Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To properly take all guests' R/S orders, communicate them to the servers and work to expedite their service. To properly perform all control and revenue related paperwork. Responsibilities Responsible to answer the phone within three rings. Take orders for guests. Must follow prepared scenario to encourage upselling. Give the approximate time of delivery for the order. Prepare payment of checks. Knowledge of food menu and wine list. Know and adhere to all liability laws. Printing of reports at the end of the shift and banking out. Complete other duties assigned. Attend all designated staff meetings and training sessions. Qualifications Must be able to work a flexible schedule, including weekends, holidays and both AM and PM shifts. Must be able to lift at least 30lbs. Previous experience in In-Room Dining/Room Service preferred. Candidate should possess excellent communication skills. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Aug 14, 2019
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To properly take all guests' R/S orders, communicate them to the servers and work to expedite their service. To properly perform all control and revenue related paperwork. Responsibilities Responsible to answer the phone within three rings. Take orders for guests. Must follow prepared scenario to encourage upselling. Give the approximate time of delivery for the order. Prepare payment of checks. Knowledge of food menu and wine list. Know and adhere to all liability laws. Printing of reports at the end of the shift and banking out. Complete other duties assigned. Attend all designated staff meetings and training sessions. Qualifications Must be able to work a flexible schedule, including weekends, holidays and both AM and PM shifts. Must be able to lift at least 30lbs. Previous experience in In-Room Dining/Room Service preferred. Candidate should possess excellent communication skills. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Overview Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Responsible to detail and service events related to group & catering functions as assigned. To merchandise as skillfully as possible the hotel function space, function menus & hotel outlets in order to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience Responsibilities Achieve budgeted banquet & catering revenue goals as assigned by the Director of Sales & Marketing. Maintain efficient & professional customer service. Generate leads to and follow up on group Medallia responses for all Sales Managers. Track the Status of all leads surfaced. Strive for Exemplary Service on all Group Medallia responses. Must be knowledgeable about all hotel capabilities (front desk/reservations/room service/catering). Merchandise function space and attain maximum room rental wherever appropriate. All contracts & booking recaps must be read & audited prior to distribution and client introduction.Understand and follow all guidelines relating to conference service merchandising, addendum requirements, attrition/cancellation penalties, and estimate developments Continuously refine banquet menu offerings with Executive Chef, Director of Catering and Food & Beverage Director. Maintain strong communication with client throughout. Active involvement in industry-related activities. Monitor internal reader board service for proper posting of daily events. Responsible for working with meeting contact in coordinating the final details for meetings and conventions involving the use of overnight (group) sleeping rooms, concentrating on wedding room blocks and tours. Completes resumes and banquet event orders for assigned group events.Verifies all blocked space in Delphi and contacts clients upon receiving assigned contracted accounts. Provides hotel site inspections when necessary. Ensures that files are correctly turned over from sales to conference service. Responsible for checking function rooms prior to clients' arrival, ensures all meeting arrangements are to specifications during conference and reviews final bill upon conclusion of conference. Entertains clients to establish closer working relations as needed and recommend special outside services when required. Conducts final pre/post-con meetings when necessary. Monitors cut-off dates, overnight room requests, rooming list changes, etc. for groups. Prepares and delivers all required banquet information for staff meetings, reservation group cut-off meetings, BEO meetings, resume review meetings. Actively support, supervise and oversee the administrative coordinators. Maintain files and current trace dates, accurate history and all relevant booking activity. Actively participate in trade organizations, local social and civic groups. Participate in the ongoing forecasting process. Is current and abides by all sales office procedures and systems. Participate in weekly Sales meetings. Promote a high quality company image by demonstrating professionalism to both clients and colleagues. Recommend improvement of facilities and services as needed. Develop plans and actions, for the assistant, that are congruent to his/her future goals. Perform any other duties assigned by direct report. Hotel Specific Essential Functions: Maintain & Grow Medallia Omni Trilogy Omni Sales Essentials Lobby Duty Managers Meeting Departmental Meeting Tools and Equipment: Computer, printer, copier, telephone, writing instruments, File folders, filing cabinet, Microsoft Outlook, Delphi FDC, Social Tables, and Opera Qualifications Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation Excellent communication skills in all aspects: verbal, written and non-verbal College Degree Must have a minimum of 3-5 years experience in catering sales, or conference services, preferably as a manager in a luxury hotel property Appropriate, professional appearance and presentation Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com . End of Job Description #IND123
Aug 10, 2019
