Express Employment Professionals
Mills River, NC, USA
Salary: $13.00/Hour Our client in the South Asheville area is looking for Quality Control Inspectors to join their team. Duties and responsibilities include but are not limited to: • Set up and Calibrate nondestructive testing equipment • Establish techniques for proper examination of objects under inspection, ensuring strict adherence to safety regulations • Apply testing criteria in accordance with applicable specifications or standards and evaluate results • Organize and report test results • Use Micrometers, calipers and depth micrometers The Safe Launch Inspector must be accurate and precise in measurements and pay close attention to detail. Pay starts at $13/hour. 1st Shift 7:00am-3:30pm Express Office: Asheville 1979 Hendersonville Road Suite B Asheville, NC 28803
Aug 23, 2019
Salary: $13.00/Hour Our client in the South Asheville area is looking for Quality Control Inspectors to join their team. Duties and responsibilities include but are not limited to: • Set up and Calibrate nondestructive testing equipment • Establish techniques for proper examination of objects under inspection, ensuring strict adherence to safety regulations • Apply testing criteria in accordance with applicable specifications or standards and evaluate results • Organize and report test results • Use Micrometers, calipers and depth micrometers The Safe Launch Inspector must be accurate and precise in measurements and pay close attention to detail. Pay starts at $13/hour. 1st Shift 7:00am-3:30pm Express Office: Asheville 1979 Hendersonville Road Suite B Asheville, NC 28803
JOB SUMMARY: Provides medical assistance under the direction of licensed personnel. Coordinates clinic patient flow, patient work-ups, exam room prep, and performs basic patient care activities. Ensures quality and continuity of care by communicating patient care information to the appropriate parties. REQUIRED EDUCATION: High School or GED PREFERRED EDUCATION: Associates Degree or Bachelors degree REQUIRED LICENSE: None PREFERRED LICENSE: None REQUIRED EXPERIENCE: Patient care vital signs. PREFERRED EXPERIENCE: Physician practice medical assisting experience, EKGs Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
Aug 23, 2019
JOB SUMMARY: Provides medical assistance under the direction of licensed personnel. Coordinates clinic patient flow, patient work-ups, exam room prep, and performs basic patient care activities. Ensures quality and continuity of care by communicating patient care information to the appropriate parties. REQUIRED EDUCATION: High School or GED PREFERRED EDUCATION: Associates Degree or Bachelors degree REQUIRED LICENSE: None PREFERRED LICENSE: None REQUIRED EXPERIENCE: Patient care vital signs. PREFERRED EXPERIENCE: Physician practice medical assisting experience, EKGs Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
JOB SUMMARY: Provides medical assistance under the direction of licensed personnel. Coordinates clinic patient flow, patient work-ups, exam room prep, and performs basic patient care activities. Ensures quality and continuity of care by communicating patient care information to the appropriate parties. REQUIRED EDUCATION: High School or GED PREFERRED EDUCATION : Associates Degree or Bachelors degree REQUIRED LICENSE: None PREFERRED LICENSE: None REQUIRED EXPERIENCE: Patient care vital signs. PREFERRED EXPERIENCE: Physician practice medical assisting experience, EKGs Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
Aug 23, 2019
JOB SUMMARY: Provides medical assistance under the direction of licensed personnel. Coordinates clinic patient flow, patient work-ups, exam room prep, and performs basic patient care activities. Ensures quality and continuity of care by communicating patient care information to the appropriate parties. REQUIRED EDUCATION: High School or GED PREFERRED EDUCATION : Associates Degree or Bachelors degree REQUIRED LICENSE: None PREFERRED LICENSE: None REQUIRED EXPERIENCE: Patient care vital signs. PREFERRED EXPERIENCE: Physician practice medical assisting experience, EKGs Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
Role Summary: Provides leadership which facilitates the delivery of professional nursing care for the comfort and well-being of patients. Utilizes the nursing process of assessment, planning, implementation, and evaluation, to provide, delegate, supervise and document care and teaching of patients and family. Implements medically prescribed interventions. Required Education: Bachelor of Science in Nursing. Effective 3/1/18 Bachelor of Science in Nursing OR enroll in a BSN or advanced degree program within 6 months AND obtain a BSN within 4 years of hire date into RN position. Previous signed BSN commitment letter OR grandfathering will be accepted between departments and Mission Health entities. Exemptions may be approved with CNO System Council approval. Preferred Education: Masters in Nursing. Required License or Certifications: Must have and maintain current licensure as registered nurse with the North Carolina Board of Nursing. eNLC (Enhanced Nurse License Compact) license may apply, licensee should confirm with NCBON Certificate: BLS Healthcare Provider. Preferred License or Certifications: National Certification in area of specialty. Required Experience: One-year hospital nursing experience Preferred Experience: None Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
Aug 23, 2019
Role Summary: Provides leadership which facilitates the delivery of professional nursing care for the comfort and well-being of patients. Utilizes the nursing process of assessment, planning, implementation, and evaluation, to provide, delegate, supervise and document care and teaching of patients and family. Implements medically prescribed interventions. Required Education: Bachelor of Science in Nursing. Effective 3/1/18 Bachelor of Science in Nursing OR enroll in a BSN or advanced degree program within 6 months AND obtain a BSN within 4 years of hire date into RN position. Previous signed BSN commitment letter OR grandfathering will be accepted between departments and Mission Health entities. Exemptions may be approved with CNO System Council approval. Preferred Education: Masters in Nursing. Required License or Certifications: Must have and maintain current licensure as registered nurse with the North Carolina Board of Nursing. eNLC (Enhanced Nurse License Compact) license may apply, licensee should confirm with NCBON Certificate: BLS Healthcare Provider. Preferred License or Certifications: National Certification in area of specialty. Required Experience: One-year hospital nursing experience Preferred Experience: None Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
Role Summary: Provides leadership which facilitates the delivery of professional nursing care for the comfort and well-being of patients. Utilizes the nursing process of assessment, planning, implementation, and evaluation, to provide, delegate, supervise and document care and teaching of patients and family. Implements medically prescribed interventions. Required Education: Bachelor of Science in Nursing. Effective 3/1/18 Bachelor of Science in Nursing OR enroll in a BSN or advanced degree program within 6 months AND obtain a BSN within 4 years of hire date into RN position. Previous signed BSN commitment letter OR grandfathering will be accepted between departments and Mission Health entities. Exemptions may be approved with CNO System Council approval. Preferred Education: Masters in Nursing. Required License or Certifications: Must have and maintain current licensure as registered nurse with the North Carolina Board of Nursing. eNLC (Enhanced Nurse License Compact) license may apply, licensee should confirm with NCBON Certificate: BLS Healthcare Provider. Preferred License or Certifications: National Certification in area of specialty. Required Experience: One-year hospital nursing experience Preferred Experience: None Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
Aug 23, 2019
Role Summary: Provides leadership which facilitates the delivery of professional nursing care for the comfort and well-being of patients. Utilizes the nursing process of assessment, planning, implementation, and evaluation, to provide, delegate, supervise and document care and teaching of patients and family. Implements medically prescribed interventions. Required Education: Bachelor of Science in Nursing. Effective 3/1/18 Bachelor of Science in Nursing OR enroll in a BSN or advanced degree program within 6 months AND obtain a BSN within 4 years of hire date into RN position. Previous signed BSN commitment letter OR grandfathering will be accepted between departments and Mission Health entities. Exemptions may be approved with CNO System Council approval. Preferred Education: Masters in Nursing. Required License or Certifications: Must have and maintain current licensure as registered nurse with the North Carolina Board of Nursing. eNLC (Enhanced Nurse License Compact) license may apply, licensee should confirm with NCBON Certificate: BLS Healthcare Provider. Preferred License or Certifications: National Certification in area of specialty. Required Experience: One-year hospital nursing experience Preferred Experience: None Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
