Jeffrey Baumann
Redwood City, CA
Learning Program Manager, Learning Solutions Architect, Learning Experience Design
Job Preferences:
Desired job title:
Learning Program Manager, Learning Solutions Architect, Learning Experience Design
Desired occupation:
Learning and Development Manager
Employment type:
Full time
Career status:
Active job seeker
Available to start:
02/2021
Additional notes:
Here is a link to my portfolio for a sample of the things I enjoy making/doing:
https://jeffreysbaumann.wixsite.com/website
I love creating and then implementing strategies to transform organizations. I love change and growth that helps us all to be our best selves.
https://jeffreysbaumann.wixsite.com/website
I love creating and then implementing strategies to transform organizations. I love change and growth that helps us all to be our best selves.
Education:
CALIFORNIA STATE UNIVERSITY
Master of Business Administration (MBA), Operations,
University of California
Bachelor of Art (BA), English and Global Studies,
Work Experience:
10/2019 – Present
CHAPTER PRESIDENT
ATD GOLDEN GATE CHAPTER
Serves as the executive leader of the Association for Talent Development's Golden Gate Chapter.
* Crafts strong team positioning, clear narratives, and vision to influence across the Bay Area community.
* Ensures the communication of value by coordinating and steering marketing/outreach initiatives.
* Leverages change management background to engage and grow volunteerism by over 200% in 2020.
* Drove vision and action to pivot from 100% Face-to-Face structure to Virtual in under 30 days.
* Implements and standardizes best practices for chapter operations and leadership alignment.
* Led Seven-part Blended learning Andragogy series on the High Impact Learning that Lasts (HILL).
* Crafts strong team positioning, clear narratives, and vision to influence across the Bay Area community.
* Ensures the communication of value by coordinating and steering marketing/outreach initiatives.
* Leverages change management background to engage and grow volunteerism by over 200% in 2020.
* Drove vision and action to pivot from 100% Face-to-Face structure to Virtual in under 30 days.
* Implements and standardizes best practices for chapter operations and leadership alignment.
* Led Seven-part Blended learning Andragogy series on the High Impact Learning that Lasts (HILL).
08/2019 – 02/2021
GLOBAL ACCOUNT MANAGER - LEARNING SOLUTIONS
WILEY-CROSSKNOWLEDGE
Management/Manager
Manages Western US Pacific Region for learning SaaS technology, content delivery, and service relationships.
* Actively engages fortune 500 C-level stakeholders for large scale, multinational learning SaaS projects that creatively navigate nebulous issues and business requirements.
* Conducts needs analysis and proposal design resulting in solutions with NPS of 80+.
* Nurtures client stakeholder relationships resulting in 120% year-over-year additional investment.
* Drives client steering committees for increased partner engagement, governance and client commitment.
* Establishes and maintains strong relationships with key global cross-functional stakeholders to collaborate on business needs and the achievement of strategic organizational outcomes.
* Assess key learning opportunities and understand how best to align enablement solutions to impact priority business metrics and audit existing programs for efficacy and quality.
* Identified and leveraged program best practices across the full portfolio of CrossKnowledge offerings, ensuring our programs were effectively and consistently delivered.
* Received "Chief Problem Solver" award for my ability to turn challenges into win-win solutions.
* Actively engages fortune 500 C-level stakeholders for large scale, multinational learning SaaS projects that creatively navigate nebulous issues and business requirements.
* Conducts needs analysis and proposal design resulting in solutions with NPS of 80+.
* Nurtures client stakeholder relationships resulting in 120% year-over-year additional investment.
* Drives client steering committees for increased partner engagement, governance and client commitment.
* Establishes and maintains strong relationships with key global cross-functional stakeholders to collaborate on business needs and the achievement of strategic organizational outcomes.
* Assess key learning opportunities and understand how best to align enablement solutions to impact priority business metrics and audit existing programs for efficacy and quality.
* Identified and leveraged program best practices across the full portfolio of CrossKnowledge offerings, ensuring our programs were effectively and consistently delivered.
* Received "Chief Problem Solver" award for my ability to turn challenges into win-win solutions.
01/2016 – 08/2019
CLIENT SUCCESS DIRECTOR & SENIOR LEARNING PROGRAM MANAGER
WILEY-CROSSKNOWLEDGE
Director
Managed North American Learning Solutions implementation and consultation teams (10 direct reports).
* Drove operational excellence across North American and global teams by fostering team development and individual coaching, reducing time to proficiency by +60%.
* Identified and scaled processes and workflow opportunities regarding service estimation / approval and consultative solution deployment, reducing time to deliver by as much as 80%.
* Created and implemented integrated data metric tools to hold the team accountable and track progress against learning program implementation goals.
* Ensured all programs under management were organized and shared using SharePoint and other Microsoft Suite collaborative cloud business tools.
* Crafted team enablement solutions for onboarding, leadership, and operational learning needs.
