Bessie Richard

  • Clinical Informatics Director
  • Houma, Louisiana 70363
  • Oct 05, 2017
Full time Healthcare Information Technology

Personal Summary

Highly organized, performance-focused, and accomplished professional offering extensive background in information systems within the healthcare setting; complemented with proven knowledge of clinical informatics and clinical workflows. Innovative and proactive leader, known for expertise in leading effective cross-functional teams, conceptualizing and implementing process improvement initiatives, and designing and deploying technological tools that enhanced operational productivity and efficiency. Well-versed communicator; with excellent interpersonal, analytical, problem-solving, and critical thinking aptitudes. Effective at collaborating and establishing strategic partnership with staff, senior executives, key stakeholders, and all levels of individuals.

Work Experience

Manager Acute Care Hospital Application Support
Tenet Healthcare
  • Hold responsibility in managing, coordinating, and scheduling application releases across a multihospital organization with 8 hubs and 84 hospitals.

  • Direct release milestones which include:

      • Change review and approval process as well as change inclusion procedure;

      • Release assessment;

      • Non-production build, testing, and validation;

      • Production testing and validation;

      • Issue tracking;

      • Post implementation review; and

      • Release retrospective.

  • Steer efforts in streamlining change and release management processes by implementing a new release management portal to improve communications for releases with multi-facilities and key stakeholders in the process.

  • Take charge of monitoring of key performance indicators (KPI) while managing and strengthening relationships with hospital leaders, vendor partners, and other tenet teams.

  • Carry out data analysis and reporting.

  • Proactively identify key opportunities for system and process improvement through analysis of production change requests, development and maintenance of service levels, and coordination of cross-functional/cross-facility efforts for global system improvements.

Manager of Applied Clinical Informatics, Change Management and Clinical Application Reference Library
Tenet Healthcare
  • Managed and communicated system upgrades to the facility’s electronic health records (EHR) through change management procedure.

  • Utilized keen eye for detail in reviewing modifications to ensure alignment with the established delivery deadline.

  • Took part in identifying and resolving issues to meet customer requirements while working closely with Acute Care Hospital Application Support teams as well as Applied Clinical Informatics (ACI) and Clinical Informatics communities to support facility operations.

  • Innovatively conceptualized and initiated the following processes:

  • Key process flows for change control;

  • Business case forms;

  • Non-standard electronic medical record (EMR);

  • New Change Control Board in collaboration with stakeholders; and

  • Remedyforce ITSM super user.

  • Directed the Remedyforce Team in the transition of Change Request Manager (CRM) to the new Remedyforce IT Service Management System.

  • Drove efforts in the designing and constructing the Clinical Application Reference Library which involved the following:

  • Development of enterprise document standards as well as document management standards for applied clinical informatics;

  • Generation of Clinical Application Reference Library for ACI and end-user access to standard content; and

  • Coordination with non-standard EMR sites for content management.

Manager of Process Continuity
Workflow
  • Administered collaborative workflow evaluation and documentation procedures for ACI and hospital teams to guarantee continuity of care with system implementations.

  • Delivered on-site support prior to go-live to resolve any gap between existing and future state processes within the organization.

  • Spearheaded initiatives in designing current state (impact analysis) assessments to determine possible process gaps.

  • Rendered support with pre go-live readiness through pre-conversion readiness assessments.

Career Highlights:

  • Provided hands-on management to the following initiatives as part of the Process Continuity Team:

    • Successfully designed 117 new workflows in 2012, which streamlined systems functionality.

    • Proactively conceptualized new workflow tracking tool to facilitate tracking progress through workflow localization.

    • Restructured all existing workflows to ensure alignment with current system functionality and deliver best practice recommendations.

Director of Informatics and Productivity
Frye Regional Medical Center
  • Supervised all aspects of EHR execution facility wide which included hardware selection, workflow design, policy and procedure development, and education.

  • Fulfilled meaningful use coordinator role such as ensuring hospital achieve meaningful use requirements.

  • Administered productivity solutions for the facility to enhance staffing productivity assessment and data analysis with OptiLink Software.

  • Accomplished a wide array of responsibilities including:

  • Clinical system implementations and barcode medication administration;

  • Electronic medication administration record (EMAR) accomplishment;

  • Clinical document completion for all nursing and ancillary inpatient units and meaningful use metric measurement;

  • Computerized provider order entry (CPOE) application; and

  • Optilink StaffRunner (Staffing and Productivity Application).

  • Provided leadership to the following initiatives;

  • Respiratory migration from Opus to Cerner;

  • Migration from McKesson order entry to Cerner orders;

  • Pharmacy migration to Cerner PharmNet;

  • Radiology migration to Cerner RadNet; and

  • Migration from McKesson Star ADT to PBAR/PAS (ADT System).

Information Technology Manager
Physicians Medical Center
  • Held responsibility in overseeing information systems hardware and software functionality throughout the facility including acquisition, installation, and maintenance.

  • Provided expert oversight to multiple information technology personnel encompassing on-site and contract services employees for three hospital locations such as Physicians Medical Center, Radiation Oncology Center, and Breast Cancer Center.

  • Took charge of identifying hospital departmental needs and offered sound recommendations to the administration to improve operational productivity.

Career Highlights:

  • Fulfilled various roles which delivered positive results which included:

  • Team lead for the deployment of NovaPACS and NovaRIS systems, which reduced turnaround time of finalized signed imaging reports from an average of three days to six hours; decreased cost by eliminating the need for film processing; and allowed referring physicians to view films electronically through secure web access to enhance continuity of care;

  • Team lead for the implementation of Nortel CS1000 telephone system CallPilot TelephonyManager and WLAN management, which guaranteed wireless internet connection to patients and family members as well as secured wireless communication; enhanced communication among department managers; improved patient flow; and increased patient satisfaction;

  • IT resource for the execution of Varian ARIA radiation oncology EMR that delivered real time access to patient information from all three hospital locations and decreased cost for medical record maintenance and storage; and

  • Team lead for the deployment of Hologic Digital Mammography system, which enhanced mammography images and diagnostic tools quality through CAD.

Compliance Coordinator, Quality and Performance Improvement
Physicians Medical Center
  • Monitored facility-wide performance and quality improvement activities while guaranteeing conformance to state and federal standards.

  • Provided direction to team members on process improvement, quality assurance, and change management initiatives through the use of Shewhart Cycle methodology.

Career Highlights:

  • Effectively spearheaded the Process Improvement (PI) Team on pre-admission procedure and medical record process which resulted in the following:

  • Decrease in patient waiting time from an average of 2 ½ hours to an average of 45 minutes

  • Improvement in turnaround time for dictated reports, compliance for authentication of verbal orders, and chart tracking within the facility.

  • Innovatively devised an access database for human resources to track employee information which brought forth zero deficiency rate for notification of professional licensure expiration, annual education day attendance, tuberculosis testing, cardiopulmonary resuscitation (CPR) and advanced cardiovascular life support (ACLS) results, and annual employee evaluations.

  • Proactively designed access database for monitoring surgical weight management service line which enabled to benchmark patient results and compare effectiveness of gastric bypass, laparoscopic gastric band, and gastric sleeve procedures, as well as allowed the Bariatric physicians to track patient outcomes to drive patient treatment decisions.

Education

Master of Business Administration with Concentration in Information Technolog
University of New Orleans
Master of Science in Nursing Informatics
Duke University
Bachelor of Science in Nursing
Loyola University
Associate of Science in Nursing
Nicholls State University
Associate of Science in Respiratory Therapy
Nicholls State University