Role Summary: Provides leadership which facilitates the delivery of professional nursing care for the comfort and well-being of patients. Utilizes the nursing process of assessment, planning, implementation, and evaluation, to provide, delegate, supervise and document care and teaching of patients and family. Implements medically prescribed interventions. Required Education: Bachelor of Science in Nursing. Effective 3/1/18 Bachelor of Science in Nursing OR enroll in a BSN or advanced degree program within 6 months AND obtain a BSN within 4 years of hire date into RN position. Previous signed BSN commitment letter OR grandfathering will be accepted between departments and Mission Health entities. Exemptions may be approved with CNO System Council approval. Preferred Education: Masters in Nursing. Required License or Certifications: Must have and maintain current licensure as registered nurse with the North Carolina Board of Nursing. eNLC (Enhanced Nurse License Compact) license may apply, licensee should confirm with NCBON Certificate: BLS Healthcare Provider. Preferred License or Certifications: National Certification in area of specialty. Required Experience: One-year hospital nursing experience Preferred Experience: None Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
Aug 23, 2019
Role Summary: Provides leadership which facilitates the delivery of professional nursing care for the comfort and well-being of patients. Utilizes the nursing process of assessment, planning, implementation, and evaluation, to provide, delegate, supervise and document care and teaching of patients and family. Implements medically prescribed interventions. Required Education: Bachelor of Science in Nursing. Effective 3/1/18 Bachelor of Science in Nursing OR enroll in a BSN or advanced degree program within 6 months AND obtain a BSN within 4 years of hire date into RN position. Previous signed BSN commitment letter OR grandfathering will be accepted between departments and Mission Health entities. Exemptions may be approved with CNO System Council approval. Preferred Education: Masters in Nursing. Required License or Certifications: Must have and maintain current licensure as registered nurse with the North Carolina Board of Nursing. eNLC (Enhanced Nurse License Compact) license may apply, licensee should confirm with NCBON Certificate: BLS Healthcare Provider. Preferred License or Certifications: National Certification in area of specialty. Required Experience: One-year hospital nursing experience Preferred Experience: None Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
Location : 10 Woodfin St., Asheville, NC 28801 This role is primarily responsible for the loan processing (application to funding) of all SBA 7(a) and USDA Business and Financing functions for the HomeTrust Bank SBA Lending Division. This role will work closely with the Bank's Loan Service Provider, Windsor Advantage, in fulfilling the Bank's policies and procedures in conjunction with the respective policies and procedures of the applicable government programs. Employee will support critical procedures that ensure an efficient loan application and documentation practice, including but not limited to: Assisting in the collection and review of needed application and financial statement documents, electronic naming and filing of the necessary documents internally and externally to Windsor Advantage through ShareFile; loan application processing through the Bank's Commercial Loan Processing Tool; ordering appraisal and environmental reports as driven by loan type and policy; collecting, managing and tracking customer deposits and associated invoicing into the correct General Ledger accounts; manage the closing process; review title work; collecting and reviewing all insurance required; working as a partner with Bank Counsel, Windsor Advantage, and Borrower Closing Agent in the closing process, including organizing and reviewing the draft closing package, managing payoff(s), verifying wire instructions, and funding loans as approved; HMDA Reporting; and all other critical risk management activities needed to minimize credit, documentation and operational risks in the SBA Lending Division while providing exceptional customer service to the Borrower. Specific Job Functions: Assist the SBA Relationship Manager(s) in collecting all necessary application and financial documentation to begin the loan underwriting process via direct communication with customers, prospects, brokers, and HomeTrust Bank Employees. Work closely with the SBA Relationship Manager(s) and serve at their discretion as the main or secondary point of contact with the Bank's Loan Service Provider, Windsor Advantage, on processing and closing SBA 7(a) and USDA loan applications. Quickly and accurately name and file electronically all loan paperwork, application documents, financials, etc. on the HomeTrust Bank network and upload securely to Windsor Advantage. Provide superior customer service with the end goal to serve the client's need. Assist the SBA Relationship Manager(s) in the application entry process as needed.This may include managing the Commercial Loan Processing Tool and entry of new loan applications. Assist the SBA Relationship Manager(s) in drafting Term Sheets and Commitment Letters as needed. Receive all incoming borrower deposits and signed term sheets and notify the appropriate parties when received.Track all borrower deposits and deposit the funds into the correct General Ledger.Ensure correct deposit credits at closing, or refunding any deposits when applicable. Ensure adherence to all regulatory and compliance procedures. Receive all necessary diligence for each loan to verify and order the following reports as needed: Personal Credit (as needed for pre-screens). OFAC CAIVRS Customer Identification Records per the Bank's Customer Identification Program. Environmental Reports through ValuTrac. Appraisal Reports through ValuTrac. Help to serve customers with questions related to the general servicing of their loan.Work toward problem resolution but escalates to a Supervisor when appropriate. Manage the SBA closing process via communication with Bank Counsel, Windsor Advantage, and the Borrower's Closing Agent. Review and collection of all loan documentation prior to closing for accuracy and compliance with the Bank Approval and SBA Authorization. Will be responsible for loan funding per the approved Settlement Statement, verify wiring instructions, and initiating wires. All other facets of the transaction from the inception to the conclusion. Receive broker invoices and W9. Pay brokers after loan settlement or as agreed via wire or certified check. Receive all loan documents after closing, review, scan, and email to Windsor Advantage for funding approval. Assist in the True Certification of the original Notes for the guaranteed portion sale. Assist the Director of SBA Lending in packaging and overnighting the SBA 1086 and all necessary documents for settlement on loan sales. Forwarding all original executed loan documents to Commercial Loan Servicing. Maintain a spreadsheet of all active SBA/USDA construction loans and serve as the point of contact and facilitator between Windsor Advantage and the HomeTrust Bank Construction Administration group during the construction process. Other duties as assigned. Prepare paper packages for USDA B&I and REAP loans as needed and mail to USDA offices. Assist with special projects as needed. Contribute to building positive team spirit. Performs other duties as requested/assigned. Knowledge / Skills Required : Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance in conjunction with the SBA's Standard Operating Procedures and USDA's Policies and Procedures. Demonstrated problem solving ability. Above average communications skills with emphasis on listening and problem solving skills. Ability to understand and/or convey detailed or important instructions or ideas accurately and quickly. Demonstrated ability to handle multiple tasks simultaneously. Exceptional organization skills. Ability to prioritize duties and work independently. Self-motivated with excellent attention to detail. Some industry knowledge and experience of Bank operations, policies, procedures and regulations related to commercial lending. Strong customer service skills Adapts to changes in the work environment.Able to deal with frequent change, delays or unexpected events. Ability to meet designated deadlines while remaining flexible to changing assignments. Self-motivated with excellent attention to detail. Job Requirements : High School Diploma or equivalent required. Undergraduate degree in Finance, Business Administration, Operations Management or related field is preferred. Five to Ten (5-10) years of professional business, paralegal, or related experience. Two (2) years minimum experience in Banking preferred with a focus on Commercial Lending, Commercial Documentation, or Commercial Banking Associate role. Experience in reviewing Title Work and Title Insurance along with Hazard/Fire/Liability Insurance Policies. Demonstrated proficiency in basic computer applications, such as Microsoft Office, ShareFile, and other applications. EOE/Protected Veterans/Individuals with Disabilities
