Location Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description This position is responsible for maintaining a high standard of cleanliness in each guest room. Guest Room Attendants refresh rooms for guests who are continuing their stay, as well as, thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in. This position will also will provide turndown services of guest rooms, occasional full servicing of guest rooms and complete any additional duties as assigned by the PM Supervisor/Manager in accordance with Omni standards. Responsibilities Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming, and dusting Restock and replace used items within guest rooms Communicate clean status of each room upon completion Remove room service trays and tables from guest rooms Stock supply cart and ensure that it is neat and well organized at all times Check all equipment prior to and after use to ensure that it is in good working order Respond to all hotel guests efficiently and in an appropriately friendly manner Qualifications Strong attention to detail Strong customer service skills Ability and willingness to stand for 8 hours at a time Ability and willingness bend, stretch, reach, and push up to 20 lbs. Ability and willingness to work a varied schedule which includes working on weekends and holidays Previous experience in housekeeping is strongly preferred Provide water and ice to guests. Offer guests towels, pillows and other services/amenities. Change linens, turn-down bed. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Apr 23, 2019
Location Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description This position is responsible for maintaining a high standard of cleanliness in each guest room. Guest Room Attendants refresh rooms for guests who are continuing their stay, as well as, thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in. This position will also will provide turndown services of guest rooms, occasional full servicing of guest rooms and complete any additional duties as assigned by the PM Supervisor/Manager in accordance with Omni standards. Responsibilities Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming, and dusting Restock and replace used items within guest rooms Communicate clean status of each room upon completion Remove room service trays and tables from guest rooms Stock supply cart and ensure that it is neat and well organized at all times Check all equipment prior to and after use to ensure that it is in good working order Respond to all hotel guests efficiently and in an appropriately friendly manner Qualifications Strong attention to detail Strong customer service skills Ability and willingness to stand for 8 hours at a time Ability and willingness bend, stretch, reach, and push up to 20 lbs. Ability and willingness to work a varied schedule which includes working on weekends and holidays Previous experience in housekeeping is strongly preferred Provide water and ice to guests. Offer guests towels, pillows and other services/amenities. Change linens, turn-down bed. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Overview Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description To fully develop the other Group Market Segment both with the emphasis on Group production especially for short-term and higher rated, less price sensitive business within a specified geographic territory concentrating on the solicitation of new profitable business. To merchandise as skillfully as possible the guest rooms and function space to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience. To achieve monthly room night goals, develop and implement sales action plans, maintain positive interdepartmental communications and to complete special projects as assigned by the Director of Marketing and Director of Sales. Responsibilities Achieve monthly room night booking goals, handling group blocks from 11-40 rooms on peak nights. Follow Booking Guidelines. Participate in sales trip targeting specific areas and group within market. Solicit accounts within assigned market segment utilizing Delphi. Prospect and develop new accounts in line with the hotel's stated Mission Statement. Maintain aggressive weekly telephone, site inspection and personal call goals and outside sales. Use all prospect sources as identified in the Sales Action Plan. Follow up promptly on leads generated by the GSO, other Omni Hotels & Resorts, and other lead sources. Active involvement in industry associations and trade shows. Achieve budgeted room nights, rate and revenues. Participates in development of direct mail and all promotions related to the Corporate or SMERF market segment needs. Maintain positive attitude and welcome change. Qualifications Ability to work in a fast paced environment Ability to communicate effectively to perspective and existing clients Minimal 1 year of sales experience in a management or coordinator role End of Job Description #IND123
Apr 23, 2019
Overview Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description To fully develop the other Group Market Segment both with the emphasis on Group production especially for short-term and higher rated, less price sensitive business within a specified geographic territory concentrating on the solicitation of new profitable business. To merchandise as skillfully as possible the guest rooms and function space to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience. To achieve monthly room night goals, develop and implement sales action plans, maintain positive interdepartmental communications and to complete special projects as assigned by the Director of Marketing and Director of Sales. Responsibilities Achieve monthly room night booking goals, handling group blocks from 11-40 rooms on peak nights. Follow Booking Guidelines. Participate in sales trip targeting specific areas and