

+ Partner with architects and product leaders on mid- and high-level solution design

**AI-Enabled Solution Design & Integration**

+ Design and deliver **AI-powered features and workflows** integrated into Salesforce solutions (e.g., intelligent automation, decision support, enrichment, copilots)

+ Build and integrate **non-Salesforce-native AI solutions** , including:

+ LLM-based services (e.g., OpenAI, Azure OpenAI, MS CoPilot or equivalent enterprise platforms)

+ Retrieval-Augmented Generation (RAG) patterns

+ Tool/function calling and workflow orchestration

+ Integrate AI services with Salesforce and downstream systems via APIs, platform events, or middleware

+ Ensure AI solutions are **production-grade** , with appropriate controls for:

+ Accuracy and reliability

+ Security and access control

+ Observability, logging, and error handling

+ Translate ambiguous business problems into **practical AI-enabled technical designs** , not demos or proofs-of-concept

**Technical Leadership & Mentorship**

+ Lead and mentor developers across Salesforce and adjacent technologies

+ Conduct technical and architectural reviews, including AI design patterns and integration strategies

+ Define and evolve engineering standards, reusable patterns, and reference implementations

**Platform Health, Quality & Governance**

+ Own service health, reliability, and performance across Salesforce and connected AI services

+ Lead root cause analysis and remediation for platform or AI-related incidents

+ Ensure AI usage aligns with enterprise governance, data privacy, and security expectations

**Required Qualifications**

+ 8+ years of hands-on Salesforce development experience

+ Experience with Salesforce Sales Cloud, CPQ, Billing, Revenue Cloud, or Quote-to-Cash platforms

+ Advanced expertise in Apex, Lightning Web Components (LWC), Flow, and Salesforce data model

+ Proven experience leading complex, enterprise-scale Salesforce implementations

+ **Hands-on experience building and integrating AI solutions in production environments** , beyond packaged Salesforce AI features

+ Strong understanding of API-driven architectures, system integrations, and enterprise security models

**Preferred Qualifications**

+ Experience with LLM-based application patterns (e.g., prompt engineering, RAG, agent/tool orchestration)

+ Experience integrating Salesforce with AI platforms such as Azure OpenAI, OpenAI APIs, or equivalent enterprise-grade AI services

+ Familiarity with AI evaluation, monitoring, or guardrail patterns (accuracy, determinism, regression)

+ Salesforce Platform Developer II and/or relevant AI/cloud certifications

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.