Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description The Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID with a focus in housekeeping will spend 40 hours each week as a supervisor in the housekeeping department and 10 hours completing contracts throughout the training property. Upon completion of the LID program, the Housekeeping LID will move into a managerial role at another Omni property. Must be able to start June 2019. Contracts are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each contract will provide resources and evaluation criteria. Responsibilities Functions of the Housekeeping LID will be to complete all contracts within 12 months: Will be responsible for meeting with Division Head and Director of Human Resources each month as well as completing a monthly feedback report for the corporate office Hotel wide contracts include working as a front desk agent, participating in a New Hire Orientation and discussing the Omni Six Pillars, and understanding guest service functions along with the roles of other departments Housekeeping contracts include demonstrating the ability to perform duties of room attendant, houseperson, laundry attendant, minibar attendant Other contracts include understanding Front Office forecasting procedures, group blocks, and ability to analyze Medallia information and follow up on guest issues Supervisory duties include but are not limited to: Housekeeping desk duties Inspecting guest rooms and checking housepersons work Checking vacancies and preparing AM/PM reports Checking VIP and Select Guest rooms (in-house and arrivals) Handling any guest complaints or special requests Projects as assigned by managers Qualifications Requirements for Leader-in-Development candidates: Associate's or Bachelor's degree in hospitality or finance Passion for the hospitality industry Previous hotel/restaurant experience Ability to work 50 hours each week Excellent verbal and written skills, as well as ability to multitask Must be a self-starter and good follow-up skills Must be willing to relocate to new property upon completion of program
Feb 16, 2019
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description The Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID with a focus in housekeeping will spend 40 hours each week as a supervisor in the housekeeping department and 10 hours completing contracts throughout the training property. Upon completion of the LID program, the Housekeeping LID will move into a managerial role at another Omni property. Must be able to start June 2019. Contracts are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each contract will provide resources and evaluation criteria. Responsibilities Functions of the Housekeeping LID will be to complete all contracts within 12 months: Will be responsible for meeting with Division Head and Director of Human Resources each month as well as completing a monthly feedback report for the corporate office Hotel wide contracts include working as a front desk agent, participating in a New Hire Orientation and discussing the Omni Six Pillars, and understanding guest service functions along with the roles of other departments Housekeeping contracts include demonstrating the ability to perform duties of room attendant, houseperson, laundry attendant, minibar attendant Other contracts include understanding Front Office forecasting procedures, group blocks, and ability to analyze Medallia information and follow up on guest issues Supervisory duties include but are not limited to: Housekeeping desk duties Inspecting guest rooms and checking housepersons work Checking vacancies and preparing AM/PM reports Checking VIP and Select Guest rooms (in-house and arrivals) Handling any guest complaints or special requests Projects as assigned by managers Qualifications Requirements for Leader-in-Development candidates: Associate's or Bachelor's degree in hospitality or finance Passion for the hospitality industry Previous hotel/restaurant experience Ability to work 50 hours each week Excellent verbal and written skills, as well as ability to multitask Must be a self-starter and good follow-up skills Must be willing to relocate to new property upon completion of program
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description The Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Food & Beverage LID with a focus in Food & Beverage will spend 40 hours each week as a supervisor in the F&B department and 10 hours completing contracts throughout the training property. Upon completion of the LID program, the Food & Beverage LID will move into a managerial role at another Omni property. Must be able to start June 2019. Contracts are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each contract will provide resources and evaluation criteria. Responsibilities Will learn and perform all aspects of Food & Beverage operations Oversees the performance of staff and takes corrective actions when necessary Scheduling of staff Maintains accurate payroll records to ensure staff is paid correctly Responds to guest requests and complaints as required Monitors product inventory and order additional products as necessary Interviewing and selection of staff Ensures that all Food & Beverage operations are performed according to Omni Hotels standards Qualifications A Bachelor's degree is required, preferably in Hospitality Management. Candidates must be available to relocate after completion of the program. Previous Food & Beverage experience is preferred. Must be willing to work 50 hours per week. Flexble availability to include nights, weekends, and holidays.
