Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description This position ensures that all food and beverage service for functions in the banquet department of the hotel are served on time and that all of Omni's professional standards are upheld. Responsibilities • Perform all Bar side work as designated by the Bar Managers. • Efficiently and properly perform all service standards. • Attend to all needs of the guests during functions and function related duties. • Assist in the upkeep and organization of all liquor liability laws. • Must be familiar with and adhere to all liquor liability laws. • Must attend all designated pre-meal meetings. • Must be able to set tables to specifications, carry trays, and have excellent customer service experience. Qualifications • Must have a flexible schedule and be able to work Days, Nights, Weekends, and Holidays. • Must be able to lift up to 50lbs and stand for the duration of a full-shift. • Must be TIPS Certified. • Previous serving experience in a four-star/four-diamond hotel or resort. • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Sep 20, 2017
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description This position ensures that all food and beverage service for functions in the banquet department of the hotel are served on time and that all of Omni's professional standards are upheld. Responsibilities • Perform all Bar side work as designated by the Bar Managers. • Efficiently and properly perform all service standards. • Attend to all needs of the guests during functions and function related duties. • Assist in the upkeep and organization of all liquor liability laws. • Must be familiar with and adhere to all liquor liability laws. • Must attend all designated pre-meal meetings. • Must be able to set tables to specifications, carry trays, and have excellent customer service experience. Qualifications • Must have a flexible schedule and be able to work Days, Nights, Weekends, and Holidays. • Must be able to lift up to 50lbs and stand for the duration of a full-shift. • Must be TIPS Certified. • Previous serving experience in a four-star/four-diamond hotel or resort. • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description The Bartender will be responsible for providing efficient friendly customer service at all times and to maintain a clean, professional top quality bar. Responsibilities Mix drinks for servers according to standard recipes. Familiarity with the wine list and the stemware and appropriate garnishes used. Follow procedures as outlined in employee manual and bartenders manual. Jigger pour, making drinks for servers only when rung in on Micros. Keep bar stocked and clean. Follow sidework sheet. Monitor inventory. Ensure the consistency in the presentation and recipes of all cocktails Be familiar with and enforce all policies related to liquor liability laws. Be familiar with all property amenities and other restaurants. Qualifications High school diploma or equivalent. One -two years bartending experience required Extensive wine knowledge. One-year restaurant experience. Pleasant personality. Excellent communication skills. TIPS certification required Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Sep 20, 2017
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description The Bartender will be responsible for providing efficient friendly customer service at all times and to maintain a clean, professional top quality bar. Responsibilities Mix drinks for servers according to standard recipes. Familiarity with the wine list and the stemware and appropriate garnishes used. Follow procedures as outlined in employee manual and bartenders manual. Jigger pour, making drinks for servers only when rung in on Micros. Keep bar stocked and clean. Follow sidework sheet. Monitor inventory. Ensure the consistency in the presentation and recipes of all cocktails Be familiar with and enforce all policies related to liquor liability laws. Be familiar with all property amenities and other restaurants. Qualifications High school diploma or equivalent. One -two years bartending experience required Extensive wine knowledge. One-year restaurant experience. Pleasant personality. Excellent communication skills. TIPS certification required Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Overview Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Food and Beverage operations. The person selected will spend a portion of their time working in other departments of the resort. This position is intended to last for one year so candidates must be able to relocate upon completion of the program Responsibilities Will learn and perform all aspects of Food & Beverage operations Oversees the performance of staff and takes corrective actions when necessary Scheduling of staff Maintains accurate payroll records to ensure staff is paid correctly Responds to guest requests and complaints as required Monitors product inventory and order additional products as necessary Interviewing and selection of staff Ensures that all Food & Beverage operations are performed according to Omni Hotels standards Qualifications A Bachelor's degree is required, preferably in Hospitality Management. Candidates must be available to relocate after completion of the program. Previous Food & Beverage experience is preferred. Must be willing to work 50 hours per week. Flexble availability to include nights, weekends, and holidays. Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Sep 20, 2017