* Utilized PMP certification to identify and emphasize multiple global workflows and initiatives for both internal and external clients while meeting requirements for specific regions and verticals, including understanding technology solutions, cultural nuances, and other needs. Jeffrey Baumann Jeffrey.s.baumann@gmail.com Page Two
* Analyzed work, load balancing, and resource needs across a diverse organization that served both global and regional stakeholders.
* Followed and informed teamwide prioritization, planning, and intake processes to ensure that enablement solutions delighted, inspired, and added business impact.
* Implemented Digital Adoption Strategy (DAS) that guided external clients to a product owner mindset resulting in a reduced client churn rate from 21% to less than 5%.
* Designed and implemented client governance frameworks to future-proof relationships.
* Increased revenue for the North American region by 118% by implementing internal account management collaboration best practices and relationship management interventions.
* Drove operational excellence across North American and global teams by fostering team development and individual coaching, reducing time to proficiency by +60%.
* Identified and scaled processes and workflow opportunities regarding service estimation / approval and consultative solution deployment, reducing time to deliver by as much as 80%.
* Created and implemented integrated data metric tools to hold the team accountable and track progress against learning program implementation goals.
* Ensured all programs under management were organized and shared using SharePoint and other Microsoft Suite collaborative cloud business tools.
* Crafted team enablement solutions for onboarding, leadership, and operational learning needs.
* Utilized PMP certification to identify and emphasize multiple global workflows and initiatives for both internal and external clients while meeting requirements for specific regions and verticals, including understanding technology solutions, cultural nuances, and other needs. Jeffrey Baumann Jeffrey.s.baumann@gmail.com Page Two
* Analyzed work, load balancing, and resource needs across a diverse organization that served both global and regional stakeholders.
* Followed and informed teamwide prioritization, planning, and intake processes to ensure that enablement solutions delighted, inspired, and added business impact.
* Implemented Digital Adoption Strategy (DAS) that guided external clients to a product owner mindset resulting in a reduced client churn rate from 21% to less than 5%.
* Designed and implemented client governance frameworks to future-proof relationships.
* Increased revenue for the North American region by 118% by implementing internal account management collaboration best practices and relationship management interventions.
05/2013 – 06/2015
ADJUNCT PROFESSOR
TIER 1 & 2 UNIVERSITIES
Served as professor of management and business process courses at various Tier-One and Tier-Two universities within China.
* Instructed and coached topics such as DMAIC, Project Management, Soft-Skills, Business Communications, Marketing Strategy, and Business Communications.
* Guided students to work with local businesses to apply Lean Six Sigma structure to increase business effectiveness and efficiency.
* Consulted local businesses on Go To Market (GTM) strategies for entering US markets.
* Instructed and coached topics such as DMAIC, Project Management, Soft-Skills, Business Communications, Marketing Strategy, and Business Communications.
* Guided students to work with local businesses to apply Lean Six Sigma structure to increase business effectiveness and efficiency.
* Consulted local businesses on Go To Market (GTM) strategies for entering US markets.
09/2012 – 02/2013
BUSINESS SOLUTIONS SPECIALIST
ALLDATA
Business
Led Business-to-Business sales of cloud-based marketing and management tools.
* Consulted on technology solutions for operational success and digital strategy, including SEO.
* Developed Sales Enablement best practices for telesales teams resulting in 150% of new product sales.
* Provided business consultationsfocusing on management and online marketing presence.
* Functioned as consultative sales expert in building relationships to extend the Customer Lifetime Value (CLV).
* Consulted on technology solutions for operational success and digital strategy, including SEO.
* Developed Sales Enablement best practices for telesales teams resulting in 150% of new product sales.
* Provided business consultationsfocusing on management and online marketing presence.
* Functioned as consultative sales expert in building relationships to extend the Customer Lifetime Value (CLV).
06/2006 – 09/2012
TEAM CUSTOMER SUCCESS LEAD
BANK OF AMERICA
Managed team adherence to, and enablement of, Client Success and Financial policy/procedural framework.
* Responsible for adherence and empowerment training to build durable skills that transform new inexperienced employees into the highest performing members of a national team.
* Demonstrated and instructed on best-practices to set expectations, align needs, and ultimately deliver for clients within institutional risk tolerances.
* Created a Poka-Yoke QA tool that reduced nationwide errors by over 10% and preventing fines.
* Performed and conducted complex income and character underwriting analysis.
* Oversaw team operations for policy and procedural adherence and enhancement.
* Utilized Five Whys for process improvement and defect reduction.
* Responsible for adherence and empowerment training to build durable skills that transform new inexperienced employees into the highest performing members of a national team.
* Demonstrated and instructed on best-practices to set expectations, align needs, and ultimately deliver for clients within institutional risk tolerances.
* Created a Poka-Yoke QA tool that reduced nationwide errors by over 10% and preventing fines.
* Performed and conducted complex income and character underwriting analysis.
* Oversaw team operations for policy and procedural adherence and enhancement.
* Utilized Five Whys for process improvement and defect reduction.
Language Skills:
n/a:
English
Skills:
n/a:
SaaS, GATE, solution deployment, SharePoint, Cloud, load balancing, SEO, ability to create consensus, Pragmatic leader, balancing