Top-performing and numerous award-winning professional offering a broad range of experience in industry consulting and technical solutions. A Techno-functional expert, with the ability to lead and mentor teams. Armed with excellent organizational aptitude in accomplishing prioritized responsibilities within a fast-paced and pressure-driven environment. Articulate enterprise professional and communicator, with exceptional interpersonal skills in building relationships with global clients and stakeholders towards standardization of global implementations and revenue enhancements. Adept in financial sector with the ability to adapt quickly to new industries such as information technology in the insurance industry. Fluent in English, with basic knowledge of French.
Direct a techno-functional team of 15 consisting of business analysts, actuaries, and statisticians focused on implementing large-scale engagements currently in the insurance sector.
Interact with senior client executives to standardize global implementations, while contributing to the expansion of the account.
Served as driving force in enabling a client company to standardize its go-to-market approach worldwide involving standardized artefacts and reusable architecture, exhibit process leadership, and accelerate new product launch.
Achieved the Global Delivery Top Performer Award in 2015 for significant efforts in creating Center of Excellence.
Created the ProductXpress Rule Engine Center of Excellence Team; designed a structured training program with audio and visual tools; and enhanced deployment of resources for account utilization, which led to better team performance, higher customer satisfaction and increased business growth, while functioning as lead SME, Life Insurance for the MetLife Account.
Owned RADIENCE product development within the business services organization (BSO) in HP India.
Supervised the Design and Modeling team with 10 members, responsible for handling business analysis, test design and management for the RADIENCE policy administration system.
Worked closely with user interface and ProductXpress calculation specialists and Quality Assurance Team to fine-tune requirements.
Performed various tasks, which included the following:
Authored user guide that is part of the product installation;
Analyzed and evaluated 400 warnings to prioritize defect fixing for release; and
Served as SME; wrote documentation for around 3000 services which are part of the product today
Drove efforts in executing test design by offering subject matter expertise in life insurance leading to the release of a baseline version of the user interface being released along with the Policy Admin system in the market.
Earned distinction by receiving numerous awards including the following:
Making a Difference in Product Development, 2014;
Dedication and Drive, 2014; and
Hard work and Dedication in Achieving Milestones, 2013
Managed a team of four business analysts to design a solution that automated processing of title insurance policies.
Communicated with the Vice President, Operations to obtain requirements, as well as with technical and testing teams to implement the business need in a scrum environment
Handled a gamut of responsibilities from drafting design documents, authoring Documents of Understanding (DoU), conducting walk-throughs for technical teams; reviewing QA plans; developing user guides; and conducting demos for the end user.
Significantly improved the development process through standardization of templates, estimation methodology, test artefacts, and introduction of tools for team collaboration.
Played an integral role in driving higher revenue growth to eight-digit figure for First American, USA.
Singlehandedly spearheaded three releases, managed post-release quality verification for previous releases while doing KT sessions for team of BAs
Established quarterly development plan for every team requiring the lead to determine skillset of the team, gaps, and needs such as training and budget, as well as standardization of processes.
Created business process maps for banking, financial services and Insurance (BFSI) from information collected from different sources, communicated with respective industry SMEs to elaborate key business terminology & processes.
Lead of Quality Assurance for process maps created for all industries ensuring they were of the required standard.
Built process models in WebSphere Business Modeler for annuity new business in the insurance industry.
Key contributor in process map submissions by IBM, work that was accepted as industry reference Process Classification Frameworks (PCFs) by the American Productivity and Quality Center (APQC) and published to all its 557 members from various industries.
Attained Outstanding Contribution award for the enhancement of Process Classification Framework document in 2008
Attained Outstanding Contribution to the Global Business Solution Center (GBSC) program in 2007.