Aug 22, 2019
Location : 10 Woodfin St., Asheville, NC 28801 This role is primarily responsible for the loan processing (application to funding) of all SBA 7(a) and USDA Business and Financing functions for the HomeTrust Bank SBA Lending Division. This role will work closely with the Bank's Loan Service Provider, Windsor Advantage, in fulfilling the Bank's policies and procedures in conjunction with the respective policies and procedures of the applicable government programs. Employee will support critical procedures that ensure an efficient loan application and documentation practice, including but not limited to: Assisting in the collection and review of needed application and financial statement documents, electronic naming and filing of the necessary documents internally and externally to Windsor Advantage through ShareFile; loan application processing through the Bank's Commercial Loan Processing Tool; ordering appraisal and environmental reports as driven by loan type and policy; collecting, managing and tracking customer deposits and associated invoicing into the correct General Ledger accounts; manage the closing process; review title work; collecting and reviewing all insurance required; working as a partner with Bank Counsel, Windsor Advantage, and Borrower Closing Agent in the closing process, including organizing and reviewing the draft closing package, managing payoff(s), verifying wire instructions, and funding loans as approved; HMDA Reporting; and all other critical risk management activities needed to minimize credit, documentation and operational risks in the SBA Lending Division while providing exceptional customer service to the Borrower. Specific Job Functions: Assist the SBA Relationship Manager(s) in collecting all necessary application and financial documentation to begin the loan underwriting process via direct communication with customers, prospects, brokers, and HomeTrust Bank Employees. Work closely with the SBA Relationship Manager(s) and serve at their discretion as the main or secondary point of contact with the Bank's Loan Service Provider, Windsor Advantage, on processing and closing SBA 7(a) and USDA loan applications. Quickly and accurately name and file electronically all loan paperwork, application documents, financials, etc. on the HomeTrust Bank network and upload securely to Windsor Advantage. Provide superior customer service with the end goal to serve the client's need. Assist the SBA Relationship Manager(s) in the application entry process as needed.This may include managing the Commercial Loan Processing Tool and entry of new loan applications. Assist the SBA Relationship Manager(s) in drafting Term Sheets and Commitment Letters as needed. Receive all incoming borrower deposits and signed term sheets and notify the appropriate parties when received.Track all borrower deposits and deposit the funds into the correct General Ledger.Ensure correct deposit credits at closing, or refunding any deposits when applicable. Ensure adherence to all regulatory and compliance procedures. Receive all necessary diligence for each loan to verify and order the following reports as needed: Personal Credit (as needed for pre-screens). OFAC CAIVRS Customer Identification Records per the Bank's Customer Identification Program. Environmental Reports through ValuTrac. Appraisal Reports through ValuTrac. Help to serve customers with questions related to the general servicing of their loan.Work toward problem resolution but escalates to a Supervisor when appropriate. Manage the SBA closing process via communication with Bank Counsel, Windsor Advantage, and the Borrower's Closing Agent. Review and collection of all loan documentation prior to closing for accuracy and compliance with the Bank Approval and SBA Authorization. Will be responsible for loan funding per the approved Settlement Statement, verify wiring instructions, and initiating wires. All other facets of the transaction from the inception to the conclusion. Receive broker invoices and W9. Pay brokers after loan settlement or as agreed via wire or certified check. Receive all loan documents after closing, review, scan, and email to Windsor Advantage for funding approval. Assist in the True Certification of the original Notes for the guaranteed portion sale. Assist the Director of SBA Lending in packaging and overnighting the SBA 1086 and all necessary documents for settlement on loan sales. Forwarding all original executed loan documents to Commercial Loan Servicing. Maintain a spreadsheet of all active SBA/USDA construction loans and serve as the point of contact and facilitator between Windsor Advantage and the HomeTrust Bank Construction Administration group during the construction process. Other duties as assigned. Prepare paper packages for USDA B&I and REAP loans as needed and mail to USDA offices. Assist with special projects as needed. Contribute to building positive team spirit. Performs other duties as requested/assigned. Knowledge / Skills Required : Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance in conjunction with the SBA's Standard Operating Procedures and USDA's Policies and Procedures. Demonstrated problem solving ability. Above average communications skills with emphasis on listening and problem solving skills. Ability to understand and/or convey detailed or important instructions or ideas accurately and quickly. Demonstrated ability to handle multiple tasks simultaneously. Exceptional organization skills. Ability to prioritize duties and work independently. Self-motivated with excellent attention to detail. Some industry knowledge and experience of Bank operations, policies, procedures and regulations related to commercial lending. Strong customer service skills Adapts to changes in the work environment.Able to deal with frequent change, delays or unexpected events. Ability to meet designated deadlines while remaining flexible to changing assignments. Self-motivated with excellent attention to detail. Job Requirements : High School Diploma or equivalent required. Undergraduate degree in Finance, Business Administration, Operations Management or related field is preferred. Five to Ten (5-10) years of professional business, paralegal, or related experience. Two (2) years minimum experience in Banking preferred with a focus on Commercial Lending, Commercial Documentation, or Commercial Banking Associate role. Experience in reviewing Title Work and Title Insurance along with Hazard/Fire/Liability Insurance Policies. Demonstrated proficiency in basic computer applications, such as Microsoft Office, ShareFile, and other applications. EOE/Protected Veterans/Individuals with Disabilities
Location : 1900 Ridgefield Blvd, Asheville, NC 28806 The HelpDesk Technician I, ensures proper computer operations so that end users can accomplish business tasks. Includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require individual in-person, hands-on help at the desktop level. General Qualifications Knowledge: Two-year degree in related field, prefer 4-year degree. A+ Certification, MCSE or other appropriate certification. Must maintain required certifications. Experience: Demonstrated working knowledge of Microsoft network operating systems. Must be proficient in computer technologies with demonstrated understanding of networking concepts, common desktop applications, and hardware. Skills: Refined communication skills and interpersonal skills. Must be able to assist system users in problem identification and resolution. Analytical and sound decision making skills are necessary Scope of Decisions and Authority Decisions are the result of reviewing logs, identifying problems and recommending solutions. Work assignments are coordinated through co-workers and supervisor. Sound judgment and good communication skills are essential in responding to user concerns. Accountabilities Promotes the growth and prosperity of the Bank by professionally serving the needs of customers. Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Build rapport and elicit problem details from help desk customers. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-up to help requests. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Develop help sheets and frequently asked questions lists for end users. Perform other duties as necessary. EOE/Protected Veterans/Individuals with Disabilities
Aug 22, 2019