Overview Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Food and Beverage operations. The person selected will spend a portion of their time working in other departments of the resort. This position is intended to last for one year so candidates must be able to relocate upon completion of the program Responsibilities Will learn and perform all aspects of Food & Beverage operations Oversees the performance of staff and takes corrective actions when necessary Scheduling of staff Maintains accurate payroll records to ensure staff is paid correctly Responds to guest requests and complaints as required Monitors product inventory and order additional products as necessary Interviewing and selection of staff Ensures that all Food & Beverage operations are performed according to Omni Hotels standards Qualifications A Bachelor's degree is required, preferably in Hospitality Management. Candidates must be available to relocate after completion of the program. Previous Food & Beverage experience is preferred. Must be willing to work 50 hours per week. Flexble availability to include nights, weekends, and holidays. Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Sep 19, 2017
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To maintain the highest standards possible for the guest by insuring quick, efficient, and professional busser services. Responsibilities Must have complete knowledge of service times and menu. Must have complete knowledge of floor plan, table numbers, and seat numbers. Responsible for verifying complete order on ticket to food on cold line and hot line. Deliver food to correct tables according to ticket, floor plan, and seat numbers. Always inquire if additional service is needed from guests upon delivery and inform server or manager. Responsible for set-up of expo line with items specified in side work. Must consult with supervisor on any food delivery difficulty. Must minimize breakage. Attend all designated staff meetings and training sessions. Set up and breakdown of breakfast buffet according to time allotted. Maintenance and replenishment of breakfast buffet items. Ensure items are full at all times, clean and presentable. Securing all breakfast vehicles such as platters, butter dishes, bread knives as directed by manager or posted in side work. Placing and receiving warehouse order daily and ensuring proper par levels of product Ensuring all products are within date and using the FIFO (First In, First Out) method of storage. Exposure to extreme temperatures and weather conditions. Exposure to Food and Beverage hazardous cleaning chemicals. Exposure to food items and beverages. Qualifications Minimum 1 year busser experience. Must be able to work a variety of shifts, including weekends and holidays. Maintain a professional business appearance, attitude, and performance. Must have valid TIPS certification. Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Sep 15, 2017
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To maintain the highest standards possible for the guest by insuring quick, efficient, and professional busser services. Responsibilities Must have complete knowledge of service times and menu. Must have complete knowledge of floor plan, table numbers, and seat numbers. Responsible for verifying complete order on ticket to food on cold line and hot line. Deliver food to correct tables according to ticket, floor plan, and seat numbers. Always inquire if additional service is needed from guests upon delivery and inform server or manager. Responsible for set-up of expo line with items specified in side work. Must consult with supervisor on any food delivery difficulty. Must minimize breakage. Attend all designated staff meetings and training sessions. Set up and breakdown of breakfast buffet according to time allotted. Maintenance and replenishment of breakfast buffet items. Ensure items are full at all times, clean and presentable. Securing all breakfast vehicles such as platters, butter dishes, bread knives as directed by manager or posted in side work. Placing and receiving warehouse order daily and ensuring proper par levels of product Ensuring all products are within date and using the FIFO (First In, First Out) method of storage. Exposure to extreme temperatures and weather conditions. Exposure to Food and Beverage hazardous cleaning chemicals. Exposure to food items and beverages. Qualifications Minimum 1 year busser experience. Must be able to work a variety of shifts, including weekends and holidays. Maintain a professional business appearance, attitude, and performance. Must have valid TIPS certification. Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Loss Prevention Manager. Responsibilities To observe and report on all assignments Able to keep accurate records and communicate using radio equipment. Record and report any unsafe conditions while patrolling hotel property. To ensure protection and preservation of hotel, guest, and employee property. Maintain professional attitude and appearance. Qualifications Previous security experience preferred. Red Cross and First Aid Certified preferred Able to work nights, weekends, and holidays. Must be able to stand/walk for up to 8 hours per shift. Excellent customer serice skills required. Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Sep 13, 2017