Feb 16, 2019
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description The Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Food & Beverage LID with a focus in Food & Beverage will spend 40 hours each week as a supervisor in the F&B department and 10 hours completing contracts throughout the training property. Upon completion of the LID program, the Food & Beverage LID will move into a managerial role at another Omni property. Must be able to start June 2019. Contracts are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each contract will provide resources and evaluation criteria. Responsibilities Will learn and perform all aspects of Food & Beverage operations Oversees the performance of staff and takes corrective actions when necessary Scheduling of staff Maintains accurate payroll records to ensure staff is paid correctly Responds to guest requests and complaints as required Monitors product inventory and order additional products as necessary Interviewing and selection of staff Ensures that all Food & Beverage operations are performed according to Omni Hotels standards Qualifications A Bachelor's degree is required, preferably in Hospitality Management. Candidates must be available to relocate after completion of the program. Previous Food & Beverage experience is preferred. Must be willing to work 50 hours per week. Flexble availability to include nights, weekends, and holidays.
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Ensure, through constant interactions with the Sales Department and Convention Services (CS), that all group bookings are handled and processed efficiently & accurately. Assist the Reservations Manager in managing the department in the absence of the manager. Responsibilities Accurately input group reservations into ORS/Opera PMS Input group reservations within specified time periods based on contracted arrival date. Confirm definite group bookings as received in both Opera/PMS and FDC Delphi. Clarify any discrepancies on recap & contract with Sales Managers and CS team Be knowledgeable of all hotel amenities and events. Attend pre-con meetings with CS team as required. Be the main point of contact (in the absence of CS) to deliver an excellent service and anticipate the client's needs. Audit all group resumes prior to group arrival to ensure that each department is well-educated about each group. Pre-block group rooms as needed and balance both house and group inventory to allow flow through. Monitor phone-calls and assist guests as needed Process all changes, updates and cancellations from CS via group client efficiently and accurately Manage citywide blocks from initial to final stages (uploading rooming list, securing deposit if applicable, contacting attendees & responding to emails/calls) Work closely with CS team in retrieving and uploading rooming lists based on cut-off dates. Communicate with necessary departments regarding specific group requests and important group information Create GLP (Group Landing Page) upon building group block in Opera/PMS Run weekly cutoff meeting and update group blocks as needed after each meeting. Assist Reservations Manager & Reservations Controller with daily reservation tasks as needed including but not limited to monitoring the PK Res/Fax inboxes and assisting guest calls Qualifications Candidates must have previous hotel experience in a Reservations, Front Office, Sales & Marketing or Finance environment. Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills. Excellent verbal and written communication skills, service skills and computer proficiency are required. Knowledge of four-diamond / four-star customer service standards Experience with Delphi, Opera ORS, and Opera PMS (preferred) Proficient computer skills on Microsoft Office, Excel, and Word Excellent and professional communication skills Highly detailed, and able to multi-task and maintain excellent organizational skills - while working in a fast pace environment.
