Accomplished, detail-oriented, and versatile professional, offering broad experience and proven skills in general management and operations, including strategic planning, office administration, and staff training and development. Armed with time and resource management as well as problem-solving skills to attain organizational objectives and boost productivity and overall performance. Equipped with solid interpersonal and communication aptitudes in establishing productive relationships with individuals of diverse backgrounds. Technically proficient with Microsoft Office Suite.
General Operations and Office Administration
Apply strategic approach in selling $16K per week café and provide assistance in relocating DT/Café combo worth $55K.
Fulfill all aspects of business of day-to-day operations, including food ordering, waste control, labor, human resources functions, as well as profit and loss analysis.
Earned various awards, such as Bravo Award October 2016 and Store Manager of the Quarter.
Received recognition as Manager of the Year for Fiscal Year 2017.
Organizational Leadership and Training
Serve as district advisor for all period launches and food management processes, while assuming responsibility in the absence of district manager.
Fulfill leadership role for the District 194 IPLD group in the development of SS to ASM pipeline and assist in conducting test on new processes.
Played an incremental role in promoting two assistant managers to store managers and six barista to shift supervisors.
Received selection to participate in the Area 43 in Place Leadership Development (IPLD) panel with elite group of five store managers out of 114 store area.