**CTG is seeking to fill a Senior Application Support Lead – Java/AWS (Banking) position for our client.**

**Location:** Atlanta, GA

**Duration:** 12 months

**Overview:**

CTG is seeking a Senior Java Application Support Lead to manage production support for critical Java-based credit card applications hosted on AWS. This role combines hands-on troubleshooting with leadership responsibilities, acting as the primary escalation point for major incidents and driving operational stability, performance, and continuous improvement in a regulated banking environment.

**Key Responsibilities:**

+ Serve as the primary escalation point for Sev1/Sev2 incidents, major outages, and critical production issues.

+ Lead incident, problem, and change management following ITIL and banking standards.

+ Conduct root cause analysis (RCA), post-incident reviews, and implement corrective/preventive actions.

+ Monitor application health, performance, and availability using APM and cloud monitoring tools.

+ Support releases, deployments, and production readiness activities, including change approvals.

+ Collaborate with Cloud, Security, and DevOps teams to ensure secure, compliant, and resilient operations.

+ Develop operational documentation and identify opportunities for automation and performance improvements.

+ Mentor and guide junior support engineers, ensuring team effectiveness during critical incidents.

**Required Skills:**

+ Strong experience supporting Java/JEE applications in production.

+ Hands-on experience with Java-based credit card or payment applications on AWS.

+ Proficiency with AWS services: EC2, RDS, CloudWatch, IAM, S3, etc.

+ Experience with APM/monitoring tools: Splunk, Dynatrace, AppDynamics, CloudWatch, ELK.

+ Knowledge of Spring/Spring Boot, REST APIs, and microservices architecture.

+ Familiarity with CI/CD and DevOps tools: Git, Jenkins, Maven/Gradle.

+ Strong troubleshooting, performance tuning, and problem-solving skills.

**Experience:**

+ 8+ years in Java application development and/or production support.

+ Experience leading support efforts or serving as a technical lead.

+ Background supporting high-availability applications in banking or financial services.

+ Experience with enterprise Java concepts: dependency injection, transaction management, batch processing.

**Education:**

+ Bachelor’s degree in Computer Science, IT, Engineering, or related field (or equivalent experience).

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

**To Apply:**

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Laura Dominguez** at **Laura.Dominguez@ctg.com.**

**About CTG**

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.