Feb 12, 2019
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Ensure, through constant interactions with the Sales Department and Convention Services (CS), that all group bookings are handled and processed efficiently & accurately. Assist the Reservations Manager in managing the department in the absence of the manager. Responsibilities Accurately input group reservations into ORS/Opera PMS Input group reservations within specified time periods based on contracted arrival date. Confirm definite group bookings as received in both Opera/PMS and FDC Delphi. Clarify any discrepancies on recap & contract with Sales Managers and CS team Be knowledgeable of all hotel amenities and events. Attend pre-con meetings with CS team as required. Be the main point of contact (in the absence of CS) to deliver an excellent service and anticipate the client's needs. Audit all group resumes prior to group arrival to ensure that each department is well-educated about each group. Pre-block group rooms as needed and balance both house and group inventory to allow flow through. Monitor phone-calls and assist guests as needed Process all changes, updates and cancellations from CS via group client efficiently and accurately Manage citywide blocks from initial to final stages (uploading rooming list, securing deposit if applicable, contacting attendees & responding to emails/calls) Work closely with CS team in retrieving and uploading rooming lists based on cut-off dates. Communicate with necessary departments regarding specific group requests and important group information Create GLP (Group Landing Page) upon building group block in Opera/PMS Run weekly cutoff meeting and update group blocks as needed after each meeting. Assist Reservations Manager & Reservations Controller with daily reservation tasks as needed including but not limited to monitoring the PK Res/Fax inboxes and assisting guest calls Qualifications Candidates must have previous hotel experience in a Reservations, Front Office, Sales & Marketing or Finance environment. Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills. Excellent verbal and written communication skills, service skills and computer proficiency are required. Knowledge of four-diamond / four-star customer service standards Experience with Delphi, Opera ORS, and Opera PMS (preferred) Proficient computer skills on Microsoft Office, Excel, and Word Excellent and professional communication skills Highly detailed, and able to multi-task and maintain excellent organizational skills - while working in a fast pace environment.
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Clean and maintain all public and associate areas, in accordance with Omni Standards. Responsibilities Cleans guest and associates service elevators. Cleans and services executive offices. Cleans the cafeteria and all associates corridors. Cleans and services all public restrooms and associate locker rooms (men and ladies). Cleans and services all lobby areas. Checks status of and picks up rooms when necessary Cleans outside entrances, associate entrance and main entrance to hotel. Performs deep cleaning projects assigned by the supervisors/ADoH/DoH Complete guest request. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Associate is aware of Omni Hotel's policy and procedures. Associate has knowledge of chemicals used for cleaning purposed. Proper Protective Equipment required. Working knowledge of applicable sanitation standards Displays a positive, upbeat and professional demeanor with all guests and associates Completion of all assigned duties as directed by the AdoH/DoH Maintain property to Omni standards as outlined in Rooms Operation Manual Responds quickly and urgently to all guest requests Participates and embraces guest service skill requirements and the 6 pillars of Omni Culture: Power of One, Mirror Image, Trilogy, OST, OSC, Moments of Service Qualifications • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to stand and exert well-paced mobility for up to 4 hours in length. • Must be able to lift up to 75 lbs. on a regular and continuing basis. • Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. • Must be able to exert well-paced ability in limited space. • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. • Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Requires manual dexterity to use and operate all necessary equipment.
Feb 12, 2019
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Clean and maintain all public and associate areas, in accordance with Omni Standards. Responsibilities Cleans guest and associates service elevators. Cleans and services executive offices. Cleans the cafeteria and all associates corridors. Cleans and services all public restrooms and associate locker rooms (men and ladies). Cleans and services all lobby areas. Checks status of and picks up rooms when necessary Cleans outside entrances, associate entrance and main entrance to hotel. Performs deep cleaning projects assigned by the supervisors/ADoH/DoH Complete guest request. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Associate is aware of Omni Hotel's policy and procedures. Associate has knowledge of chemicals used for cleaning purposed. Proper Protective Equipment required. Working knowledge of applicable sanitation standards Displays a positive, upbeat and professional demeanor with all guests and associates Completion of all assigned duties as directed by the AdoH/DoH Maintain property to Omni standards as outlined in Rooms Operation Manual Responds quickly and urgently to all guest requests Participates and embraces guest service skill requirements and the 6 pillars of Omni Culture: Power of One, Mirror Image, Trilogy, OST, OSC, Moments of Service Qualifications • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to stand and exert well-paced mobility for up to 4 hours in length. • Must be able to lift up to 75 lbs. on a regular and continuing basis. • Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. • Must be able to exert well-paced ability in limited space. • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. • Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Requires manual dexterity to use and operate all necessary equipment.
