Overview Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description Directs all areas of Human Resource administration including; employment, salary administration, associate services, associate benefits, management of development/training. Provides advice and counsel on all laws affecting the operations in regards to associates. Cultural Driver of Hotel, 'customer focused,' and engaged Associate environment through development and training of managers.Act as cultural driver by holding every individual employed by the Omni Chicago Hotel Downtown to established standards. Zealous support of initiatives established to move/maintain the hotel to the Four Star level. Consistently positive communication focused on problem solving (not lamenting) the areas for opportunity. Provide a source of energy and power to merge with other cultural drivers in hotel to make a difference and improve the operations of the hotel in support of the Omni Trilogy: Associate, Owner and Guest. Responsibilities Zealous hotel expert on the Omni Standards and Local Standard Operating Procedures and holds Executive Committee Members, Managers and Associates strictly to these. Administers the Management salary administration policies and programs as directed by Omni Corporate. Stays abreast of all Federal and State laws and keeps management advised of changes, which affect associate and operations and ensuring compliance. Provides counsel and assistance to all management personnel in Associate Leadership and Associate Management principles Proactively recognizes customer needs and address them to ensure smooth successful operation of hotel. Directs all recruiting and employment activities for management and hourly positions with the time periods established. Conducts local wage surveys annually. Monitors merit increases. Zealous driver of Associate Opinion Survey rollout. Conducts annual associate opinion survey in conjunction with corporate personnel. Ensures accuracy of all associate benefits for enrollments such as, insurance programs, vacation, sick accruals, salary, etc. Recommends, guides and holds accountable Executive Committee Members and Managers through all associate activities. Associate birthday cards, Associate anniversary cards, Associate Holiday cards Flowers or gifts to associates or families for medical, deaths, births, etc. Manage associate injuries from point of injury through return to full duty and case closed. Minimize lost time and worker's compensation claims. Cultural Driver of Omni Programs: Timely Performance evaluations for hourly and non-exempt associates Career planning for management personnel with General Manager New Hire Process: Pre-employment screening, interviewing, testing, and selection Employment Paperwork Ensure departmental ownership and departmental Skills Certification Ensure 90 Day evaluation and wage increase Skills and Knowledge Training and monthly measurement Omni Service Champion Program and monthly measurement Consistent Coffee Klatch programs Daily Power of One The effectiveness of the Personnel function is dependent on ability to listen to both the spoken and unspoken of associates in all departments and guide General Manager, Executive Committee and managers in motivational and communication techniques. Qualifications 2-4 years experience as a Human Resources Director in a Hotel preferred Ability to be flexible with work schedules Familiarity with administering associate relations, benefits, recruiting strategies, and training and development Bachelors degree preferred Abililty to communicate effectively and oversee not only the Human Resources team, but to serve as a guide and mentor to all associates and managers. Demonstrate and abide by the Omni Culture daily. Develop HR team for promotioon into the Omni field.
Jun 16, 2019
Overview Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description Directs all areas of Human Resource administration including; employment, salary administration, associate services, associate benefits, management of development/training. Provides advice and counsel on all laws affecting the operations in regards to associates. Cultural Driver of Hotel, 'customer focused,' and engaged Associate environment through development and training of managers.Act as cultural driver by holding every individual employed by the Omni Chicago Hotel Downtown to established standards. Zealous support of initiatives established to move/maintain the hotel to the Four Star level. Consistently positive communication focused on problem solving (not lamenting) the areas for opportunity. Provide a source of energy and power to merge with other cultural drivers in hotel to make a difference and improve the operations of the hotel in support of the Omni Trilogy: Associate, Owner and Guest. Responsibilities Zealous hotel expert on the Omni Standards and Local Standard Operating Procedures and holds Executive Committee Members, Managers and Associates strictly to these. Administers the Management salary administration policies and programs as directed by Omni Corporate. Stays abreast of all Federal and State laws and keeps management advised of changes, which affect associate and operations and ensuring compliance. Provides counsel and assistance to all management personnel in Associate Leadership and Associate Management principles Proactively recognizes customer needs and address them to ensure smooth successful operation of hotel. Directs all recruiting and employment activities for management and hourly positions with the time periods established. Conducts local wage surveys annually. Monitors merit increases. Zealous driver of Associate Opinion Survey rollout. Conducts annual associate opinion survey in conjunction with corporate personnel. Ensures accuracy of all associate benefits for enrollments such as, insurance programs, vacation, sick accruals, salary, etc. Recommends, guides and holds accountable Executive Committee Members and Managers through all associate activities. Associate birthday cards, Associate anniversary cards, Associate Holiday cards Flowers or gifts to associates or families for medical, deaths, births, etc. Manage associate injuries from point of injury through return to full duty and case closed. Minimize lost time and worker's compensation claims. Cultural Driver of Omni Programs: Timely Performance evaluations for hourly and non-exempt associates Career planning for management personnel with General Manager New Hire Process: Pre-employment screening, interviewing, testing, and selection Employment Paperwork Ensure departmental ownership and departmental Skills Certification Ensure 90 Day evaluation and wage increase Skills and Knowledge Training and monthly measurement Omni Service Champion Program and monthly measurement Consistent Coffee Klatch programs Daily Power of One The effectiveness of the Personnel function is dependent on ability to listen to both the spoken and unspoken of associates in all departments and guide General Manager, Executive Committee and managers in motivational and communication techniques. Qualifications 2-4 years experience as a Human Resources Director in a Hotel preferred Ability to be flexible with work schedules Familiarity with administering associate relations, benefits, recruiting strategies, and training and development Bachelors degree preferred Abililty to communicate effectively and oversee not only the Human Resources team, but to serve as a guide and mentor to all associates and managers. Demonstrate and abide by the Omni Culture daily. Develop HR team for promotioon into the Omni field.