Overview Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Responsible to detail and service events related to group & catering functions as assigned. To merchandise as skillfully as possible the hotel function space, function menus & hotel outlets in order to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience Responsibilities Achieve budgeted banquet & catering revenue goals as assigned by the Director of Sales & Marketing. Maintain efficient & professional customer service. Generate leads to and follow up on group Medallia responses for all Sales Managers. Track the Status of all leads surfaced. Strive for Exemplary Service on all Group Medallia responses. Must be knowledgeable about all hotel capabilities (front desk/reservations/room service/catering). Merchandise function space and attain maximum room rental wherever appropriate. All contracts & booking recaps must be read & audited prior to distribution and client introduction.Understand and follow all guidelines relating to conference service merchandising, addendum requirements, attrition/cancellation penalties, and estimate developments Continuously refine banquet menu offerings with Executive Chef, Director of Catering and Food & Beverage Director. Maintain strong communication with client throughout. Active involvement in industry-related activities. Monitor internal reader board service for proper posting of daily events. Responsible for working with meeting contact in coordinating the final details for meetings and conventions involving the use of overnight (group) sleeping rooms, concentrating on wedding room blocks and tours. Completes resumes and banquet event orders for assigned group events.Verifies all blocked space in Delphi and contacts clients upon receiving assigned contracted accounts. Provides hotel site inspections when necessary. Ensures that files are correctly turned over from sales to conference service. Responsible for checking function rooms prior to clients' arrival, ensures all meeting arrangements are to specifications during conference and reviews final bill upon conclusion of conference. Entertains clients to establish closer working relations as needed and recommend special outside services when required. Conducts final pre/post-con meetings when necessary. Monitors cut-off dates, overnight room requests, rooming list changes, etc. for groups. Prepares and delivers all required banquet information for staff meetings, reservation group cut-off meetings, BEO meetings, resume review meetings. Actively support, supervise and oversee the administrative coordinators. Maintain files and current trace dates, accurate history and all relevant booking activity. Actively participate in trade organizations, local social and civic groups. Participate in the ongoing forecasting process. Is current and abides by all sales office procedures and systems. Participate in weekly Sales meetings. Promote a high quality company image by demonstrating professionalism to both clients and colleagues. Recommend improvement of facilities and services as needed. Develop plans and actions, for the assistant, that are congruent to his/her future goals. Perform any other duties assigned by direct report. Hotel Specific Essential Functions: Maintain & Grow Medallia Omni Trilogy Omni Sales Essentials Lobby Duty Managers Meeting Departmental Meeting Tools and Equipment: Computer, printer, copier, telephone, writing instruments, File folders, filing cabinet, Microsoft Outlook, Delphi FDC, Social Tables, and Opera Qualifications Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation Excellent communication skills in all aspects: verbal, written and non-verbal College Degree Must have a minimum of 3-5 years experience in catering sales, or conference services, preferably as a manager in a luxury hotel property Appropriate, professional appearance and presentation Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com . End of Job Description #IND123
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To ensure the Safety of Hotel Guests and Associates and ensure the property of the hotel is maintained in a safe and secure environment. Responsibilities Visits all locations requiring special attention as frequently as required. Performs Security Patrols and Lockdown of the following areas of the Hotel: Restaurants, Lobby areas and the Associate's entrance, all Meeting Space and Parking areas, Guest floors, Executive Offices, and Back of the house areas. Assist with Housekeeping Calls. Retrieve Breakfast Menu's from Guestroom Doors. Deliver Express Check-Out Folio's to Guestrooms. Responds immediately to emergency incidents and Security requests. Ensures the safety of our guest, associates, and hotel property at all times. Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures. Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established Security procedures. Performs duties as assigned by the Director of LP and or LP Supervisor. Creates and maintains the highest standards of Security at all times, being professional in attitude, appearance, and application. Monitor associates entering and leaving the hotel and collects all package passes and inspects parcels taken from the hotel. Monitors the back entrance and receiving dock. Confiscates all unauthorized parcels etc., and notifies the Director of LP and the appropriate department head. Checks all personnel entering and provides information and direction upon proper identification of all job applicants, salesmen, etc. Notifies the department head involved for permission for non-staff personnel to enter the premises. Qualifications Extended periods of time on feet while patrolling the property or working a special detail. Capable of lifting 50 lbs. Must be able to work a variety of shifts, including weekends and holidays. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Aug 08, 2019