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Jan 03, 2019
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To provide efficient friendly customer service at all times and to maintain a clean, professional top quality bar. This poistion must be able to work on an On Call basis. Responsibilities Properly set-up and maintain a clean efficient service area of the bar throughout the shift Perform our guest services by using the Moments of Service guidelines Responsible for ringing orders into Micros, and delivering orders to the table Continually check back with guests Keep all supplies stocked Clean, clear and reset service areas Protect the hotel from liability with regard to over serving guests Complete all duties as assigned by manager Assist bartender when needed Ensure tables are set up properly Aid guests in locating other areas of the hotel (walk them to destination if possible) Attend all designated staff meetings and training sessions Familiarity with food and drink menus Adhere to cash handling standards Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications Knowledge of Micros Must be able to work Monday-Friday 1pm-5pm TIPS certification is required Candidates must be able to speak fluent English Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Nov 14, 2018
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To provide efficient friendly customer service at all times and to maintain a clean, professional top quality bar. This poistion must be able to work on an On Call basis. Responsibilities Properly set-up and maintain a clean efficient service area of the bar throughout the shift Perform our guest services by using the Moments of Service guidelines Responsible for ringing orders into Micros, and delivering orders to the table Continually check back with guests Keep all supplies stocked Clean, clear and reset service areas Protect the hotel from liability with regard to over serving guests Complete all duties as assigned by manager Assist bartender when needed Ensure tables are set up properly Aid guests in locating other areas of the hotel (walk them to destination if possible) Attend all designated staff meetings and training sessions Familiarity with food and drink menus Adhere to cash handling standards Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications Knowledge of Micros Must be able to work Monday-Friday 1pm-5pm TIPS certification is required Candidates must be able to speak fluent English Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced, as well as act as Manager On Duty for the overnight shift. Responsibilities Preparation of daily reports and distribution as directed. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Conduct back up procedures for Epitome and drop tape nightly. Handling Express checkouts ensuring their completion. Completion of third shift Night Audit checklist Balancing of daily postings and revenue. Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails. Understanding of all front office standards and assist in solving deficiencies. Documenting errors made by cash handling auditors. Prepare In-house allowance and adjustment spreadsheets each day. Prepare and send out the DAR to appropriate team members. Balancing of daily posting and revenue, and resolution of inaccuracies. Ensuring nightly transmission of credit cards through IPU and Epitome. To be thoroughly acquainted with all check-in and check-out procedures and policies. To be a main liaison between guest and the hotel. To appropriately protect confidential guest information and guest room key access according to front office SOP's. To be thoroughly acquainted with PBX Operator duties. Be familiar with emergency procedures and Alarm System in the PBX department. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard. Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel) Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program) To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage) To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing) To be familiar with local attractions and businesses (to include Charlotte Athletic Club, Museums, Restaurants, BOA Plaza, Epicenter, Malls) Aid guests in locating other areas of the hotel (walk them to destination if possible) Familiarity with parking validation procedures and Good Night's Rest Policy Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. Deliver personalized, memorable guest experiences by utilizing the Power of One. Qualifications Excellent customer service and problem solving skills Must have strong communication, computer and organizational skills Maintain a professional business appearance, attitude, and performance Prior guest service experience required, preferably hotel front office experience Must be able to work overnights, including weekends and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
Nov 06, 2018