Location Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description To service and maintain the cleanliness of all publoic areas including pool areas, fitness center, restrooms, etc in impeccable condition in accordance with Omni Service Standards. Responsibilities To ensure that the public areas are serviced throughout the day. To service all public restrooms in lobby, lower lobby, and pool areas. Vacuum, mop and dispose of trash in public areas. Restock pool towels. Assist delivering guest requests. Polish fixtures and vacuum elevators To service lobby and lower lobby pre-function space. Ensure main guest entrance is neat and clean at all times. Ensure all ash urns throughout property are neat and clean at all times. Ensure water fountain and phone stations are maintained neat and clean at all times. To ensure that hotel, guest and associates are maintained in a safe and secure environment. Complete any special projects that might be assigned. Report any maintenance issues or any concerns. Qualifications Able to maintain a 4- diamond level of service. Able to work with Management on special projects. Able to work in a fast paced environment. Maintain a professional business appearance, attitude, and performance Must be able to work a variety of shifts, including weekends and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion. End of Job Description #IND123
Jun 16, 2019
Location Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description To service and maintain the cleanliness of all publoic areas including pool areas, fitness center, restrooms, etc in impeccable condition in accordance with Omni Service Standards. Responsibilities To ensure that the public areas are serviced throughout the day. To service all public restrooms in lobby, lower lobby, and pool areas. Vacuum, mop and dispose of trash in public areas. Restock pool towels. Assist delivering guest requests. Polish fixtures and vacuum elevators To service lobby and lower lobby pre-function space. Ensure main guest entrance is neat and clean at all times. Ensure all ash urns throughout property are neat and clean at all times. Ensure water fountain and phone stations are maintained neat and clean at all times. To ensure that hotel, guest and associates are maintained in a safe and secure environment. Complete any special projects that might be assigned. Report any maintenance issues or any concerns. Qualifications Able to maintain a 4- diamond level of service. Able to work with Management on special projects. Able to work in a fast paced environment. Maintain a professional business appearance, attitude, and performance Must be able to work a variety of shifts, including weekends and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion. End of Job Description #IND123
Location Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description The Ideal Services Agent is responsible for providing quick, efficient telephone answering to both incoming off-property calls and in-house guests and associates; Ideal Services agents also are responsible for maintaining and organizing effective communication between departments. Responsibilities Answering telephones promptly and professionally with established greeting; personalizing guests' stays when possible; having a smile in one's voice Assisting with questions on reservations; knowledge of ongoing packages and promotions Prompt delivery of and set-up of requested wake-up calls Passing along of information to associates and guests Assisting with transferring calls, accessing voicemails and messages, giving directions Entering requests in Synergy system; following up on maintenance requests to ensure completion Leading emergency and evacuation situations Respond to any reasonable task as assigned by supervisor or manager Assist other departments as needed Attend monthly departmental meetings Ability to sit for extended periods of time; handle many calls/inquiries on a variety of topics related to the resort Qualifications High School graduate or equivalent Previous experience in a service industry, preferably in the hospitality industry Excellent oral and communication skills Computer proficiency Pleasant telephone demeanor
Jun 16, 2019
Location Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description The Ideal Services Agent is responsible for providing quick, efficient telephone answering to both incoming off-property calls and in-house guests and associates; Ideal Services agents also are responsible for maintaining and organizing effective communication between departments. Responsibilities Answering telephones promptly and professionally with established greeting; personalizing guests' stays when possible; having a smile in one's voice Assisting with questions on reservations; knowledge of ongoing packages and promotions Prompt delivery of and set-up of requested wake-up calls Passing along of information to associates and guests Assisting with transferring calls, accessing voicemails and messages, giving directions Entering requests in Synergy system; following up on maintenance requests to ensure completion Leading emergency and evacuation situations Respond to any reasonable task as assigned by supervisor or manager Assist other departments as needed Attend monthly departmental meetings Ability to sit for extended periods of time; handle many calls/inquiries on a variety of topics related to the resort Qualifications High School graduate or equivalent Previous experience in a service industry, preferably in the hospitality industry Excellent oral and communication skills Computer proficiency Pleasant telephone demeanor
Our Shift Managers are known as Shift Leaders, or SLs. A Shift Leader is responsible for running excellent shifts and assisting the Team Leader /GM and Co-Leader in running an Arby's® restaurant. In order to insure that guests receive QF3, Quality Food, Fast and Friendly. The Shift Leader must be able to guide Team Members, insure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. A Shift Leader must be able to stand for up to 8 hours and lift 25 to 40 pounds. The position requires pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Leader must be able to communicate through verbal and written means with employees, supervisors, guests, and vendors. The Shift Leader must also be able to reconcile cash, complete manual and computer-based paperwork and forms, and monitor and maintain quality, service, cleanliness, and safety standards.
Oct 05, 2018
Our Shift Managers are known as Shift Leaders, or SLs. A Shift Leader is responsible for running excellent shifts and assisting the Team Leader /GM and Co-Leader in running an Arby's® restaurant. In order to insure that guests receive QF3, Quality Food, Fast and Friendly. The Shift Leader must be able to guide Team Members, insure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. A Shift Leader must be able to stand for up to 8 hours and lift 25 to 40 pounds. The position requires pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Leader must be able to communicate through verbal and written means with employees, supervisors, guests, and vendors. The Shift Leader must also be able to reconcile cash, complete manual and computer-based paperwork and forms, and monitor and maintain quality, service, cleanliness, and safety standards.
Team Members at Arby's® are responsible for providing our guests with QF3: Quality Food, Fast and Friendly. Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
Oct 05, 2018
Team Members at Arby's® are responsible for providing our guests with QF3: Quality Food, Fast and Friendly. Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