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To ensure the Safety of Hotel Guests and Associates and ensure the property of the hotel is maintained in a safe and secure environment. Responsibilities Visits all locations requiring special attention as frequently as required. Performs Security Patrols and Lockdown of the following areas of the Hotel: Restaurants, Lobby areas and the Associate's entrance, all Meeting Space and Parking areas, Guest floors, Executive Offices, and Back of the house areas. Assist with Housekeeping Calls. Retrieve Breakfast Menu's from Guestroom Doors. Deliver Express Check-Out Folio's to Guestrooms. Responds immediately to emergency incidents and Security requests. Ensures the safety of our guest, associates, and hotel property at all times. Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures. Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established Security procedures. Performs duties as assigned by the Director of LP and or LP Supervisor. Creates and maintains the highest standards of Security at all times, being professional in attitude, appearance, and application. Monitor associates entering and leaving the hotel and collects all package passes and inspects parcels taken from the hotel. Monitors the back entrance and receiving dock. Confiscates all unauthorized parcels etc., and notifies the Director of LP and the appropriate department head. Checks all personnel entering and provides information and direction upon proper identification of all job applicants, salesmen, etc. Notifies the department head involved for permission for non-staff personnel to enter the premises. Qualifications Extended periods of time on feet while patrolling the property or working a special detail. Capable of lifting 50 lbs. Must be able to work a variety of shifts, including weekends and holidays. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Aug 01, 2019
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Overview The Massachusetts Port Authority (Massport) Board of Directors approved a development agreement and lease with Omni Hotels & Resorts to build a 1,000 plus room hotel on Summer Street in South Boston's Seaport District. The 1,000 plus room Omni Boston Hotel at the Seaport is expected to open early 2021 and will be a one-of-a-kind, two-tower, luxury property. The new hotel, located at 450 Summer Street in South Boston's Seaport District, will feature a signature spa and fitness center, event terrace, elevated pool deck, multiple dining establishments, bar and a variety of retail venues. It will boast more than 100,000 square feet of meeting and event space and feature the largest hotel ballroom in Boston. Job Description The National Sales Manager will generate group revenue for the Omni Boston Hotel at the Seaport by acquiring and developing new, referred, and repeat group business within the Southeast market. This senior sales professional will be involved in setting and executing strategic sales plans related to their territory and expected to generate and secure large convention room block opportunities and optimize overall revenues through direct sales on behalf of the hotel. The ideal candidate is a highly motivated and seasoned professional who enjoys a fast paced environment and is passionate about interacting with our clients, guests and associates to strategically elevate the performance and reputation of our hotel within the Boston market. Responsibilities Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. Meet or exceed weekly, quarterly and annual sales goals, targets and initiatives. Develop, actively solicit, and map group business accounts per defined territory. Maintain a complete database of accounts in defined territories. Identify and qualify potential prospects through participating in telemarketing, trade-shows, sales blitzes and other sales initiatives. Maximize outcome of all sales initiatives by following up on leads, following up with clients in-house to identify additional business opportunities and aggressively managing accounts. Follow all Group Sales Standards of Operation and policies and procedures (generating and completing all necessary forms, correspondence, etc.). Properly convey rate and package information within approved limits to maximize and protect our overall resort revenue yields. Perform in a manner that demonstrates the philosophies of The Power of One and Omni Hotels in a professional manner to clients and potential clients at every opportunity. Maintain customer relations, GSO relations, trade relations, industry relations and staff relations. Promote all Omni Properties and offer information to clients to cross sell the brand, as well and promote other memberships and relationships available for members at participating resorts. Work closely with all departments such as Convention Services and Reservation Sales departments to ensure that all details are communicated for to ensure a successful meeting experience. Perform other tasks as needed or directed to ensure effective Resort operation. Qualifications College degree or equivalent experience Five years or more related experience in group sales at a hotel or resort required Must have experience in "cold call" solicitation, contract closing, site inspections/visits with clients, setting up fam trips and contract negotiations. Prior experience working with global sales organizations and Convention Bureau's is required Remain current with all pertinent computer software programs and equipment Have working knowledge of all departments, the Hotel and its amenities. Must be willing to travel and represent and sell the Hotel during Trade Shows and Conventions
Jul 23, 2019