Location Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced, as well as act as Manager On Duty for the overnight shift. Responsibilities Preparation of daily reports and distribution as directed. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Conduct back up procedures for Epitome and drop tape nightly. Handling Express checkouts ensuring their completion. Completion of third shift Night Audit checklist Balancing of daily postings and revenue. Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails. Understanding of all front office standards and assist in solving deficiencies. Documenting errors made by cash handling auditors. Prepare In-house allowance and adjustment spreadsheets each day. Prepare and send out the DAR to appropriate team members. Balancing of daily posting and revenue, and resolution of inaccuracies. Ensuring nightly transmission of credit cards through IPU and Epitome. To be thoroughly acquainted with all check-in and check-out procedures and policies. To be a main liaison between guest and the hotel. To appropriately protect confidential guest information and guest room key access according to front office SOP's. To be thoroughly acquainted with PBX Operator duties. Be familiar with emergency procedures and Alarm System in the PBX department. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard. Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel) Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program) To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage) To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing) To be familiar with local attractions and businesses (to include Charlotte Athletic Club, Museums, Restaurants, BOA Plaza, Epicenter, Malls) Aid guests in locating other areas of the hotel (walk them to destination if possible) Familiarity with parking validation procedures and Good Night's Rest Policy Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. Deliver personalized, memorable guest experiences by utilizing the Power of One. Qualifications Excellent customer service and problem solving skills Must have strong communication, computer and organizational skills Maintain a professional business appearance, attitude, and performance Prior guest service experience required, preferably hotel front office experience Must be able to work overnights, including weekends and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
Job Code: 9876-18PK Full-time PatientKeeper, Inc. is a dynamic company at the nexus of information technology and healthcare. For 20 years, PatientKeeper software has enabled physicians to work more effectively; now, as part of HCA, the largest healthcare provider organization in the U.S., we have even greater aspirations. PatientKeeper plans to put advanced computing technologies to work for physicians and their patients by leveraging machine learning and big data. Come find out why our dedication to innovation is surpassed only by our commitment to our employees and customers. Overview The ideal candidate will have an established background supporting Windows end users on laptops and desktop computers running a wide range of applications. Support will be for 175 full-time onsite staff, several home office employees, and one satellite facility. The position will be part of an IT organization that supports cutting edge technology including EMC, Oracle, VMWare, SQL Server, Microsoft, and Atlassian software and hardware products. Core Responsibilities Manage help desk ticketing queue Resolve first-tier support issues; route second and third-tier support issues to appropriate IT support staff Install, configure and maintain Windows laptops and desktops Troubleshoot and repair computer hardware and peripherals Install, configure, debug and resolve remote access (Juniper VPN) connectivity to the corporate office and production facilities Inventory management control User administration for phone system and Windows domain Manage enterprise antivirus deployment Minimum Qualifications Bachelors degree or relevant work experience Interpersonal and customer service 1 to 3 years end-user support experience Laptop, desktop, and workstation break fix experience (HP, Lenovo, other) Solid understanding and troubleshooting skills with Microsoft products Experience with windows XP, Vista, Server Networking essentials (TCP/IP) Desired Skills: Experience supporting Microsoft Office applications VPN client troubleshooting Microsoft Domain administration â€" account and server management Mac OSX and/or Linux experience a plus For more information about us, visit https://patientkeepercareers.com/careers/search.dot?facilityId=all Last Edited: 03/07/2018
Apr 25, 2018
Job Code: 9876-18PK Full-time PatientKeeper, Inc. is a dynamic company at the nexus of information technology and healthcare. For 20 years, PatientKeeper software has enabled physicians to work more effectively; now, as part of HCA, the largest healthcare provider organization in the U.S., we have even greater aspirations. PatientKeeper plans to put advanced computing technologies to work for physicians and their patients by leveraging machine learning and big data. Come find out why our dedication to innovation is surpassed only by our commitment to our employees and customers. Overview The ideal candidate will have an established background supporting Windows end users on laptops and desktop computers running a wide range of applications. Support will be for 175 full-time onsite staff, several home office employees, and one satellite facility. The position will be part of an