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Loss Prevention Manager. Responsibilities To observe and report on all assignments Able to keep accurate records and communicate using radio equipment. Record and report any unsafe conditions while patrolling hotel property. To ensure protection and preservation of hotel, guest, and employee property. Maintain professional attitude and appearance. Qualifications Previous security experience preferred. Red Cross and First Aid Certified preferred Able to work nights, weekends, and holidays. Must be able to stand/walk for up to 8 hours per shift. Excellent customer serice skills required. Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. Responsibilities Preparation of daily reports and distribution as directed. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Handling Express checkouts ensuring their completion. To be thoroughly acquainted with all check-in and check-out procedures and policies. To be a main liaison between guest and the hotel. To appropriately protect confidential guest information and guest room key access according to front office SOP's. To be thoroughly acquainted with PBX Operator duties. Be familiar with emergency procedures and Alarm System in the PBX department. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard. Aid guests in locating other areas of the hotel (walk them to destination if possible) Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. Deliver personalized, memorable guest experiences by utilizing the Power of One. Qualifications Excellent customer service and problem solving skills Must have strong communication, computer and organizational skills Maintain a professional business appearance, attitude, and performance Prior guest service experience required, preferably hotel front office experience Must be able to work a variety of shifts, including weekends and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Sep 12, 2017
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. Responsibilities Preparation of daily reports and distribution as directed. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Handling Express checkouts ensuring their completion. To be thoroughly acquainted with all check-in and check-out procedures and policies. To be a main liaison between guest and the hotel. To appropriately protect confidential guest information and guest room key access according to front office SOP's. To be thoroughly acquainted with PBX Operator duties. Be familiar with emergency procedures and Alarm System in the PBX department. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard. Aid guests in locating other areas of the hotel (walk them to destination if possible) Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. Deliver personalized, memorable guest experiences by utilizing the Power of One. Qualifications Excellent customer service and problem solving skills Must have strong communication, computer and organizational skills Maintain a professional business appearance, attitude, and performance Prior guest service experience required, preferably hotel front office experience Must be able to work a variety of shifts, including weekends and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Overview Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To assist in managing and directing of all Housekeeping functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the Executive and Asst. Executive Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example. Responsibilities • Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations. • Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken. • Maintains open and clear communication with all departments and guests to ensure consistent service. • Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program. • Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls. • Monitor Housekeeping inventories to ensure adequate levels are maintained. • Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues. • Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis. • Prepare and complete all reports needed. VIP's, Due-Out's V/D's etc. • Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis. • Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties/special projects. • Participates in energy conservation efforts. • Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies. • Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience. • Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness. Qualifications • Prior Housekeeping Supervisory Experience in Hospitality. • Must be highly motivated and have the ability to Multi-task. • Must be able to work independently. • Must have the ability to lead, motivate and develop others. Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Sep 12, 2017
Overview Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To assist in managing and directing of all Housekeeping functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the Executive and Asst. Executive Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example. Responsibilities • Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations. • Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken. • Maintains open and clear communication with all departments and guests to ensure consistent service. • Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program. • Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls. • Monitor Housekeeping inventories to ensure adequate levels are maintained. • Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues. • Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis. • Prepare and complete all reports needed. VIP's, Due-Out's V/D's etc. • Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis. • Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties/special projects. • Participates in energy conservation efforts. • Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies. • Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience. • Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness. Qualifications • Prior Housekeeping Supervisory Experience in Hospitality. • Must be highly motivated and have the ability to Multi-task. • Must be able to work independently. • Must have the ability to lead, motivate and develop others. Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Provide high quality standards and procedures in preparing/serving all banquet food. Responsibilities •Maintain kitchen sanitation in accordance with health department guidelines •Insure station is set for service 15 minutes prior to service. •Required to learn all menu items produced by assigned station. •Perform work assignments to meet proper quantities within a necessary time frame. •Prepare a mixture of buffet and plated style items •Production of orders to include Grilling, Roasting, and Baking fish, steaks, chicken and shellfish. •Maintain safe food handling procedures at all times Qualifications •Advanced Knife skills required •Prior Culinary experience required •Must be familiar with all cooking techniques •Must be familiar with batch and quantity cooking •Ability to multi-task •Flexible Scheduling to include nights, weekends, and holidays. Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Aug 25, 2017
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Provide high quality standards and procedures in preparing/serving all banquet food. Responsibilities •Maintain kitchen sanitation in accordance with health department guidelines •Insure station is set for service 15 minutes prior to service. •Required to learn all menu items produced by assigned station. •Perform work assignments to meet proper quantities within a necessary time frame. •Prepare a mixture of buffet and plated style items •Production of orders to include Grilling, Roasting, and Baking fish, steaks, chicken and shellfish. •Maintain safe food handling procedures at all times Qualifications •Advanced Knife skills required •Prior Culinary experience required •Must be familiar with all cooking techniques •Must be familiar with batch and quantity cooking •Ability to multi-task •Flexible Scheduling to include nights, weekends, and holidays. Options Apply for this job online Apply Share Refer this job to a friend Refer Share on your newsfeed (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'pixel.appcast.io/pixels/icims-2076.js?ent=0&t=' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();
Job Code: 60479499CORP Full-time Days (rotating weekends) Summary of Key Responsibilities: The DevOps Engineer is responsible for providing in depth technical review, engineering, administration, analysis, trending, and reporting of all Genospace software. Primary duties include high-level administration of software, technical documentation, engineering and issue resolution. Specific responsibilities include installation of software products on AWS, troubleshooting, coordinating, assisting and advising in recovery from failures of supported systems. Duties and Responsibilities: Duties include but are not limited to: • Create complex enterprise CPU, server, storage and network designs utilizing best practice switching/routing technologies and topologies. Strategic enterprise systems management planning and integration of new technologies. o New and best of breed product and technology evaluations and research, integration testing proposals • Design, automate and maintain development systems to support new and ongoing enterprise systems development o Review, interpretation, and implementation of new applications o System and application impact analysis and capacity planning o Software/hardware device upgrades, LAN equipment configurations/provisioning o Networking services for DHCP, BOOTP, DNS, Internet connectivity o Network Security technologies and products o Remote access technologies (i.e. VPN) • Manage performance of a multiple hardware and software platform interface at the most complex level and maintains security of Systems Management applications o Setting System Management standards and policies/procedural documentation and enterprise level system diagramming o Design, install, configure, administer, tune, and optimize application systems servers and related components to achieve high availability and performance of the various business applications supported o Configure all new implementations, and developing processes and procedures for ongoing management of the server environment • System troubleshooting/problem determination skills with trace/capture/analysis software patch management, release management, configuration management o Install, configure, and maintain the organization's Systems and Alert Management applications o Maintain and administer Splunk o Participate in ARC, SARC, Penetration Testing, Alerting and Monitoring, ORD, and saturation testing as required o Assist in performance testing to validate infrastructure is built and sustainable o Assess system management server cluster performance o Create business continuity solutions and assist in developing plans for disaster recovery • Provide technical leadership and responsibility for the installation and certification of all supporting software to assure a sound deployment for production implementations o Resolves alert management problems and offers technical assistance to users o Support development of technical standards and application uses o Maintain frequent interaction with internal staff and project managers to ensure effective delivery of solutions in accordance with project timelines and associated budgets o Project Management and problem management skill sets o Training/Mentoring peers and other IT&S staff • Can be asked to provide 7 day 24-hour support for all production related problems and concerns as situations warrant Mandatory: • Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement" • During your employment with Sarah Cannon you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date. Competencies Knowledge: A body of information needed to perform tasks; May be obtained through education, training or experience • In depth knowledge of supported operating systems, utilities, vendor products, applicable programming languages, diagnostic techniques, database management systems, benchmarking methodologies, applicable communications protocols, use of statistical and analytical tools for system monitoring and evaluation • In depth knowledge of technology, network, data and applications architecture • A solid understanding of compute performance metrics and tools is highly desirable, to include understanding of CPU utilization levels, CPU and disk queuing, I/O response times, and other key performance indicators and their impact on performance • System architecture and tiered application modules knowledge. Understanding of end-to-end data flows and traffic patterns. • Configuration and support of deployment technologies on AWS Skills: The proficiency to perform a certain task • Development environment software configuration and management • Demonstrated written and verbal communication skills and the ability to work collaboratively are essential • Solid understanding and experience with operating system concepts and practical implementation of those fundamentals in a large-scale production environment • Previous application development coding, debugging, testing and delivery into a production environment are highly desirable • Experience in SCRUM/Agile/KANBAN methodologies. Confluence and JIRA knowledge a plus. Abilities: An underlying, enduring trait useful for performing duties • Ability to communicate with various levels and types of end users is required • Capable of working effectively under a high pressure and demanding work environment • Capable of working effectively in a diverse, team oriented environment • Must be a self-starter and work effectively with minimal supervision • Must be customer-oriented and recognize the importance of customer service and meeting service level commitments • Must be committed to quality and timeliness of assigned deliverables and milestones Education: Bachelor's college degree required (4 yr program) Master's degree preferred (1-2 yr program) Experience: Overall, 5-7 years of experience is required w/ specific needs in the following: • 1+ years' experience with network fundamentals and performance principles, including a firm understanding of TCP/IP protocols • Must have 2+ years' experience in deploying technically complex infrastructure computing solutions across platforms and components • Proven track record of project delivery results • Hardware/Operating System: Microsoft Windows, Linux, IBM AIX • Applications/Software: Python, Java, HTML, SPLUNK, Microsoft SQL, Web Server (Tomcat, Apache, IIS, etc.), Virtualization (Hyper-V, VMWare) • Networking: Cisco LAN/WAN hardware and iOS, DHCP, DNS, LAN design, deployment, and troubleshooting Appropriate education may be substituted for partial experience. Physical & Mental Demands and Working Conditions: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to read, write and speak English. Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 25 pounds occasionally. Work is performed in an office environment and involves frequent contact with staff and the public. This job description provides a general outline of job responsibilities and requirements and is not intended to be all-inclusive. Job responsibilities and requirements may change at any given time based on organizational and departmental needs. By accepting the offer of employment for this position, colleagues assume the duties as listed in the content of this job description. All updates to job descriptions are maintained electronically for all colleagues to access at any time. Last Edited: 06/26/2017
Jun 28, 2017
Job Code: 60479499CORP Full-time Days (rotating weekends) Summary of Key Responsibilities: The DevOps Engineer is responsible for providing in depth technical review, engineering, administration, analysis, trending, and reporting of all Genospace software. Primary duties include high-level administration of software, technical documentation, engineering and issue resolution. Specific responsibilities include installation of software products on AWS, troubleshooting, coordinating, assisting and advising in recovery from failures of supported systems. Duties and Responsibilities: Duties include but are not limited to: • Create complex enterprise CPU, server, storage and network designs utilizing best practice switching/routing technologies and topologies. Strategic enterprise systems management planning and integration of new technologies. o New and best of breed product and technology evaluations and research, integration testing proposals • Design, automate and maintain development systems to support new and ongoing enterprise systems development o Review, interpretation, and implementation of new applications o System and application impact analysis and capacity planning o Software/hardware device upgrades, LAN equipment configurations/provisioning o Networking services for DHCP, BOOTP, DNS, Internet connectivity o Network Security technologies and products o Remote access technologies (i.e. VPN) • Manage performance of a multiple hardware and software platform interface at the most complex level and maintains security of Systems Management applications o Setting System Management standards and policies/procedural documentation and enterprise level system