Overview The Massachusetts Port Authority (Massport) Board of Directors approved a development agreement and lease with Omni Hotels & Resorts to build a 1,000 plus room hotel on Summer Street in South Boston's Seaport District. The 1,000 plus room Omni Boston Hotel at the Seaport is expected to open early 2021 and will be a one-of-a-kind, two-tower, luxury property. The new hotel, located at 450 Summer Street in South Boston's Seaport District, will feature a signature spa and fitness center, event terrace, elevated pool deck, multiple dining establishments, bar and a variety of retail venues. It will boast more than 100,000 square feet of meeting and event space and feature the largest hotel ballroom in Boston. Job Description The National Sales Manager will generate group revenue for the Omni Boston Hotel at the Seaport by acquiring and developing new, referred, and repeat group business within the Southeast market. This senior sales professional will be involved in setting and executing strategic sales plans related to their territory and expected to generate and secure large convention room block opportunities and optimize overall revenues through direct sales on behalf of the hotel. The ideal candidate is a highly motivated and seasoned professional who enjoys a fast paced environment and is passionate about interacting with our clients, guests and associates to strategically elevate the performance and reputation of our hotel within the Boston market. Responsibilities Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. Meet or exceed weekly, quarterly and annual sales goals, targets and initiatives. Develop, actively solicit, and map group business accounts per defined territory. Maintain a complete database of accounts in defined territories. Identify and qualify potential prospects through participating in telemarketing, trade-shows, sales blitzes and other sales initiatives. Maximize outcome of all sales initiatives by following up on leads, following up with clients in-house to identify additional business opportunities and aggressively managing accounts. Follow all Group Sales Standards of Operation and policies and procedures (generating and completing all necessary forms, correspondence, etc.). Properly convey rate and package information within approved limits to maximize and protect our overall resort revenue yields. Perform in a manner that demonstrates the philosophies of The Power of One and Omni Hotels in a professional manner to clients and potential clients at every opportunity. Maintain customer relations, GSO relations, trade relations, industry relations and staff relations. Promote all Omni Properties and offer information to clients to cross sell the brand, as well and promote other memberships and relationships available for members at participating resorts. Work closely with all departments such as Convention Services and Reservation Sales departments to ensure that all details are communicated for to ensure a successful meeting experience. Perform other tasks as needed or directed to ensure effective Resort operation. Qualifications College degree or equivalent experience Five years or more related experience in group sales at a hotel or resort required Must have experience in "cold call" solicitation, contract closing, site inspections/visits with clients, setting up fam trips and contract negotiations. Prior experience working with global sales organizations and Convention Bureau's is required Remain current with all pertinent computer software programs and equipment Have working knowledge of all departments, the Hotel and its amenities. Must be willing to travel and represent and sell the Hotel during Trade Shows and Conventions
Overview Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description The Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID with a focus in front office will spend 40 hours each week as a supervisor in the front desk and 10 hours completing contracts throughout the training property. Upon completion of the LID program, the Front Office LID will move into a managerial role at another Omni property. Contracts are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each contract will provide resources and evaluation criteria. Responsibilities Functions of the Front Office LID will be to complete all contracts within 12 months: Will be responsible for meeting with Division Head and Director of Human Resources each month as well as completing a monthly feedback report for the corporate office Hotel wide contracts include working as a housekeeping supervisor, participating in a New Hire Orientation and discussing the Omni Six Pillars, and understanding guest service functions along with the roles of other departments Front Office contracts include demonstrating the ability to properly check-in guests and check-out guests per Omni Standards, explaining front office forecasting procedures, understanding group blocks, performing duties in PBX and all Guest Service functions, and more. Other contracts include participating performing selected job functions in the Reservations Department, such as understanding various information tools, priorities, forecast information and the Select Guest program. Resources to completing this contract include the Director of Revenue, historical data files, group information reports, property management systems, and more. Supervisory duties include but are not limited to: Front desk duties Checking VIP and Select Guest rooms (in-house and arrivals) Handling any guest complaints or special requests Projects as assigned by managers Qualifications Requirements for Leader-in-Development candidates: Associate's or Bachelor's degree in hospitality or finance Passion for the hospitality industry Previous hotel/restaurant experience Ability to work 50 hours each week Excellent verbal and written skills, as well as ability to multitask Must be a self-starter and good follow-up skills Must be willing to relocate to new property upon completion of progr am Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Jun 16, 2019
Overview Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description The Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID with a focus in front office will spend 40 hours each week as a supervisor in the front desk and 10 hours completing contracts throughout the training property. Upon completion of the LID program, the Front Office LID will move into a managerial role at another Omni property. Contracts are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each contract will provide resources and evaluation criteria. Responsibilities Functions of the Front Office LID will be to complete all contracts within 12 months: Will be responsible for meeting with Division Head and Director of Human Resources each month as well as completing a monthly feedback report for the corporate office Hotel wide contracts include working as a housekeeping supervisor, participating in a New Hire Orientation and discussing the Omni Six Pillars, and understanding guest