group within market. Solicit accounts within assigned market segment utilizing Delphi. Prospect and develop new accounts in line with the hotel's stated Mission Statement. Maintain aggressive weekly telephone, site inspection and personal call goals and outside sales. Use all prospect sources as identified in the Sales Action Plan. Follow up promptly on leads generated by the GSO, other Omni Hotels & Resorts, and other lead sources. Active involvement in industry associations and trade shows. Achieve budgeted room nights, rate and revenues. Participates in development of direct mail and all promotions related to the Corporate or SMERF market segment needs. Maintain positive attitude and welcome change. Qualifications Ability to work in a fast paced environment Ability to communicate effectively to perspective and existing clients Minimal 1 year of sales experience in a management or coordinator role End of Job Description #IND123
Overview Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description The Executive Sous Chef has an overall responsibility for the efficient and effective running of the kitchen and food production outlets, ensuring operating costs are minimized. Responsibilities Collaborating with the executive chef to create menu options and daily specials based on expertise with specific cuisines. Assist Executive Chef with personnel functions as directed, e.g. interviewing, training, performance evaluations, resolving probems, providing open communication and recommending discipline and/or termination when appropriate. Manage the daily production, preparation and presentation of all food for the hotel's restaurant, banquets and room service to ensure a quality, consistent product is produced which conforms to Omni standards. Schedule and manage the maintenance and sanitation of the kitchen, equipment and related areas to ensure a healthy, safe work enviroment which meets or exceeds federal, state, corporate and franchiese standards and regulations. Monitor, analyze and control all labor and food costs; prepare the appropriate reports, charts and schedules to ensure budgets are met or exceeded while quality is maintained or improved. Promote accident prevention programs to minimize accidents and related expenses. Assist the Executive Chef in the creation, costing and implementation of seasonal and special menus. Communicate both verbally and writing to provide clear direction to the staff Assume the responsibilities of the Executive Chef in his/ her absence Comply with attendance rules and be available to work on a regular basis Perform any other job-related duties as assigned. Qualifications Requires a supervisory and culinary skills The ability to display a good team spirit and organization skills for an efficient flow of production Associates degree or higher preferred in Culinary Arts. Previous fine dining Banquet experience (in a culinary management capacity, strongly preferred) Knowledge of Microsoft Word, Excel, Delphi or similar programs, Excellent organizational skills Clear, positive, energetic communication skills, both verbal and written Minimum 5 years at an Executive Sous Chef or Sous Chef level management position of a 4 star establishment or higher. Serve Safe certified food manager
Apr 23, 2019
Overview Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description The Executive Sous Chef has an overall responsibility for the efficient and effective running of the kitchen and food production outlets, ensuring operating costs are minimized. Responsibilities Collaborating with the executive chef to create menu options and daily specials based on expertise with specific cuisines. Assist Executive Chef with personnel functions as directed, e.g. interviewing, training, performance evaluations, resolving probems, providing open communication and recommending discipline and/or termination when appropriate. Manage the daily production, preparation and presentation of all food for the hotel's restaurant, banquets and room service to ensure a quality, consistent product is produced which conforms to Omni standards. Schedule and manage the maintenance and sanitation of the kitchen, equipment and related areas to ensure a healthy, safe work enviroment which meets or exceeds federal, state, corporate and franchiese standards and regulations. Monitor, analyze and control all labor and food costs; prepare the appropriate reports, charts and schedules to ensure budgets are met or exceeded while quality is maintained or improved. Promote accident prevention programs to minimize accidents and related expenses. Assist the Executive Chef in the creation, costing and implementation of seasonal and special menus. Communicate both verbally and writing to provide clear direction to the staff Assume the responsibilities of the Executive Chef in his/ her absence Comply with attendance rules and be available to work on a regular basis Perform any other job-related duties as assigned. Qualifications Requires a supervisory and culinary skills The ability to display a good team spirit and organization skills for an efficient flow of production Associates degree or higher preferred in Culinary Arts. Previous fine dining Banquet experience (in a culinary management capacity, strongly preferred) Knowledge of Microsoft Word, Excel, Delphi or similar programs, Excellent organizational skills Clear, positive, energetic communication skills, both verbal and written Minimum 5 years at an Executive Sous Chef or Sous Chef level management position of a 4 star establishment or higher. Serve Safe certified food manager
