IT Manager

Spearhead full spectrum operations of the Chicago-based office and orchestrate all bottom-line factors to deliver best-in-class IT solutions. Oversee all aspects of sales, marketing, supply chain, staffing and recruitment, and customer service management functionalities. Hold concurrent responsibility for quoting complete projects or requested services, managing change requests, allocating resources, interviewing and onboarding employees, and conducting performance evaluations. Internal resource to install, maintain, and troubleshoot computer network and related hardware.
* Managed multiple end-to-end technology projects simultaneously, including project planning and scheduling, progress and health reporting, quality assurance and control, and client communication.
* Enhanced client satisfaction and generated repeat business by complying with SLAs, proactively resolving issues, and maintaining effective communication through the project lifecycle.
* Achieved YOY sales growth targets by identifying new business development opportunities and executing aggressive marketing campaigns.
* Built the reputation of a Subject Matter Expert for evaluation of client environments from physical site surveys to architectural drawings interpretation and logical configuration assessments.
* Improved systems functionality by installing, configuring, maintaining, and troubleshooting of computer network and related hardware.
* Provided leadership, oversight, and training to a multi-cultural team of employees to stimulate peak performance and achieve KPIs.
* Maintained accurate inventory of required materials by optimizing ordering process and supply chain procedures.
* Ensured completion of technical projects within the triple constraints of time, scope, and budget.