diagramming o Design, install, configure, administer, tune, and optimize application systems servers and related components to achieve high availability and performance of the various business applications supported o Configure all new implementations, and developing processes and procedures for ongoing management of the server environment • System troubleshooting/problem determination skills with trace/capture/analysis software patch management, release management, configuration management o Install, configure, and maintain the organization's Systems and Alert Management applications o Maintain and administer Splunk o Participate in ARC, SARC, Penetration Testing, Alerting and Monitoring, ORD, and saturation testing as required o Assist in performance testing to validate infrastructure is built and sustainable o Assess system management server cluster performance o Create business continuity solutions and assist in developing plans for disaster recovery • Provide technical leadership and responsibility for the installation and certification of all supporting software to assure a sound deployment for production implementations o Resolves alert management problems and offers technical assistance to users o Support development of technical standards and application uses o Maintain frequent interaction with internal staff and project managers to ensure effective delivery of solutions in accordance with project timelines and associated budgets o Project Management and problem management skill sets o Training/Mentoring peers and other IT&S staff • Can be asked to provide 7 day 24-hour support for all production related problems and concerns as situations warrant Mandatory: • Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement" • During your employment with Sarah Cannon you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date. Competencies Knowledge: A body of information needed to perform tasks; May be obtained through education, training or experience • In depth knowledge of supported operating systems, utilities, vendor products, applicable programming languages, diagnostic techniques, database management systems, benchmarking methodologies, applicable communications protocols, use of statistical and analytical tools for system monitoring and evaluation • In depth knowledge of technology, network, data and applications architecture • A solid understanding of compute performance metrics and tools is highly desirable, to include understanding of CPU utilization levels, CPU and disk queuing, I/O response times, and other key performance indicators and their impact on performance • System architecture and tiered application modules knowledge. Understanding of end-to-end data flows and traffic patterns. • Configuration and support of deployment technologies on AWS Skills: The proficiency to perform a certain task • Development environment software configuration and management • Demonstrated written and verbal communication skills and the ability to work collaboratively are essential • Solid understanding and experience with operating system concepts and practical implementation of those fundamentals in a large-scale production environment • Previous application development coding, debugging, testing and delivery into a production environment are highly desirable • Experience in SCRUM/Agile/KANBAN methodologies. Confluence and JIRA knowledge a plus. Abilities: An underlying, enduring trait useful for performing duties • Ability to communicate with various levels and types of end users is required • Capable of working effectively under a high pressure and demanding work environment • Capable of working effectively in a diverse, team oriented environment • Must be a self-starter and work effectively with minimal supervision • Must be customer-oriented and recognize the importance of customer service and meeting service level commitments • Must be committed to quality and timeliness of assigned deliverables and milestones Education: Bachelor's college degree required (4 yr program) Master's degree preferred (1-2 yr program) Experience: Overall, 5-7 years of experience is required w/ specific needs in the following: • 1+ years' experience with network fundamentals and performance principles, including a firm understanding of TCP/IP protocols • Must have 2+ years' experience in deploying technically complex infrastructure computing solutions across platforms and components • Proven track record of project delivery results • Hardware/Operating System: Microsoft Windows, Linux, IBM AIX • Applications/Software: Python, Java, HTML, SPLUNK, Microsoft SQL, Web Server (Tomcat, Apache, IIS, etc.), Virtualization (Hyper-V, VMWare) • Networking: Cisco LAN/WAN hardware and iOS, DHCP, DNS, LAN design, deployment, and troubleshooting Appropriate education may be substituted for partial experience. Physical & Mental Demands and Working Conditions: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to read, write and speak English. Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 25 pounds occasionally. Work is performed in an office environment and involves frequent contact with staff and the public. This job description provides a general outline of job responsibilities and requirements and is not intended to be all-inclusive. Job responsibilities and requirements may change at any given time based on organizational and departmental needs. By accepting the offer of employment for this position, colleagues assume the duties as listed in the content of this job description. All updates to job descriptions are maintained electronically for all colleagues to access at any time. Last Edited: 06/26/2017