Location : 1900 Ridgefield Blvd, Asheville, NC 28806 The HelpDesk Technician I, ensures proper computer operations so that end users can accomplish business tasks. Includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require individual in-person, hands-on help at the desktop level. General Qualifications Knowledge: Two-year degree in related field, prefer 4-year degree. A+ Certification, MCSE or other appropriate certification. Must maintain required certifications. Experience: Demonstrated working knowledge of Microsoft network operating systems. Must be proficient in computer technologies with demonstrated understanding of networking concepts, common desktop applications, and hardware. Skills: Refined communication skills and interpersonal skills. Must be able to assist system users in problem identification and resolution. Analytical and sound decision making skills are necessary Scope of Decisions and Authority Decisions are the result of reviewing logs, identifying problems and recommending solutions. Work assignments are coordinated through co-workers and supervisor. Sound judgment and good communication skills are essential in responding to user concerns. Accountabilities Promotes the growth and prosperity of the Bank by professionally serving the needs of customers. Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Build rapport and elicit problem details from help desk customers. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-up to help requests. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Develop help sheets and frequently asked questions lists for end users. Perform other duties as necessary. EOE/Protected Veterans/Individuals with Disabilities
Express Employment Professionals
Asheville, NC, USA
Salary: $17/hr A large manufacturing company in the Asheville area is looking for a Data Management Technician to join their team. Duties include: Monitor and maintain integrity and accuracy of data Ensure that data meets defined specifications set forth by the individual jobs Maintain customer/internal personalization databases to ensure their integrity and availability Perform job accuracy checks Identify job problems early on and ensuring that job orders are reviewed and/or revised in a very timely manner so that customer approval and production may be completed according to schedule Work with different computer systems to process large amounts of data Essential Job Functions: Take in-house and existing data from customers and format it for the various printing systems which involve extensive use of commercial and in-house software applications to re-format and verify data files while following procedures for every job ensuring 100% accuracy. Validate all in-bound data against job notes, personalization specifications, manufacturing specifications, customer requirements and other systems where the data is needed and will be used Provide methods, procedures and documentation to show availability of stored data Generate data, when not provided by customer, in-house using commercial software and/or internal programs to be formatted for the printing system it will be produced on Provide labeling support in anticipation of custom packaging to shipping needs Take on additional tasks and continue to learn all department functions in order to perform upper level tasks and procedures, aiding in the continued growth of the department and company Provide support to the Sales Department in areas involving data management and general technical questions/assistance. Utilize available assets to further skill sets in line with the IT and Data Management departments Supervise and coordinate activities of personnel in the personalization and affixing departments Perform these and other duties as assigned by supervisor or other appropriate management personnel Qualifications: Minimum of 3 years previous experience in database, computer, or prepress roles Education: 4 year degree or higher in a computer related, math or business program preferred or equivalent of four years related experience Knowledge, Skills, Abilities: Expert abilities with Excel data files (version 2010) Familiar with Data Base software (Access, SQL, etc.) Above average math skills Ability to multi-task Strong interpersonal and communication skills, verbal and written Strong organization skills Strong to excellent computer skills Schedule is Monday-Friday 8:00am-4:30pm, with the need for overtime as needed to meet customer expectations. Pay starts at $17.00/hr + DOE. Express Office: Asheville 1979 Hendersonville Road Suite B Asheville, NC 28803
Aug 22, 2019
Salary: $17/hr A large manufacturing company in the Asheville area is looking for a Data Management Technician to join their team. Duties include: Monitor and maintain integrity and accuracy of data Ensure that data meets defined specifications set forth by the individual jobs Maintain customer/internal personalization databases to ensure their integrity and availability Perform job accuracy checks Identify job problems early on and ensuring that job orders are reviewed and/or revised in a very timely manner so that customer approval and production may be completed according to schedule Work with different computer systems to process large amounts of data Essential Job Functions: Take in-house and existing data from customers and format it for the various printing systems which involve extensive use of commercial and in-house software applications to re-format and verify data files while following procedures for every job ensuring 100% accuracy. Validate all in-bound data against job notes, personalization specifications, manufacturing specifications, customer requirements and other systems where the data is needed and will be used Provide methods, procedures and documentation to show availability of stored data Generate data, when not provided by customer, in-house using commercial software and/or internal programs to be formatted for the printing system it will be produced on Provide labeling support in anticipation of custom packaging to shipping needs Take on additional tasks and continue to learn all department functions in order to perform upper level tasks and procedures, aiding in the continued growth of the department and company Provide support to the Sales Department in areas involving data management and general technical questions/assistance. Utilize available assets to further skill sets in line with the IT and Data Management departments Supervise and coordinate activities of personnel in the personalization and affixing departments Perform these and other duties as assigned by supervisor or other appropriate management personnel Qualifications: Minimum of 3 years previous experience in database, computer, or prepress roles Education: 4 year degree or higher in a computer related, math or business program preferred or equivalent of four years related experience Knowledge, Skills, Abilities: Expert abilities with Excel data files (version 2010) Familiar with Data Base software (Access, SQL, etc.) Above average math skills Ability to multi-task Strong interpersonal and communication skills, verbal and written Strong organization skills Strong to excellent computer skills Schedule is Monday-Friday 8:00am-4:30pm, with the need for overtime as needed to meet customer expectations. Pay starts at $17.00/hr + DOE. Express Office: Asheville 1979 Hendersonville Road Suite B Asheville, NC 28803
Job Summary: Provides clerical support to clinical staff Follow regulations, policies and procedures governing hospice care Communicates with other healthcare providers, patients and caregivers, and hospice staff to initiate and maintain timely, quality hospice care Coordinate medical records Assist with nursing responsibilities within LPN scope of practice Med fills for pharmacy benefit administration Coordination of care, treatment, and medication refills for the palliative care patient census Triage patient/family calls Required Education: Accredited LPN Program Preferred Education: None Required License: Must have and maintain a current North Carolina LPN License; Valid Driver's License. Preferred License: None Required Experience: None Preferred Experience: Prior acute care experience. Experience with death & dying
Aug 22, 2019
Job Summary: Provides clerical support to clinical staff Follow regulations, policies and procedures governing hospice care Communicates with other healthcare providers, patients and caregivers, and hospice staff to initiate and maintain timely, quality hospice care Coordinate medical records Assist with nursing responsibilities within LPN scope of practice Med fills for pharmacy benefit administration Coordination of care, treatment, and medication refills for the palliative care patient census Triage patient/family calls Required Education: Accredited LPN Program Preferred Education: None Required License: Must have and maintain a current North Carolina LPN License; Valid Driver's License. Preferred License: None Required Experience: None Preferred Experience: Prior acute care experience. Experience with death & dying
