Systems Strategist, AppleCare Technologies

**Role Number:** 200680590-0157

**Summary**

As a Systems Strategist in the AppleCare Technologies (ACT) Systems Strategy and Solutions Architecture team, you will shape enterprise-wide technology and systems decisions that advance AppleCare’s strategic objectives and business capabilities.

**Description**

In this role, you will partner closely with IS&T, AppleCare business teams, and the ACT team to solve complex enterprise challenges, identify strategic opportunities, and guide the AppleCare-wide systems roadmap. You will serve as a subject matter expert, directing and designing the overall AppleCare enterprise, capability, and solution landscapes.

**Minimum Qualifications**

+ 10+ years of experience in enterprise IT.

+ Demonstrated track record in technical solutions and architecture, including at least 3 years in systems specification, design, and operations.

+ Practical understanding of modern solution delivery models (Agile, DevOps, Product-led).

+ Solid foundation in Business Capability Modeling (BCM) and enterprise architecture frameworks (e.g., capability building block mapping).

+ Hands-on experience or working familiarity with Agentic Workflows, AI, and Machine Learning technologies.

+ Proven leadership, stakeholder management, and influencing skills across cross-functional teams.

+ Excellent verbal, written, and interpersonal communication skills.

+ Bachelors degree in Information Technology, Computer Science, or equivalent practical experience.

**Preferred Qualifications**

+ Direct experience architecting or delivering technologies within service, sales, and customer support domains.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.