Karla Keilhack

  • Director of Quality Management
  • Wichita, KS, United States
  • Sep 07, 2017
Full time Healthcare

Personal Summary

Highly committed, growth-driven, and performance-focused professional with exceptional leadership skills overseeing operations; complemented with hands-on experience in providing support and quality care to patients in an intensive care setting.

Adept at coordinating, developing, and evaluating all outcome activities including risk management, quality improvement, survey readiness, and employee health and education
Effective at leading and motivating teams to achieve organizational goals and objectives
Skilled at recruiting and training employees, monitoring healthcare service delivery, and evaluating staff performance
Polished communicator; with outstanding interpersonal, organizational, problem-solving, and time management skills
Highly capable of multitasking within fast-paced and challenging environments
Proficient with Microsoft Excel, Word, and Lotus Notes, CMS Reporting, NHSN Reporting
Comprehensive knowledge of infection control program

Work Experience

Director of Quality Management
Jan 2016 - Select Specialty Hospital

Organize monthly interdisciplinary QAPI team meetings
Help medical director and quality program director in the development and implementation of medical staff quality improvement activities
Implement Infection Control Plan by monitoring and analyzing infections
Recommend improvements by identifying variations in sub-standard performance and evidence-based medical practice
Work collaboratively with leadership team for the improvement of survey return rate and patient satisfaction
Complete monthly data entry, analysis, and reporting within required time frames
Employ a keen attention to detail in reviewing and analyzing monthly improvement reports and reports findings
Lead hospital team in completing one proactive risk analysis per year
Strictly comply with all safety policies and procedures and assist departmental managers in implementing policies and procedures
Provide expert oversight with all regulatory body surveys such as The Joint Commission, State Licensing Review, and CMS validation surveys
Coordinate the monitoring of clinical contracted services and determine performance improvement indicators
Implements and oversees risk management reporting and analyzing


Doctor of Business Administration
- Nov 2020 Northcentral University