There's a place for you at About Mission Health System Emergency Services: Mission Health boasts a progressive, innovative and highly advanced EMS system that encompasses three rural -county 911 EMS units, an in-house Air Medical team, robust and growing Regional Transport Services, Behavioral Transport Services, Telecommunications, Regional Disaster Preparedness and Disaster Relief in addition to six Emergency Departments serving 19 counties in Western North Carolina. We partner with AB-Tech to host the UMBC EMTPCC program as well as provide various pathways to leadership development and educational opportunities for our valuable staff. Job Summary: Receives ground and air ambulance transport requests, coordinates the appropriate mode of transport and communicates pertinent information accordingly. Required Education: High School diploma or equivalent. Basic computer and keyboard skills required. Knowledgeable in medical terminology. Preferred Education: Same as required. Required License: None Preferred License: None Required Experience: Two years medical background or communications experience. Preferred Experience: dispatch experience, EMT, Emergency Serivices Telecommunications experience About Asheville : http://www.exploreasheville.com/ Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
Aug 22, 2019
There's a place for you at About Mission Health System Emergency Services: Mission Health boasts a progressive, innovative and highly advanced EMS system that encompasses three rural -county 911 EMS units, an in-house Air Medical team, robust and growing Regional Transport Services, Behavioral Transport Services, Telecommunications, Regional Disaster Preparedness and Disaster Relief in addition to six Emergency Departments serving 19 counties in Western North Carolina. We partner with AB-Tech to host the UMBC EMTPCC program as well as provide various pathways to leadership development and educational opportunities for our valuable staff. Job Summary: Receives ground and air ambulance transport requests, coordinates the appropriate mode of transport and communicates pertinent information accordingly. Required Education: High School diploma or equivalent. Basic computer and keyboard skills required. Knowledgeable in medical terminology. Preferred Education: Same as required. Required License: None Preferred License: None Required Experience: Two years medical background or communications experience. Preferred Experience: dispatch experience, EMT, Emergency Serivices Telecommunications experience About Asheville : http://www.exploreasheville.com/ Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
There's a place for you at About Mission Health System Emergency Services: Mission Health boasts a progressive, innovative and highly advanced EMS system that encompasses three rural -county 911 EMS units, an in-house Air Medical team, robust and growing Regional Transport Services, Behavioral Transport Services, Telecommunications, Regional Disaster Preparedness and Disaster Relief in addition to six Emergency Departments serving 19 counties in Western North Carolina. We partner with AB-Tech to host the UMBC EMTPCC program as well as provide various pathways to leadership development and educational opportunities for our valuable staff. Job Summary: Receives ground and air ambulance transport requests, coordinates the appropriate mode of transport and communicates pertinent information accordingly. Required Education: High School diploma or equivalent. Basic computer and keyboard skills required. Knowledgeable in medical terminology. Preferred Education: Same as required. Required License: None Preferred License: None Required Experience: Two years medical background or communications experience. Preferred Experience: dispatch experience, EMT, Emergency Serivices Telecommunications experience About Asheville : http://www.exploreasheville.com/ Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
Aug 22, 2019
There's a place for you at About Mission Health System Emergency Services: Mission Health boasts a progressive, innovative and highly advanced EMS system that encompasses three rural -county 911 EMS units, an in-house Air Medical team, robust and growing Regional Transport Services, Behavioral Transport Services, Telecommunications, Regional Disaster Preparedness and Disaster Relief in addition to six Emergency Departments serving 19 counties in Western North Carolina. We partner with AB-Tech to host the UMBC EMTPCC program as well as provide various pathways to leadership development and educational opportunities for our valuable staff. Job Summary: Receives ground and air ambulance transport requests, coordinates the appropriate mode of transport and communicates pertinent information accordingly. Required Education: High School diploma or equivalent. Basic computer and keyboard skills required. Knowledgeable in medical terminology. Preferred Education: Same as required. Required License: None Preferred License: None Required Experience: Two years medical background or communications experience. Preferred Experience: dispatch experience, EMT, Emergency Serivices Telecommunications experience About Asheville : http://www.exploreasheville.com/ Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
Job Summary: Scheduling appointments and registering patients to support the clinical practice. Provide excellent customer service and complete a variety of duties associated with daily operations. Provide back up support for Practice Specialist I. Required Education: High School diploma or GED Preferred Education: None Required License: None Preferred License: None Required Experience: One year experience in a customer service role or healthcare setting. Preferred Experience: Two year experience in a customer service role or healthcare setting. Experience working with practice management software including scheduling and registration. Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
Aug 22, 2019
Job Summary: Scheduling appointments and registering patients to support the clinical practice. Provide excellent customer service and complete a variety of duties associated with daily operations. Provide back up support for Practice Specialist I. Required Education: High School diploma or GED Preferred Education: None Required License: None Preferred License: None Required Experience: One year experience in a customer service role or healthcare setting. Preferred Experience: Two year experience in a customer service role or healthcare setting. Experience working with practice management software including scheduling and registration. Mission Health is an Equal Opportunity Employer, and as such offers equal employment opportunities to applicants and employees without regard to race, color, religion, national origin, age, disability, gender, gender identity, sexual orientation, genetic information, protected veteran status or any other protected characteristic.
This position is with CarePartners Rehab Hospital Job Summary: Responsible for the operational, clinical and financial outcomes of the Pharmacy Department. Ensures regulatory compliance. Leads the pharmacy team. Required Education: Bachelor's Degree in Pharmacy, or PharmD Degree. Preferred Education: Master's Degree Required License: BCLS may be required for those leaders providing patient care Preferred License: None Required Experience: Three years of hospital technical and managerial experience in Pharmacy. Computer skills including word processing, spreadsheets, Internet and Intranet software, e-mail Preferred Experience: Database software
Aug 22, 2019
This position is with CarePartners Rehab Hospital Job Summary: Responsible for the operational, clinical and financial outcomes of the Pharmacy Department. Ensures regulatory compliance. Leads the pharmacy team. Required Education: Bachelor's Degree in Pharmacy, or PharmD Degree. Preferred Education: Master's Degree Required License: BCLS may be required for those leaders providing patient care Preferred License: None Required Experience: Three years of hospital technical and managerial experience in Pharmacy. Computer skills including word processing, spreadsheets, Internet and Intranet software, e-mail Preferred Experience: Database software
Job Summary: Evaluates patients, develops care plan to treat patients, uses procedures and techniques to change condition/function consistent with the rehabilitation diagnosis and prognosis, supervises and coordinates therapeutic care and communicates evaluation results to patients, families and appropriate staff. Teaches and mentors other staff and participates in the management of resources for patient care and organizational improvement. May provide services off-site within the scope of the job description as needed by the department. Required Education: Bachelor of Science degree in Physical Therapy Preferred Education: None Required License: Current North Carolina license to practice Physical Therapy. BLS Certification required within 90 days of employment. Preferred License: None Required Experience: None required new graduate eligible Preferred Experience: Clinical affiliations having a wide variety of acute care procedures, especially orthopedics, neurology, cardiopulmonary and care of burns/open wounds are helpful.