service functions along with the roles of other departments Front Office contracts include demonstrating the ability to properly check-in guests and check-out guests per Omni Standards, explaining front office forecasting procedures, understanding group blocks, performing duties in PBX and all Guest Service functions, and more. Other contracts include participating performing selected job functions in the Reservations Department, such as understanding various information tools, priorities, forecast information and the Select Guest program. Resources to completing this contract include the Director of Revenue, historical data files, group information reports, property management systems, and more. Supervisory duties include but are not limited to: Front desk duties Checking VIP and Select Guest rooms (in-house and arrivals) Handling any guest complaints or special requests Projects as assigned by managers Qualifications Requirements for Leader-in-Development candidates: Associate's or Bachelor's degree in hospitality or finance Passion for the hospitality industry Previous hotel/restaurant experience Ability to work 50 hours each week Excellent verbal and written skills, as well as ability to multitask Must be a self-starter and good follow-up skills Must be willing to relocate to new property upon completion of progr am Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced, as well as act as Manager On Duty for the overnight shift. Responsibilities Preparation of daily reports and distribution as directed. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Conduct back up procedures for Epitome and drop tape nightly. Handling Express checkouts ensuring their completion. Completion of third shift Night Audit checklist Balancing of daily postings and revenue. Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails. Understanding of all front office standards and assist in solving deficiencies. Documenting errors made by cash handling auditors. Prepare In-house allowance and adjustment spreadsheets each day. Prepare and send out the DAR to appropriate team members. Balancing of daily posting and revenue, and resolution of inaccuracies. Ensuring nightly transmission of credit cards through IPU and Epitome. To be thoroughly acquainted with all check-in and check-out procedures and policies. To be a main liaison between guest and the hotel. To appropriately protect confidential guest information and guest room key access according to front office SOP's. To be thoroughly acquainted with PBX Operator duties. Be familiar with emergency procedures and Alarm System in the PBX department. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard. Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel) Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program) To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage) To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing) To be familiar with local attractions and businesses (to include Charlotte Athletic Club, Museums, Restaurants, BOA Plaza, Epicenter, Malls) Aid guests in locating other areas of the hotel (walk them to destination if possible) Familiarity with parking validation procedures and Good Night's Rest Policy Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. Deliver personalized, memorable guest experiences by utilizing the Power of One. Qualifications Excellent customer service and problem solving skills Must have strong communication, computer and organizational skills Maintain a professional business appearance, attitude, and performance Prior guest service experience required, preferably hotel front office experience Must be able to work overnights, including weekends and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Jun 16, 2019
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced, as well as act as Manager On Duty for the overnight shift. Responsibilities Preparation of daily reports and distribution as directed. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Conduct back up procedures for Epitome and drop tape nightly. Handling Express checkouts ensuring their completion. Completion of third shift Night Audit checklist Balancing of daily postings and revenue. Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails. Understanding of all front office standards and assist in solving deficiencies. Documenting errors made by cash handling auditors. Prepare In-house allowance and adjustment spreadsheets each day. Prepare and send out the DAR to appropriate team members. Balancing of daily posting and revenue, and resolution of inaccuracies. Ensuring nightly transmission of credit cards through IPU and Epitome. To be thoroughly acquainted with all check-in and check-out procedures and policies. To be a main liaison between guest and the hotel. To appropriately protect confidential guest information and guest room key access according to front office SOP's. To be thoroughly acquainted with PBX Operator duties. Be familiar with emergency procedures and Alarm System in the PBX department. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard. Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel) Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program) To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage) To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing) To be familiar with local attractions and businesses (to include Charlotte Athletic Club, Museums, Restaurants, BOA Plaza, Epicenter, Malls) Aid guests in locating other areas of the hotel (walk them to destination if possible) Familiarity with parking validation procedures and Good Night's Rest Policy Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. Deliver personalized, memorable guest experiences by utilizing the Power of One. Qualifications Excellent customer service and problem solving skills Must have strong communication, computer and organizational skills Maintain a professional business appearance, attitude, and performance Prior guest service experience required, preferably hotel front office experience Must be able to work overnights, including weekends and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
