James Cockrum
Knoxville, TN
Team Lead/Manager
Job Preferences:
Desired job title:
Team Lead/Manager
Desired occupation:
Human Resources
Management or Operations
Employment type:
Full time
Career status:
Active job seeker
Available to start:
02/2021
Education:
Bethel University
BS History/Secondary Education,
Work Experience:
01/2017 – 12/2021
Technical Expert
Apple
Combines extensive functional troubleshooting skills with an ability to inspire excitement around ownership across the Apple ecosystem. After conducting a thorough diagnosis, the Technical Expert enables the customer to select the best repair or upgrade options to meet their needs. They perform repairs on iPhones as well as other Apple products as required. In addition, they educate, mentor, and improve the knowledge base of other technicians.
01/2017 – 12/2021
Volunteer Guide
Apple
Full time
Organizing/approving volunteer events for a three state area. This required communication with other volunteer organizers, as well as non profit organizations to schedule volunteering opportunities which help to improve relations with local communities.
01/2014 – 01/2017
Specialist
Specialists help create the energy and excitement around Apple products, providing the right solutions and getting products into customers hands. They understand that the Apple store is dedicated to delivering a customer experience that's unlike any other. It starts with discovering customer needs with the right products.
01/2012 – 12/2015
Substitute Teacher
Oak Ridge School District
As a substitute teacher, dealing with ambiguity is a key skill as you don't know which school, grade level, or subject you will be teaching on any given day. Being able to immediately establish rapport with both fellow teachers and students is a requirement as well.
Language Skills:
n/a:
English
Skills:
Expert:
Driven, dependable, self-starter, Word, PowerPoint, results-driven, detail-oriented, team player