Aug 22, 2019
Job Summary: Evaluates patients, develops care plan to treat patients, uses procedures and techniques to change condition/function consistent with the rehabilitation diagnosis and prognosis, supervises and coordinates therapeutic care and communicates evaluation results to patients, families and appropriate staff. Teaches and mentors other staff and participates in the management of resources for patient care and organizational improvement. May provide services off-site within the scope of the job description as needed by the department. Required Education: Bachelor of Science degree in Physical Therapy Preferred Education: None Required License: Current North Carolina license to practice Physical Therapy. BLS Certification required within 90 days of employment. Preferred License: None Required Experience: None required new graduate eligible Preferred Experience: Clinical affiliations having a wide variety of acute care procedures, especially orthopedics, neurology, cardiopulmonary and care of burns/open wounds are helpful.
Job Summary: Assists therapists in the provision of adult acute care physical, occupational, and speechtherapy throughout Mission Hospital. Participates in various operational tasks to facilitate departmentalfunctions when not involved in direct patient care. Required Education: High School Diploma or GED Preferred Education: None Required License: None Preferred License: None Required Experience: None Preferred Experience: Hospital related experience; customer service; actively planning to go intoPhysical Therapy, Occupational Therapy, Speech-Language Pathology or otherhealthcare related profession.
Aug 22, 2019
Job Summary: Assists therapists in the provision of adult acute care physical, occupational, and speechtherapy throughout Mission Hospital. Participates in various operational tasks to facilitate departmentalfunctions when not involved in direct patient care. Required Education: High School Diploma or GED Preferred Education: None Required License: None Preferred License: None Required Experience: None Preferred Experience: Hospital related experience; customer service; actively planning to go intoPhysical Therapy, Occupational Therapy, Speech-Language Pathology or otherhealthcare related profession.
Eligible for a $10k Bonus for all offers accepted by 8/26/19 with a 2yr commitment to the system. *Paid out half on 1 st check, half at 1 year. *Additional $5k Bonus for Night shift RN positions only. Role Summary: Provides leadership which facilitates the delivery of professional nursing care for the comfort and well-being of patients. Utilizes the nursing process of assessment, planning, implementation, and evaluation, to provide, delegate, supervise and document care and teaching of patients and family. Implements medically prescribed interventions. Required Education: Bachelor of Science in Nursing. Effective 3/1/18 Bachelor of Science in Nursing OR enroll in a BSN or advanced degree program within 6 months AND obtain a BSN within 4 years of hire date into RN position. Previous signed BSN commitment letter OR grandfathering will be accepted between departments and Mission Health entities. Exemptions may be approved with CNO System Council approval. Preferred Education: Masters in Nursing.Required License or Certifications: Must have and maintain current licensure as registered nurse with the North Carolina Board of Nursing. eNLC (Enhanced Nurse License Compact) license may apply, licensee should confirm with NCBON Certificate: BLS Healthcare Provider.Preferred License or Certifications: National Certification in area of specialty. Required Experience: One-year hospital nursing experience Preferred Experience: None
Aug 22, 2019
Eligible for a $10k Bonus for all offers accepted by 8/26/19 with a 2yr commitment to the system. *Paid out half on 1 st check, half at 1 year. *Additional $5k Bonus for Night shift RN positions only. Role Summary: Provides leadership which facilitates the delivery of professional nursing care for the comfort and well-being of patients. Utilizes the nursing process of assessment, planning, implementation, and evaluation, to provide, delegate, supervise and document care and teaching of patients and family. Implements medically prescribed interventions. Required Education: Bachelor of Science in Nursing. Effective 3/1/18 Bachelor of Science in Nursing OR enroll in a BSN or advanced degree program within 6 months AND obtain a BSN within 4 years of hire date into RN position. Previous signed BSN commitment letter OR grandfathering will be accepted between departments and Mission Health entities. Exemptions may be approved with CNO System Council approval. Preferred Education: Masters in Nursing.Required License or Certifications: Must have and maintain current licensure as registered nurse with the North Carolina Board of Nursing. eNLC (Enhanced Nurse License Compact) license may apply, licensee should confirm with NCBON Certificate: BLS Healthcare Provider.Preferred License or Certifications: National Certification in area of specialty. Required Experience: One-year hospital nursing experience Preferred Experience: None
Eligible for a $10k Bonus for all offers accepted by 8/26/19 with a 2yr commitment to the system. *Paid out half on 1 st check, half at 1 year. *Additional $5k Bonus for Night shift RN positions only. Job Summary: Provides leadership which facilitates the delivery of professional nursing care for the comfort and well-being of patients. Utilizes the nursing process of assessment, planning, implementation, and evaluation, to provide, delegate, supervise and document care and teaching of patients and family. Implements medically prescribed interventions. Required Education: Diploma in Nursing, Associate's Degree in Nursing, or Bachelor's Degree in Nursing Preferred Education: None Required License: Must have and maintain current licensure as registered nurse with the North Carolina Board of Nursing. Compact license may apply, licensee should confirm with NCBON; BCLS. Valid Driver's License Preferred License: National certification in area Required Experience: No experience Preferred Experience: One year acute care experience.
Aug 22, 2019
Eligible for a $10k Bonus for all offers accepted by 8/26/19 with a 2yr commitment to the system. *Paid out half on 1 st check, half at 1 year. *Additional $5k Bonus for Night shift RN positions only. Job Summary: Provides leadership which facilitates the delivery of professional nursing care for the comfort and well-being of patients. Utilizes the nursing process of assessment, planning, implementation, and evaluation, to provide, delegate, supervise and document care and teaching of patients and family. Implements medically prescribed interventions. Required Education: Diploma in Nursing, Associate's Degree in Nursing, or Bachelor's Degree in Nursing Preferred Education: None Required License: Must have and maintain current licensure as registered nurse with the North Carolina Board of Nursing. Compact license may apply, licensee should confirm with NCBON; BCLS. Valid Driver's License Preferred License: National certification in area Required Experience: No experience Preferred Experience: One year acute care experience.