Overview Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description This position is responsible for ensuring proper training and supervision of all personnel. The Assistant Outlet Manager is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Responsibilities • Responsible for assigned shift, assisting in overall management. • Supervise and coordinate assigned shift. • Assist in overall supervision of the department as outlined in manager's job description. • Complete environmental checklist for dining room. • Spot check liquor pars. • Order daily supplies. • Hold pre-meal meetings. • Follow up on established training steps. • Handle guest comments and complaints and ensure guest satisfaction. • Stay on the floor during peak hours. • Communicate with guests and receive feedback. • Observe, teach and correct staff's service. • Monitor each guest experience. • Examine food preparation and beverage presentation. • Maintain condition of dining room, lobby lounge, morsels, mini bar and room service. • Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly. • Participate in interviewing new employees as needed. • Prepare maintenance request and follow-up. • Monitor food and liquor requisitions and food waste. • Check bar controls, shot glass use, red lining, and bottles totally empty daily. • Must be familiar with and adhere to all liquor liability laws. • Must know emergency procedures and work to prevent accidents. Qualifications • 2 years of experience in Food and Beverage Supervision or Management role preferred. • Must have the ability to manage deadlines. • Understanding of Food and Beverage financials including cost and par controls is preferred. • General knowledge of Microsoft Word, Excel, and PowerPoint. • Must have a strong attention to detail as well as strong customer service skills. • Must be Food Handler and TIPS certified. • Must be able to work a flexible schedule including weekends and holidays
Apr 23, 2019
Overview Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description This position is responsible for ensuring proper training and supervision of all personnel. The Assistant Outlet Manager is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Responsibilities • Responsible for assigned shift, assisting in overall management. • Supervise and coordinate assigned shift. • Assist in overall supervision of the department as outlined in manager's job description. • Complete environmental checklist for dining room. • Spot check liquor pars. • Order daily supplies. • Hold pre-meal meetings. • Follow up on established training steps. • Handle guest comments and complaints and ensure guest satisfaction. • Stay on the floor during peak hours. • Communicate with guests and receive feedback. • Observe, teach and correct staff's service. • Monitor each guest experience. • Examine food preparation and beverage presentation. • Maintain condition of dining room, lobby lounge, morsels, mini bar and room service. • Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly. • Participate in interviewing new employees as needed. • Prepare maintenance request and follow-up. • Monitor food and liquor requisitions and food waste. • Check bar controls, shot glass use, red lining, and bottles totally empty daily. • Must be familiar with and adhere to all liquor liability laws. • Must know emergency procedures and work to prevent accidents. Qualifications • 2 years of experience in Food and Beverage Supervision or Management role preferred. • Must have the ability to manage deadlines. • Understanding of Food and Beverage financials including cost and par controls is preferred. • General knowledge of Microsoft Word, Excel, and PowerPoint. • Must have a strong attention to detail as well as strong customer service skills. • Must be Food Handler and TIPS certified. • Must be able to work a flexible schedule including weekends and holidays
Location Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Apr 23, 2019
Location Chicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition. Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Our Shift Managers are known as Shift Leaders, or SLs. A Shift Leader is responsible for running excellent shifts and assisting the Team Leader /GM and Co-Leader in running an Arby's® restaurant. In order to insure that guests receive QF3, Quality Food, Fast and Friendly. The Shift Leader must be able to guide Team Members, insure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. A Shift Leader must be able to stand for up to 8 hours and lift 25 to 40 pounds. The position requires pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Leader must be able to communicate through verbal and written means with employees, supervisors, guests, and vendors. The Shift Leader must also be able to reconcile cash, complete manual and computer-based paperwork and forms, and monitor and maintain quality, service, cleanliness, and safety standards.
Oct 05, 2018
Our Shift Managers are known as Shift Leaders, or SLs. A Shift Leader is responsible for running excellent shifts and assisting the Team Leader /GM and Co-Leader in running an Arby's® restaurant. In order to insure that guests receive QF3, Quality Food, Fast and Friendly. The Shift Leader must be able to guide Team Members, insure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. A Shift Leader must be able to stand for up to 8 hours and lift 25 to 40 pounds. The position requires pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Leader must be able to communicate through verbal and written means with employees, supervisors, guests, and vendors. The Shift Leader must also be able to reconcile cash, complete manual and computer-based paperwork and forms, and monitor and maintain quality, service, cleanliness, and safety standards.
Team Members at Arby's® are responsible for providing our guests with QF3: Quality Food, Fast and Friendly. Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
Oct 05, 2018
Team Members at Arby's® are responsible for providing our guests with QF3: Quality Food, Fast and Friendly. Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
