Karen Moffett

  • Account Management | Operations
  • Pittsburg, California 94565
  • Sep 07, 2017
Full time Accounting Telecommunications

Personal Summary

Success-driven, multifaceted, and service-focused professional, offering hands-on experience in account and project management and sales. Expert at developing innovative and cost-effective solutions; analyzing business processes and project needs; and identifying deficiencies and potential opportunities to enhance competitiveness, improve profitability, and drive positive results. Additional qualifications include:

  • Expertise in gathering and analyzing pertinent information toward the identification of discrepancies and execution of necessary adjustments.

  • Efficiency in developing and recommending viable solutions and strategies to drive revenue growth.

  • Well-defined interpersonal, presentation, multitasking, analytical, problem-solving, communication, and technical skills.

  • Ability to lead and collaborate with staff, management, clients, individuals, and professionals of all levels.

  • Technical proficiency in utilizing various software and tools to expedite account operations.

Work Experience

Business Account Executive
Comcast Business
  • Held full accountability over internet, television, and phone sales, as well as communication solutions for small-to-medium business customers

  • Established and maintained customer relationships with Survey, Construction, Market Development, and Business Operations teams in charge of securing market penetration of Comcast services throughout the assigned territory

  • Created positive working relationship with property owners for the company‚Äôs referral program

  • Rendered active participation in community activities of local chamber and Business Networking Group

  • Determined MDU relationships to significantly attain permissions to implement services on-site

  • Generated sales and activity reports for the sales manager for overall team achievement

Career Highlights:

  • Served as the driving force for the successful attainment of 100% territory sales through cold calling, customer referrals, canvassing, and partner relationships in overseeing target business aimed to sell services

  • Spearheaded efforts in obtaining right-of-entry permissions from property owners, landlords, and management companies; thereby allowing Comcast to develop services on premises which resulted to 40% sales increase in construction-driven territory

  • Provided hands-on support to business account representatives in onboarding, thus gaining positive feedback

  • Significantly attained 20% business growth in territory by providing reports to team members

Sales Account Coordinator
Comcast Business,
  • Provided hands-on oversight and coordination of business class customer order submission through installation

  • Established and cultivated cross-functional partnerships with internal and external customers

  • Rendered assistance to sales teams to ensure adherence of contracts to submission criteria and compliance requirements for order approval acceptance

  • Served as the key contact for sales to provide support on system navigation to create, track, and monitor orders

  • Aided sales representatives with necessary sales tools, while working closely with Sales, Engineering, and Operations groups to secure completion and proper flow of order into installation

  • Determined potential opportunities for process and procedures enhancement, while providing recommendations for solutions

  • Obtained daily updated of sales status and orders for sales teams and managers to enhance order completion

  • Proficiently utilized Salesforce, Workbench, and Enterprise reporting tools in preparing daily sales reporting for sales teams and management

Project Implementation | Account Manager
Sprint
  • Functioned effectively as the single point of contact for large enterprise customers in charge of matrix management of the customer lifecycle, from customer acquisition through lifetime across multiple services, products, systems, and tools

  • Facilitated cross-training for users on hardware, data applications, and customer systems and tools, while effectively establishing better business relationship and collaborative work environment

  • Steered efforts in executing presentations for various groups such as quarterly bill review, operational metrics, and complex training, which obtained more customer response on products and services

  • Rendered customer analysis of services through report generation for weekly reviews to assist them in determining fraud and minimizing overall expenditures

  • Delivered first-rate services to customers and internal teams by providing their needs to administer ongoing projects changes; and guaranteed superior customer satisfaction and seamless operations through updates and meeting facilitation

  • Supported customer base including general business, government, and enterprise accounts through strong partnership with sales across all channels

  • Strategically managed account maintenance and account receivables, while securing prompt resolutions to problems and proper cash flow

Education

Bachelor of Arts in Management (BAM)
University of Phoenix