Omni Hotels Nashville, TN, USA
Apr 21, 2018
Location Nashville Hotel The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match. Job Description To ensure that all guest and associate situations are resolved in a timely manner, and to ensure the safety and security of all guests and associates. E nsure the routines and tasks of each shift are properly completed in accordance with Omni standards. Responsibilities Responds immediately to emergency incidents and Security requests. Monitors appropriate compliance levels of all Omni Hotels Life safety Programs, training and SOP directives. Reports identified deficiencies to the Director of Loss Prevention. Ensures the safety of our guest, associates, and hotel property at all times. Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures. Ensures that all Security personnel functions are being properly completed. Ensures that shift personnel are properly assigned. Drives Communication within the LP Department of all daily events, directives, hotel incidents & shift change briefings. (Drives a cohesive Loss Prevention team.) Reviews all reports completed by Security officers to ensure accuracy and timely submission. Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times. Reports all observed hotel property deficiencies and safety hazards. Ensures that a thorough and complete investigation and report is made on incidents, (e.g., losses, thefts, and accidents) incurred by guests and associates. Responsible for coordinating guest room surveillance in conjunction with the Director of Loss Prevention. Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention. Ensures that all Security equipment (i.e., uniforms, push to talk radios, cameras, SALTO Card system, etc.) are kept clean and in good working condition. Monitors all traffic in the lobby area and restaurant, restrooms, parking area, and room service area to control non-guest (i.e., drunks, prostitutes, vagrants, etc.) Reports all associates using unauthorized Hotel entrance/exits when reporting for work or leaving for the day to the Director of Loss Prevention. Checks cashier vault at normal intervals. Periodically inspects exterior of building. Maintains a continual line of communication with the Director of Loss Prevention. Understand all emergency procedures. Understand all radio codes. Qualifications Minimum of 1 year Loss Prevention or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of security procedures and practices required. Must be First Aid and CPR certified and/or willingness to receive such training. Must present registration as unarmed security guard/officer with the state of TN within 45 days of hire. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers. This includes via email, telephone and two way radio. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Ability to work cohesively with co-workers both within and outside of your department Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment Excellent customer service, service recovery and problem solving skills. Ability to accurately and efficiently input information into computer systems (intermediate computer skills with proficiency in Internet Explorer and Microsoft Office) Must be able to reach various areas of the hotel at a rapid pace if necessary Strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations. Maintain confidentiality and exercise sound judgment when handling sensitive matters. Able to work with management on special projects. Able to set priorities for the loss prevention team and provide feedback to others that enhances performance. Candidate must have proven leadership skills and must be able to direct, develop and motivate staff. Ability to teach employees importance of, and how to greet guests and courteously solve requests Must be able to work a variety of shifts, including weekends and holidays. Must be able to work indoors/outdoors in extreme temperatures assisting with supervision of pool activity as assigned. Move, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Requires bending, reaching overhear, kneeling and use of stairs. Stand, walk or sit for an extended period or for an entire work shift.