Job Summary (Primary Function) The Help Desk Supervisor is responsible for the management and mentoring of assigned Agents in support of Call Center Management's daily operation of a very busy Contact Center. Supervisors lead their teams by ensuring the delivery of excellent customer service standards and continued customer loyalty while guiding their team thru active monitoring and feedback of their work. Based upon the performance criteria mandated by the client, duties also include ensuring the Agent's successful communication with frequently disgruntled customers while providing efficient, empathetic and optimal customer care. Job Responsibilities (Essential Functions ) 1. Oversees the activities of Help Desk Agents to ensure optimal customer relations. 2. Troubleshoots and resolves non-routine customer service complaints including help desk tickets, callbacks and online issues. 3. Ensures customer service team operates within performance criteria as prescribed by OceanX. 4. Monitors Representative individual statistics such as length of call and call volume. Reports data outside of normal operating procedures to Customer Care Manager. 5. Provides verbal correspondence (routine / non-routine) to customers on a daily basis. 6. Counsels Representatives regarding policies and procedures. 7. Reports employee absences and tardiness to Customer Care Manager. Provides feedback regarding employee conduct and performance to Customer Care Manager as requested. 8. Assists in answering phone calls when queue indicates 10 or more customers are holding as needed. 9. Maintains regular and reliable attendance. 10. Reviews timesaver/payroll for Call Center Agents. 11. Administers corrective action as needed. Other Responsibilities 12. Adheres to all company policies and procedures. 13. Other duties / responsibilities may be assigned to this position at the manager's discretion. Job Requirements (Evaluation Factors: Skills, Knowledge, Experience, and Ability ) 1. SKILL Education/Knowledge • A.A.S. Degree and technical or specialized customer service training required or equivalent work experience. • Skilled in de-escalation techniques and resolving non-routine customer and employee issues in a fast-paced environment. • Excellent verbal, written and interpersonal communication skills. • Working knowledge and proficiency in Microsoft Office (i.e., Word, Excel, PowerPoint, Outlook, etc.) required. • Ability to add, subtract, multiply, divide and apply those skills to calculate discounts, sales tax, proportions, percentages, and reductions. • Typing speed of at least 30 words per minute preferred. Experience • Requires at least six to twelve months on the job to become minimally proficient and understand various product lines and all other phases of the job. • Experience in problem solving non-routine issues. • A minimum of two year's previous supervisory experience required. • Supervisory experience in a customer care environment (contact center preferred) 2. RESPONSIBILITY Contact with Others • Internal and external contacts with employees, management, and customers. Considerable tact and ability to work as a leader in an environment of peers is required. Confidential Data • Works with private credit card numbers and may have access to pay data for team members. More than average degree of discretion is required. Responsibility for Accuracy • Probable errors are typographical in nature (transposing, mis-keying), but could pose customer service issues. Work is checked at random by quality assurance, but service could be affected by the time inaccuracies are caught. Inappropriate handling of customer could result in loss of business 3. EFFORT Physical Demand • Little physical effort required. Sitting is required 75% of the time. Mental and/or Visual Demand • Continuous mental and visual attention to input data requiring constant alertness. Ability to see in color to counsel customers about product is required. 4. INITIATIVE Resourcefulness / Initiative • Works under the general guidance of a Call Center Manager. Objectives are clearly outlined. May select method that will accomplish task in most efficient manner. Occasionally creates and originates from established practices and procedures to please the customer, but only with the approval of a Call Center Manager 5. WORKING CONDITIONS • Exposed to normal office environment, but often communicating with disgruntled or irate customers. Each employee is expected to work in a cooperative manner with management/supervision, co-workers, customers and vendors.
Aug 22, 2019
Job Summary (Primary Function) The Help Desk Supervisor is responsible for the management and mentoring of assigned Agents in support of Call Center Management's daily operation of a very busy Contact Center. Supervisors lead their teams by ensuring the delivery of excellent customer service standards and continued customer loyalty while guiding their team thru active monitoring and feedback of their work. Based upon the performance criteria mandated by the client, duties also include ensuring the Agent's successful communication with frequently disgruntled customers while providing efficient, empathetic and optimal customer care. Job Responsibilities (Essential Functions ) 1. Oversees the activities of Help Desk Agents to ensure optimal customer relations. 2. Troubleshoots and resolves non-routine customer service complaints including help desk tickets, callbacks and online issues. 3. Ensures customer service team operates within performance criteria as prescribed by OceanX. 4. Monitors Representative individual statistics such as length of call and call volume. Reports data outside of normal operating procedures to Customer Care Manager. 5. Provides verbal correspondence (routine / non-routine) to customers on a daily basis. 6. Counsels Representatives regarding policies and procedures. 7. Reports employee absences and tardiness to Customer Care Manager. Provides feedback regarding employee conduct and performance to Customer Care Manager as requested. 8. Assists in answering phone calls when queue indicates 10 or more customers are holding as needed. 9. Maintains regular and reliable attendance. 10. Reviews timesaver/payroll for Call Center Agents. 11. Administers corrective action as needed. Other Responsibilities 12. Adheres to all company policies and procedures. 13. Other duties / responsibilities may be assigned to this position at the manager's discretion. Job Requirements (Evaluation Factors: Skills, Knowledge, Experience, and Ability ) 1. SKILL Education/Knowledge • A.A.S. Degree and technical or specialized customer service training required or equivalent work experience. • Skilled in de-escalation techniques and resolving non-routine customer and employee issues in a fast-paced environment. • Excellent verbal, written and interpersonal communication skills. • Working knowledge and proficiency in Microsoft Office (i.e., Word, Excel, PowerPoint, Outlook, etc.) required. • Ability to add, subtract, multiply, divide and apply those skills to calculate discounts, sales tax, proportions, percentages, and reductions. • Typing speed of at least 30 words per minute preferred. Experience • Requires at least six to twelve months on the job to become minimally proficient and understand various product lines and all other phases of the job. • Experience in problem solving non-routine issues. • A minimum of two year's previous supervisory experience required. • Supervisory experience in a customer care environment (contact center preferred) 2. RESPONSIBILITY Contact with Others • Internal and external contacts with employees, management, and customers. Considerable tact and ability to work as a leader in an environment of peers is required. Confidential Data • Works with private credit card numbers and may have access to pay data for team members. More than average degree of discretion is required. Responsibility for Accuracy • Probable errors are typographical in nature (transposing, mis-keying), but could pose customer service issues. Work is checked at random by quality assurance, but service could be affected by the time inaccuracies are caught. Inappropriate handling of customer could result in loss of business 3. EFFORT Physical Demand • Little physical effort required. Sitting is required 75% of the time. Mental and/or Visual Demand • Continuous mental and visual attention to input data requiring constant alertness. Ability to see in color to counsel customers about product is required. 4. INITIATIVE Resourcefulness / Initiative • Works under the general guidance of a Call Center Manager. Objectives are clearly outlined. May select method that will accomplish task in most efficient manner. Occasionally creates and originates from established practices and procedures to please the customer, but only with the approval of a Call Center Manager 5. WORKING CONDITIONS • Exposed to normal office environment, but often communicating with disgruntled or irate customers. Each employee is expected to work in a cooperative manner with management/supervision, co-workers, customers and vendors.
