Skip to main content

Facilities Manager

FACILITIES MANAGER

ABOUT DOGWOOD HEALTH TRUST
Founded in 2018, Dogwood Health Trust (Dogwood) is a private foundation based in Asheville, North Carolina. Its sole purpose is to dramatically improve the health and wellbeing of all people and communities of the 18 counties and the Qualla Boundary in Western North Carolina.

As a funder, Dogwood invests in collaborative, innovative and equitable efforts that address the many factors contributing to overall wellbeing, especially in the areas of housing, education, economic opportunity, and health and wellness. Ultimately, Dogwood seeks to create a Western North Carolina where every generation can live, learn, earn and thrive, with dignity and opportunity for all, no exceptions.

Our Values

  • Compassion with Courage. We will be bold in pursuing our commitment to the people and communities of Western North Carolina by taking smart risks and investing in opportunities for profound impact.
  • Sustainability with Integrity. We will bring transparency and humility in stewarding resources to support and strengthen Western North Carolina for generations to come.
  • Partnering with Purpose. We will foster collective impact by promoting collaboration and advancing shared learning.

SUMMARY

The Facilities Manager will handle the organization's day-to-day facility needs. This position will have an immediate impact on the efficiency of our operations and have long-term effect on our overall growth. The Facilities Manager, reporting to the Director of Operations,  will play a key role in the Operations department by partnering with our Property Manager, performing hands on facilities maintenance and minor repairs, and contracting vendors to coordinate repairs, help identify risks and opportunities, anticipate future needs, and improve current processes and systems efficiencies. The Facilities Manager will bring a commitment to, and a sense of pride in, maintaining Dogwood’s campus to ensure staff and guests have a working environment that meets their day-to-day needs.

RESPONSIBILITIES AND DUTIES

General Responsibilities

  • Serve as system administrator for various platforms while ensuring systems work together seamlessly to meet business needs.
  • Perform hands-on facilities maintenance and minor repairs to ensure safe, functional, and well-maintained spaces.
  • Assess maintenance needs and make informed decisions about when to complete work internally and when to coordinate with qualified vendors.
  • Manage facilities vendors to ensure service contracts and work orders are carried out to scope, including reviewing invoices for timely and accurate submissions.
  • Contribute to departmental budget planning while identifying cost-saving opportunities, ensuring efficient resource allocation.

Building Maintenance and Support

  • Manage the day-to-day maintenance in conjunction with Property Management, including serving as the first point of contact for emergency and/or after-hours issues.
  • Collaborate with team members and external vendors to investigate and respond to issues, ensuring clear and proactive communication until remediation.
  • Utilize strong collaboration skills to coordinate repairs and maintenance schedules with other departments. Effectively communicate complex issues, conclusions, and decisions orally and in writing.
  • Conduct routine inspections of grounds, rooms, and furniture for needed repairs or renovations and fix minor issues in a timely manner.
  • Continual monitoring of facility work orders to ensure issues are handled within a timely manner, including documentation regarding resolutions.
  • Develop and maintain documentation, including user guides, problem logs, and preventative maintenance schedules. This may include drafting and implementing preventive maintenance schedules.
  • Recommend maintenance, mechanical, electrical, and facility changes to promote efficiency, cost-savings, and enhanced security measures.
  • Manage service tickets to identify issues, trends, and training opportunities.
  • Support facility needs for staff, community, and partner meetings held on the Dogwood campus.

Safety

  • Ensure safety standards are followed throughout the facility. Manage emergency preparedness planning and monitoring operations to reduce hazardous conditions.
  • Communicate workplace safety and protocols for team members.
  • Oversee annual fire drills and safety evacuation protocols.

Other

  • Plan, facilitate, and participate in quality improvement projects to enhance processes and services.
  • Engage in the onboarding and offboarding process for employees and other applicable stakeholders.

This role is an individual contributor position and does not include, nor is it intended to include direct supervision or management of facilities staff. The Facilities Manager does not work within a facilities team; rather, this role is embedded within the broader Operations team. “Management” in this context refers to oversight of facilities operations, vendor and contractor relationships, budgets, systems, and process management to ensure the safe, efficient, and effective functioning of organizational spaces.

