Program Manager, Worldwide AppleCare Engineering
Program Manager, Worldwide AppleCare Engineering
**Austin Metro Area, Texas, United States**
**Support and Service**
**Summary**
Posted: **Aug 23, 2025**
Weekly Hours: **40**
Role Number: **200616626-0240**
At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The AppleCare Engineering Native Solutions Team is seeking an innovative and passionate Program Manager to oversee a growing portfolio of contact center projects. This position will set strategy, evaluate ideas, prioritize features, define releases, lead product roadmap, and provide regular updates to senior leadership on progress. This position will influence worldwide support strategy for new initiatives and build positive relationships with a broad set of teams. Key partnerships include members of all other AppleCare organizations, IS&T, Retail, Legal/Privacy, Product Marketing, Hardware Engineering, Software Engineering, Security, and more. This a key role in delivering AppleCare’s capital investment portfolio.
**Description**
A successful candidate will have the right balance of program management, project management, and technical knowledge to successfully deliver complex cross-functional projects in Apple’s fast-paced environment. We are looking for an individual with a consistent track record delivering projects with complexity at scale while meeting business objectives. Someone self-motived, who can grasp technical concepts quickly, adapt to change while being an effective liaison between business groups. As a program manager you will have to lead risk, expectations, and outcomes throughout the whole project lifecycle. This is a complex and fast-paced, cohesive team with aggressive goals and tremendous drive.
**Minimum Qualifications**
+ 5 - 8 years experience managing projects or programs with an emphasis in technology.
+ Experience in project management, including large, cross-functional contact center or support initiatives.
+ Lead and coordinate multiple projects with opposing priorities and different timescales (i.e.: checkpoints with long-term goals while completing shorter term actions)
+ Communicate effectively in a worldwide environment and rapidly synthesize information to communicate findings to senior leaders
+ Communicate technical information in a concise way to a non-technical audience and vice versa
+ Experience crafting process flows and optimization models
+ Develop and maintain relationships within the cross-functional teams
+ Facilitate brainstorming sessions to gather requirements from end users
+ Advanced spreadsheet, analytical, and reporting skills with ability to transform data into actionable insights
+ Self-starter with innovation, integrity and attention to details
+ Excellent organization and documentation skills
+ Creative problem solving skills; comfortable working with ambiguity
+ Proficient knowledge of system implementation and development lifecycles
+ Includes the required (must-have) experience, education, certifications, licenses, or language proficiency needed on day one in the role.
**Preferred Qualifications**
+ Be able to demonstrate experience where you were able to think creatively, be responsive to business needs, deliverables, and company standards.
+ Must think as a technical developer, a material subject expert, and a teacher.
+ Demonstrate problem solving, collaboration, and high degree of enthusiasm.
+ Must have a sense of teamwork and team accomplishments.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.
Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.