Goal-driven and seasoned executive with extensive experience in all aspects of business and operations management. Additional qualifications include:
Core business functions: competency in handling critical business aspects, such as human resources, sales and marketing, quality assurance, financial planning, program development, business expansions, vendor relations, leads generation, and field operations
Strategic planning and implementation: exemplary ability to formulate and execute strategic action plans to achieve corporate objectives, resolve complex business situations, and enhance operational efficiencies
Personnel management and development: commitment and track record of motivating, guiding, and leading high-caliber teams of professionals to deliver record-setting results
Communication and interpersonal skills: proven success in building positive and long-term strategic partnerships with professionals of all business levels
Provided leadership to the operations of 318 company store retail locations across 50 states, which included lease acquisition, infrastructure, staff and cash management, training, buildouts, social media marketing, and BOD forecasting. Supervised the entire lifecycle of the store from initial placement to corporate inventory and hand-off to new owner. Temporarily oversaw operations of additional 147 stores from initial buyback until sold to a new franchisee. Efficiently managed more than $3M in G&A budget and $12M in aggregate store budgets, as well as customer billings of $21.6M with a target of $17.1M.
Directly led the operations of the department with more than 250 full-time staff, which included recruiting and implementing training programs for more than 2,000 seasonal personnel
Made significant contributions in enabling the Tax School Trainee Program to secure more than 3,000 students as opposed to the KRA goal of 1,299 students
Successfully surpassed KRA customer and revenue goals by more than 20%
Directed several international business units with a total budget of more than $100M. Generated a comprehensive development plan encompassing inception, beta testing, and final product delivery. Managed staffing requirements, which involved formulating strategic staffing plans and recruiting highly proficient talents for the Executive Team. Initiated software demonstrations of corporate products and services to corporate investors, franchisees, and personnel. Formulated and implemented initiatives and policies to boost business productivity and maximize returns on investment. Reviewed current operations to evaluate performance and determine areas of opportunity for cost reduction and improvement.
Led all corporate operations, encompassing sales and marketing, field operations, technology, human resources, training, franchisee and customer support, quality assurance, vendor relations, leads generation, site selections, financial planning, store setup and layout, customer marketing programs development, expansions, and customer systems support
Managed all aspects of operations for more than 2,500 franchisees, 120 master franchisees, 4,500 stores, and 80 corporate sites
Spearheaded the creation and execution of a corporate-owned tax preparation application, and software systems and tools to support internal teams and franchisees