Job Summary (Primary Function) The Social Media Supervisor is responsible for the management and mentoring of assigned Agents in support of Call Center Management's daily operation of a very busy Contact Center. Supervisors lead their teams by ensuring the delivery of excellent customer service standards and continued customer loyalty while guiding their team thru active monitoring and feedback of their work. Based upon the performance criteria mandated by the client, duties also include ensuring the Agent's successful communication with frequently disgruntled customers while providing efficient, empathetic and optimal customer care. Job Responsibilities (Essential Functions ) 1. Oversees the activities of Social Media Agents to ensure optimal customer relations. 2. Troubleshoots and resolves non-routine customer service complaints. 3. Ensures Social Media team operates within performance criteria as prescribed by OceanX. 4. Monitors Representative individual statistics such as response time and the volume of post received as well as sales performance. Reports data outside of normal operating procedures to Customer Care Manager. 5. Provides verbal correspondence (routine / non-routine) to customers on a daily basis. 6. Counsels Representatives regarding policies and procedures. 7. Reports employee absences and tardiness to Customer Care Manager. Provides feedback regarding employee conduct and performance to Customer Care Manager as requested. 8. Assists in answering posts when 30 or more post are in queue or directed by management. 9. Maintains regular and reliable attendance. 10. Reviews timesaver/payroll for Call Center Agents. 11. Administers corrective action as needed. Other Responsibilities 12. Adheres to all company policies and procedures. 13. Other duties / responsibilities may be assigned to this position at the manager's discretion. Job Requirements (Evaluation Factors: Skills, Knowledge, Experience, and Ability ) 1. SKILL Education/Knowledge • A.A.S. Degree and technical or specialized customer service training required or equivalent work experience. • Excellent verbal, written and interpersonal communication skills. • Ability to add, subtract, multiply, divide and apply those skills to calculate discounts, sales tax, proportions, percentages, and reductions. • Working knowledge and proficiency using Personal Computers (PC specific, not MAC) including the skills necessary to understand and communicate with computers (hardware and software basics, file management, computer networks, email and the Internet). Experience with Microsoft Office (i.e., Word, Excel, Outlook, etc.) preferred. • Excellent verbal, written and interpersonal communication skills. • Advanced ability and e fficiency with grammar is a necessity. • Strong typing skills required. Typing speed of 30 words per minute required, 45 wpm preferred. Experience • Requires at least six to twelve months on the job to become minimally proficient and understand various product lines and all other phases of the job. • A minimum of two year's previous supervisory experience required. • Previous experience providing customer support via social media preferred. • Supervisory experience in a customer care environment (contact center preferred) 2. RESPONSIBILITY Contact with Others • Internal and external contacts with employees, management, and customers. Considerable tact and ability to work as a leader in an environment of peers is required. Confidential Data • Works with private credit card numbers and may have access to pay data for team members. More than average degree of discretion is required. Responsibility for Accuracy • Probable errors are typographical in nature (transposing, mis-keying), but could pose customer service issues. Work is checked at random by quality assurance, but service could be affected by the time inaccuracies are caught. Inappropriate handling of customer could result in loss of business 3. EFFORT Physical Demand • Little physical effort required. Sitting is required 75% of the time. Mental and/or Visual Demand • Continuous mental and visual attention to input data requiring constant alertness. Ability to see in color to counsel customers about product is required. 4. INITIATIVE Resourcefulness / Initiative • Works under the general guidance of a Call Center Manager. Objectives are clearly outlined. May select method that will accomplish task in most efficient manner. Occasionally creates and originates from established practices and procedures to please the customer, but only with the approval of a Call Center Manager 5. WORKING CONDITIONS • Exposed to normal office environment, but often communicating with disgruntled or irate customers. Each employee is expected to work in a cooperative manner with management/supervision, co-workers, customers and vendors.
Aug 22, 2019
Job Summary (Primary Function) The Social Media Supervisor is responsible for the management and mentoring of assigned Agents in support of Call Center Management's daily operation of a very busy Contact Center. Supervisors lead their teams by ensuring the delivery of excellent customer service standards and continued customer loyalty while guiding their team thru active monitoring and feedback of their work. Based upon the performance criteria mandated by the client, duties also include ensuring the Agent's successful communication with frequently disgruntled customers while providing efficient, empathetic and optimal customer care. Job Responsibilities (Essential Functions ) 1. Oversees the activities of Social Media Agents to ensure optimal customer relations. 2. Troubleshoots and resolves non-routine customer service complaints. 3. Ensures Social Media team operates within performance criteria as prescribed by OceanX. 4. Monitors Representative individual statistics such as response time and the volume of post received as well as sales performance. Reports data outside of normal operating procedures to Customer Care Manager. 5. Provides verbal correspondence (routine / non-routine) to customers on a daily basis. 6. Counsels Representatives regarding policies and procedures. 7. Reports employee absences and tardiness to Customer Care Manager. Provides feedback regarding employee conduct and performance to Customer Care Manager as requested. 8. Assists in answering posts when 30 or more post are in queue or directed by management. 9. Maintains regular and reliable attendance. 10. Reviews timesaver/payroll for Call Center Agents. 11. Administers corrective action as needed. Other Responsibilities 12. Adheres to all company policies and procedures. 13. Other duties / responsibilities may be assigned to this position at the manager's discretion. Job Requirements (Evaluation Factors: Skills, Knowledge, Experience, and Ability ) 1. SKILL Education/Knowledge • A.A.S. Degree and technical or specialized customer service training required or equivalent work experience. • Excellent verbal, written and interpersonal communication skills. • Ability to add, subtract, multiply, divide and apply those skills to calculate discounts, sales tax, proportions, percentages, and reductions. • Working knowledge and proficiency using Personal Computers (PC specific, not MAC) including the skills necessary to understand and communicate with computers (hardware and software basics, file management, computer networks, email and the Internet). Experience with Microsoft Office (i.e., Word, Excel, Outlook, etc.) preferred. • Excellent verbal, written and interpersonal communication skills. • Advanced ability and e fficiency with grammar is a necessity. • Strong typing skills required. Typing speed of 30 words per minute required, 45 wpm preferred. Experience • Requires at least six to twelve months on the job to become minimally proficient and understand various product lines and all other phases of the job. • A minimum of two year's previous supervisory experience required. • Previous experience providing customer support via social media preferred. • Supervisory experience in a customer care environment (contact center preferred) 2. RESPONSIBILITY Contact with Others • Internal and external contacts with employees, management, and customers. Considerable tact and ability to work as a leader in an environment of peers is required. Confidential Data • Works with private credit card numbers and may have access to pay data for team members. More than average degree of discretion is required. Responsibility for Accuracy • Probable errors are typographical in nature (transposing, mis-keying), but could pose customer service issues. Work is checked at random by quality assurance, but service could be affected by the time inaccuracies are caught. Inappropriate handling of customer could result in loss of business 3. EFFORT Physical Demand • Little physical effort required. Sitting is required 75% of the time. Mental and/or Visual Demand • Continuous mental and visual attention to input data requiring constant alertness. Ability to see in color to counsel customers about product is required. 4. INITIATIVE Resourcefulness / Initiative • Works under the general guidance of a Call Center Manager. Objectives are clearly outlined. May select method that will accomplish task in most efficient manner. Occasionally creates and originates from established practices and procedures to please the customer, but only with the approval of a Call Center Manager 5. WORKING CONDITIONS • Exposed to normal office environment, but often communicating with disgruntled or irate customers. Each employee is expected to work in a cooperative manner with management/supervision, co-workers, customers and vendors.