QUALIFICATIONS AND SKILLS

Education/Certification

  • Bachelor's or Associate degree in Facilities Management or related field is desired OR High School Diploma and relevant training/years of experience in place of a degree.

Work Experience

  • 3-5 years of facilities management or maintenance experience.
  • Experience supporting day-to-day facilities operations, including maintenance requests, space setup, basic office moves, and workplace logistics.
  • Prior experience creating standard operational procedure documentation.
  • Demonstrated ability to coordinate across teams (e.g., HR, IT, Finance) to support a functional, safe, and well-organized workplace.
  • Project Management experience preferred.
  • Experience coordinating facility-related projects, such as office reconfigurations, small renovations, or equipment installations—assisting with scheduling, vendor communication, documentation, and timeline tracking.
  • Working knowledge of building systems(HVAC, electrical, plumbing, life safety, security, and accessibility standards) and applicable codes and regulations
  • Demonstrated experience performing hands-on facilities and maintenance work, including routine repairs, preventative maintenance, and troubleshooting building systems (electrical, plumbing, HVAC coordination, general upkeep).
  • Experience working with vendors and service providers, including submitting work orders, tracking service completion, and escalating issues as needed.
  • General AV and Telecom knowledge preferred.
  • Solid knowledge and proficiency in Microsoft applications including SharePoint navigation and file storage.

Knowledge, Skills, and Attributes

  • Equity-Driven: Demonstrates a commitment to equity as a value, guiding principle and goal—actively working to eliminate barriers and ensure opportunity, dignity, and well-being for all.
  • Relationship-Oriented: Seeks to understand before acting, listens deeply, and practices empathy and hope in support of team members, partners, and communities we serve.
  • Integrity & Accountability: Acts with transparency, trust, and ethical responsibility; welcomes feedback and takes initiative to continuously grow and improve.
  • Collaborative & Curious: Builds positive relationships across teams; contributes to a learning culture through humility, curiosity, and a desire to share and grow together.
  • Courageous & Clarifying: Embraces change, takes smart risks, and pursues bold solutions with both urgency and patience in the face of complex challenges. Seeks clarity to move forward with focus, alignment, and improvement.
  • Respectful & Thoughtful: Engages with respect and purpose; listens actively, communicates thoughtfully, adapts and remains curious when encountering differences, assumes best intent, and thereby contributes to a culture of openness and shared understanding.
  • Analytical thinker with a keen attention to detail.
  • Ability to troubleshoot and problem-solve.
  • Sound judgment and discernment in determining when maintenance can be effectively handled in-house versus when to engage external vendors or specialists, balancing safety, cost, urgency, and long-term facility needs.
  • Brings a solutions-oriented mindset paired with comfort in hands-on work.
  • Communicates effectively, both verbally and in writing.
  • Ability to effectively prioritize and execute tasks.
  • Exceptional customer service and interpersonal skills.

WORKING CONDITIONS

  • We work in an office environment that requires operating standard office equipment. Office workspaces are designed to be accessible and inclusive, accommodating various physical needs and promoting a healthy work environment.
  • This position requires on-site presence five days per week.
  • Some travel throughout the region is expected for this role.
  • This position is a full-time, salaried, non-exempt role.

WHAT WE OFFER

Dogwood’s purpose of dramatically improving the health and well-being of all people and communities of Western North Carolina is also evident within our doors. The starting salary is commensurate with experience, which will be vetted through the interview process. Expected starting range for this role is $62k - $67k annually. All full-time team members can take part in a broad range of competitive benefits, including:

  • 100% employer-paid medical, dental, vision, STD, LTD, Life and AD&D insurance.
  • Competitive match for 403b retirement contributions.
  • Annual PTO (4 weeks) & Sick (2 weeks).
  • 10 paid holidays, 5 paid Winter Break days.

Dogwood Health Trust is committed to diversity, equity, and inclusion in our work and on our teams. We know that the rich diversity of perspectives and wisdom imperative to our purpose can only come from a wide variety of origins and life experiences. We strongly believe that creating a workplace where all team members thrive is critical to fulfilling our purpose in the communities we serve. We intentionally recruit, develop, and retain the most talented people from a diverse candidate pool.

Qualified candidates are urged to apply and will receive consideration for employment without regard to race, color, ethnicity, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.