Courtney Messick

  • Customer Service
  • Smyrna, Delaware 19977
  • Nov 07, 2017
Full time Customer Service

Personal Summary

Highly organized, results-driven, and customer-oriented professional with proven experience in customer service, operations management, and sales; complemented with expertise in classroom management and student interaction.

Capitalize on adeptness in dealing phone calls and inquiries, customer satisfaction initiatives, and issue resolution. Equipped with strong capability in cultivating key relationships with individuals of all diverse backgrounds. Armed with excellent keen attention to detail, problem-solving, organizational, interpersonal, and communication skills. Currently holding Federal Security clearance for five years

Work Experience

Loan Counselor
Navient
  • Hold responsibility in responding to customers’ inquiries by rendering pertinent and accurate information

  • Gather all agent feedback and facilitate the presentation of related information to agents to ensure their comprehensive knowledge of procedures

  • Establish customer loyalty by driving efforts to exceed clients’ expectations including guaranteeing completion of customer’s account requests after customer contact with call center

  • Render assistance to co-workers in improving their work performance by mentoring, coaching, and providing feedback

Front End | Customer Service Representative | Cash Office Clerk
Acme Markets
  • Trained new hires and existing employees regarding customer services procedures

  • Handled incoming calls and any customer service inquiries

  • Directly determined and analyzed customer’s needs to obtain customer satisfaction

  • Expertly managed customer complaints and provided appropriate solutions

  • Earned fast-track promotion to evening cash office clerk, in charge of balancing and preparing cash, ensuring all checks are properly managed, and resolving monetary discrepancies

Education

Bachelor in Education, Minor in Human Resources and Art, In Progress
Wilmington University
Associate of Arts in Teaching in Elementary Education
Cecil College