Knowledge Intelligence Specialist
**Summary:**
Meta is seeking a Knowledge Intelligence Specialist who believes the future of HR knowledge belongs in everyone's hands. This role supports our People Operations Knowledge Intelligence Program, helping evolve how company knowledge is discovered, shared, and used by moving to AI-powered systems that put intelligent, personalized knowledge directly in the hands of every employee. You'll support the implementation of a knowledge management framework across HR domains — one designed not just to organize information, but to deliver smart insights that empower people to make proactive decisions about their work, their teams, and their careers.
**Required Skills:**
Knowledge Intelligence Specialist Responsibilities:
1. Assess opportunities from stakeholders to ensure alignment with Knowledge Intelligence Program goals and business priorities
2. Lead complex, multi-team initiatives spanning AI integration, system implementations, and organizational change to build and test new knowledge solutions
3. Coordinate and lead project meetings — kick-offs, status updates, and retrospectives — and provide regular updates, escalating issues as needed
4. Monitor and report on program status and progress, raise awareness of roadblocks, and action tactical activities
5. Identify and mitigate project risks, develop contingency plans, and define success metrics for AI-powered knowledge projects using data and business outcomes
6. Create and implement AI-driven systems for knowledge discovery and recommendation, uncovering key insights across HR domains
7. Inform how we build smart content systems to automate content creation, tagging, and optimization
8. Conduct strategic knowledge assessments using predictive analytics to identify information gaps and anticipate organizational needs
9. Collaborate with cross-functional partners to build AI-powered content personalization, dynamic knowledge delivery, and new knowledge experiences
10. Participate in testing AI solutions for HR knowledge and employee self-service
11. Influence forward-looking knowledge management by applying trend analysis, emerging technologies, and innovation to align our strategy with long-term organizational goals
12. Support change management for AI adoption and tooling initiatives across HR teams
13. Participate in workshops, meetings, and trainings to promote, maintain, and improve knowledge management across the organization
**Minimum Qualifications:**
Minimum Qualifications:
14. Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta
15. 4+ years of experience in strategic program management, HR technology, knowledge management, or organizational development
16. Proven track record of successfully managing content and/or knowledge management projects from concept to launch
17. Demonstrated experience with AI-powered content management systems or intelligent automation platforms
18. Hands-on experience applying AI to knowledge retrieval and employee self-service
19. Experience defining success metrics and evaluating ROI for AI-powered initiatives using data-driven approaches
20. Experience in scenario planning, trend analysis, and future-focused program design
21. Experience communicating complex AI concepts in writing and presentations to both technical and non-technical stakeholders with the ability to translate complex AI concepts for diverse audiences and drive organizational change
22. Experience collaborating with diverse teams in fast-paced, ambiguous environments while executing independently as priorities evolve
**Preferred Qualifications:**
Preferred Qualifications:
23. Certification in knowledge management
24. Knowledge of responsible AI implementation in HR contexts
25. Experience with content management systems, taxonomy design, or information architecture
26. Background in change management frameworks or certifications
27. Experience with data visualization or reporting tools to communicate knowledge health metrics and program outcomes to leadership
28. Experience working with international partners across different time zones and cultures
29. Experience in a Big Tech environment
30. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
31. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
32. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
**Public Compensation:**
$99,000/year to $144,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.