**Your future role at a glance**

**Location:** Austin, TX

**Facility:** Seton Medical Center Austin

**Department/Specialty:** Multi-Specialty Care

**Schedule:** Day Shift | Monday - Friday 8:00a - 5:00p

**Life at Ascension: Where purpose meets opportunity**

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

**Benefits that help you thrive**

+ **Comprehensive health coverage:** medical, dental, vision, prescription coverage and HSA/FSA options

+ **Financial security & retirement:** employer-matched 403(b), planning and hardship resources, disability and life insurance

+ **Time to recharge:** pro-rated paid time off (PTO) and holidays

+ **Career growth:** Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning

+ **Emotional well-being:** Employee Assistance Program, counseling and peer support, spiritual care and stress management resources

+ **Family support:** parental leave, adoption assistance and family benefits

+ **Other benefits:** optional legal and pet insurance, transportation savings and more

**How you’ll make an impact in this role**

+ **Command Multi-Specialty Patient Flow:** Direct front-end patient navigation by checking patients in and out, ensuring a welcoming environment across diverse and sensitive clinical specialties.

+ **Orchestrate Complex Care Scheduling:** Own the end-to-end scheduling matrix for all return appointments, follow-up visits, and internal procedural referrals across multiple specialized departments.

+ **Lead Specialized Procedure & Medication Coordination:** Manage the dedicated scheduling, tracking, and logistical coordination for specialized clinical treatments, including Botox therapies and complex Infusion services.

+ **Execute Agile Provider Calendar Reclamation:** Rapidly and tactfully restructure patient appointments and reschedule clinic blocks in response to short-notice provider PTO, call-ins, or schedule shifts.

+ **Provide Cross-Functional Operational Coverage:** Seamlessly pivot and deploy across the practice to support frontline reception, check-in desks, and infusion scheduling queues based on daily operational volume.

+ **Maintain High-Security Data Integrity:** Ensure precise demographic capture, insurance check-ins, and scheduling entries within the EHR in strict compliance with HIPAA and institutional guidelines.

**What minimum requirements you’ll need**

Education:

+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

**What additional preferences we're seeking**

+ **Proven Healthcare Experience:** Minimum of **2 years** of direct experience working within a fast-paced medical clinic or hospital outpatient environment.

+ **Multi-Specialty Scheduling Agility:** Proven success managing complex, high-volume appointment matrixes; experience with specialized scheduling (e.g., Infusion, Oncology, or Neurology) is highly advantageous.

+ **Elite Adaptability & Problem-Solving:** A resilient professional who can effortlessly switch between different medical specialties and handle sudden, last-minute calendar changes with composure.

+ **Exceptional Communication & Empathy:** Superior interpersonal skills necessary to interact compassionately with patients navigating high-acuity illnesses (such as cancer or neurological disorders).

+ **Technical System Competency:** High proficiency in navigating Electronic Health Record (EHR) platforms and advanced multi-provider scheduling modules.

**_Equal employment opportunity employer_**

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) poster.

**_Fraud prevention notice_**

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

**_E-Verify statement_**

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.