IT organization that supports cutting edge technology including EMC, Oracle, VMWare, SQL Server, Microsoft, and Atlassian software and hardware products. Core Responsibilities Manage help desk ticketing queue Resolve first-tier support issues; route second and third-tier support issues to appropriate IT support staff Install, configure and maintain Windows laptops and desktops Troubleshoot and repair computer hardware and peripherals Install, configure, debug and resolve remote access (Juniper VPN) connectivity to the corporate office and production facilities Inventory management control User administration for phone system and Windows domain Manage enterprise antivirus deployment Minimum Qualifications Bachelors degree or relevant work experience Interpersonal and customer service 1 to 3 years end-user support experience Laptop, desktop, and workstation break fix experience (HP, Lenovo, other) Solid understanding and troubleshooting skills with Microsoft products Experience with windows XP, Vista, Server Networking essentials (TCP/IP) Desired Skills: Experience supporting Microsoft Office applications VPN client troubleshooting Microsoft Domain administration â€" account and server management Mac OSX and/or Linux experience a plus For more information about us, visit https://patientkeepercareers.com/careers/search.dot?facilityId=all Last Edited: 03/07/2018
Job Code: 26839-12368 Full-time For us, at Mobile Heartbeat⢠improving the way clinical professionals communicate and collaborate is a calling. We’re seeking talented, creative professionals who feel the same way. Here you’ll be part of a team that’s passionate about building great solutions that empower our customers to do great things. You’ll work in an environment that’s energized by new ideas and fresh thinking. And we have fun doing it. Overview: The Application Support Engineer is a key role within Mobile Heartbeat as the company continues to grow and the support department expands. This role reports to the V.P., Technology. The Mobile Heartbeat Support department is responsible for ensuring the ongoing happiness of our customers and ensuring that all experiences with our support organization are positive and exceed our customer expectations. Expectations: The Support Specialist will be expected to: Rapidly learn the product and resolve customer issues Ensure that customer issues are responded to promptly and effectively Review and prioritize customer issues Contribute to the investigation of customer issues Make major contributions to the documentation of customer environments, support issues, resolutions, and best practices Take initiative to respond to critical issues immediately Ma nage priorities and allocate time appropriately Required skills: Bachelor’s degree (CS, EE, IT preferred) or relevant work experience Minimum of 1-3 years of experience in a similar role Ability to communicate clearly and effectively Enthusiasm for learning new technologies Willingness to work flexible hours to match customer needs, including participating in a rotating on-call schedule Work normal business hours at our office in Waltham, MA Beneficial Skills: Computer science or software engineering background Familiarity with SQL Server Query Language Experience with Technical Writing Last Edited: 04/23/2018
Apr 25, 2018
Job Code: 26839-12368 Full-time For us, at Mobile Heartbeat⢠improving the way clinical professionals communicate and collaborate is a calling. We’re seeking talented, creative professionals who feel the same way. Here you’ll be part of a team that’s passionate about building great solutions that empower our customers to do great things. You’ll work in an environment that’s energized by new ideas and fresh thinking. And we have fun doing it. Overview: The Application Support Engineer is a key role within Mobile Heartbeat as the company continues to grow and the support department expands. This role reports to the V.P., Technology. The Mobile Heartbeat Support department is responsible for ensuring the ongoing happiness of our customers and ensuring that all experiences with our support organization are positive and exceed our customer expectations. Expectations: The Support Specialist will be expected to: Rapidly learn the product and resolve customer issues Ensure that customer issues are responded to promptly and effectively Review and prioritize customer issues Contribute to the investigation of customer issues Make major contributions to the documentation of customer environments, support issues, resolutions, and best practices Take initiative to respond to critical issues immediately Ma nage priorities and allocate time appropriately Required skills: Bachelor’s degree (CS, EE, IT preferred) or relevant work experience Minimum of 1-3 years of experience in a similar role Ability to communicate clearly and effectively Enthusiasm for learning new technologies Willingness to work flexible hours to match customer needs, including participating in a rotating on-call schedule Work normal business hours at our office in Waltham, MA Beneficial Skills: Computer science or software engineering background Familiarity with SQL Server Query Language Experience with Technical Writing Last Edited: 04/23/2018
