Customer service representative/ telecommunications

Lorenda Wallace resume photo
Lorenda Wallace
Baltimore, MD

Job Preferences: 

Desired job title: 
Customer service representative/ telecommunications
Desired occupation: 
Administrative, Customer Service, Accounts Receivable/Payable, Billing, Procurement
Employment type: 
Full time
Career status: 
Active job seeker
Available to start: 


Walbrook Senior High
High School Diploma

Work Experience: 

Customer Service Experience Associate / Payments processer
Customer Service

* Executes routine inbound and outbound call center activities regarding the company's products and services
* Utilizing a standard script and guidelines to meet service level agreements
* Answer calls to determine whether it can be handled within the department
* Address customers questions and concerns by routing calls to the appropriate department
* Provides follow up support to customers to confirm resolutions
* Provides customer with appropriate standard information requested.
* Transfer customers information into the company's database
* Completing daily payment processing reports and calculations
Office Manager/Administrative Assistant
Kings Motor Auto Sales
Administrative, Office manager, Management/Manager, Office

* Generated positive customer relationships by maintaining accurate account records and providing excellent customer service
* Ensured efficient and accurate handling and the resolution of account problems
* Promptly and efficiently answered multi-line phones and direct customers to the proper department
* Followed-up on Customer inquiries in a timely manner.
* Engaged customers and adhered to their needs
* Provided knowledge of the current inventory, warranty status and cost of vehicle makes and models.
* Communicated efficiently both in-person and over the phone to ensure the Customers' needs are met.
* Completed steps of sales (Test drive, submitting finance and warranty documentation)
Personal Care Aide
Private Client Resources LLC
* Preformed personal care activities that assisted the Client with daily living
* Performed client's specific activities which were taught to me on a case by case scenario
* Maintained client's rights and confidentiality
* Arranged appointments and accompanied Client to various locations
Customer Service Representative
Global Payments
Customer Service, Customer service representative
* Trained and advised new Merchants on how to effectively us their online terminals
* Performed day to day financial transactions including verifying, classifying, computing, posting, and recording accounts receivable data
* Confirmed discrepancies and resolved client's billing issues
* Adhered to Policies, procedures and regulations put in place by Management

Language Skills: 



script, DATABASE, customer quality skills, Driven