Tarrah Lavelle

  • Training And Marketing
  • Douglasville, Georgia 30135
  • Sep 25, 2017
Full time Management

Personal Summary

Success-driven, performance-focused, and multifaceted professional with broad-based experience in all aspects of business operations, general management, marketing, and employee relations. Equipped with well-honed capabilities in mentoring and motivating staff; facilitating training programs; and coordinating team efforts toward productivity and operational efficiency. Adept at analyzing client’s business requirements and identifying deficiencies and opportunities to increase revenues and improve profitability. Effective at developing professional working relationships with diverse individuals; armed with keen attention to detail, and well-defined interpersonal, leadership, negotiation, problem-solving, organizational, and analytical acumen.

Work Experience

Assistant District Manager
Rent-A-Center
    • Perform store and district manager responsibilities including hands-on oversight on daily store operations, ensuring smooth workflow to meet sales and budget goals

    • Efficiently handle wide range of duties including auditing files and bank deposit logs; executing merchandise security, P&L, inventory control, and loss prevention; and maintaining confidentiality of records

    • Implement strategic planning of monthly goal meetings and weekly conference calls regarding weekly goals, employee discipline, and improvement plans

    • Capitalize industry expertise in conducting cash handling; enforcing company standards in collections and sales; and facilitating staff recruitment, training, development, and termination, while delivering first-rate customer service

    Career Highlights:

    • Gained distinction by receiving the Top Gun Award for 10 consecutive quarters with a total of 17 awards; and winning the Most Creative New Marketing Idea contest out of more than 1000 submissions

    • Made it possible to acquire recognition as the 3rd Top Performing Store for cellular phone sales in the region; Store of the Month for 6 consecutive months with a total of 18 awards; and selection as the training store to complete all Drive Training for every newly hired staff

    • Drove efforts in organizing a quarterly blood drive for local hospitals to serve the community

    • Received commendation as one of the 15 representatives of the company for the President Chairman Board by exemplifying outstanding performance for improvements

Store Manager
Rent-A-Center
    • Attend to staff hiring and dismissal, and directly supervised six employees while managing all customer accounts, opportunities, and satisfaction

    • Formulate general discipline, improvement plans, and new business ideas, as well as consistently maintain a bottom line of 25% profit

    • Perform P&L control, cash handling, record maintenance in a binder system, and logging of numbers for assessment

    • Coordinate tasks, follow-ups, and accounting operations for more than 100,000 in company inventory

    Career Highlight:

    • Executed the opening of a brand new location, as well as development of account and customer base growing the store to 300 accounts, with 200 customers in the first year

Sales Assistant Manager
Rent-A-Center
    • Organized and audited files to guarantee updated information; and encoded and maintained customer records

    • Established and strengthened positive relationships with customers while providing their needs

    Career Highlights:

    • Played an integral role in successfully expanding customer base by 60% within 10 months, as well as securing 80 new agreements for increased revenue of $30K monthly

    • Built strong partnerships with local businesses for added marketing at no cost to company

    • Rendered significant contribution to the store for ranking as top 10% in the company, thus winning the president's trip incentive for the manager

Customer Account Representative
Rent-A-Center
    • Fulfilled multiple tasks including processing of payments, debt collection, in-field collections, sales, delivery, return, and service of merchandises

    • Made use of unfunded resources to obtain new accounts and maintained company standards until February 2007 promotion

Education

Major in Business Management
Kent State University