Terry Shahan

  • Operations Manager
  • Arizona, United States
  • Sep 15, 2017
Full time Management

Personal Summary

Results-driven, detail-oriented, and performance-focused professional with extensive experience of operations management; complemented with strong expertise in analyzing processes and implementing necessary changes for operational efficiency and productivity of various organizational departments. Effective leader, adept at collaborating with cross-functional teams and individuals to foster team unity toward fulfillment of target goals and objectives. Equipped with analytical, research, and problem-solving aptitudes in formulating innovative solutions to complex situations. Proficient with Salesforce.com, Oracle BigMachines CPQ Cloud, Microsoft SQL Server, and Microsoft Excel.

Work Experience

Senior Manager of Operations
Dec 2012 - Blackboard, Inc.

Direct various daily company operations, including invoice processing, ordering, and product setup and quotation for a $200M annual revenue
Display expertise in managing multiple projects to improve functionality of multiple enterprise systems, including Salesforce.com and PeopleSoft customer relationship management (CRM) and financial management solutions (FMS)
Initiate the creation of processes on sales discounting approvals on Oracle CPQ Cloud
Key Highlights:
Oversaw the deployment of Kimble, which improved the efficiencies of consulting service for project management
Integrated multiple operational departments into a consolidated team, which increased overall efficiency of operation and reduction of operational resources


Coursework in Business Management
Glendale Community College