Customer service representative/ telecommunications

Lorenda Wallace resume photo
Lorenda Wallace
Baltimore, MD

Job Preferences: 

Desired job title: 
Customer service representative/ telecommunications
Desired occupation: 
Administrative, Customer Service, Accounts Receivable/Payable, Billing, Procurement
Employment type: 
Full time
Career status: 
Active job seeker
Available to start: 
02/2021

Education: 

09/198206/1985
Walbrook Senior High
High School Diploma

Work Experience: 

06/2019Present
Customer Service Experience Associate / Payments processer
Condudent
Customer Service
Responsibilities


* Executes routine inbound and outbound call center activities regarding the company's products and services
* Utilizing a standard script and guidelines to meet service level agreements
* Answer calls to determine whether it can be handled within the department
* Address customers questions and concerns by routing calls to the appropriate department
* Provides follow up support to customers to confirm resolutions
* Provides customer with appropriate standard information requested.
* Transfer customers information into the company's database
* Completing daily payment processing reports and calculations
02/2015Present
Office Manager/Administrative Assistant
Kings Motor Auto Sales
Administrative, Office manager, Management/Manager, Office
Responsibilities


* Generated positive customer relationships by maintaining accurate account records and providing excellent customer service
* Ensured efficient and accurate handling and the resolution of account problems
* Promptly and efficiently answered multi-line phones and direct customers to the proper department
* Followed-up on Customer inquiries in a timely manner.
* Engaged customers and adhered to their needs
* Provided knowledge of the current inventory, warranty status and cost of vehicle makes and models.
* Communicated efficiently both in-person and over the phone to ensure the Customers' needs are met.
* Completed steps of sales (Test drive, submitting finance and warranty documentation)
05/201001/2015
Personal Care Aide
Private Client Resources LLC
Responsibilities
* Preformed personal care activities that assisted the Client with daily living
* Performed client's specific activities which were taught to me on a case by case scenario
* Maintained client's rights and confidentiality
* Arranged appointments and accompanied Client to various locations
01/200705/2012
Customer Service Representative
Global Payments
Customer Service, Customer service representative
Responsibilities
* Trained and advised new Merchants on how to effectively us their online terminals
* Performed day to day financial transactions including verifying, classifying, computing, posting, and recording accounts receivable data
* Confirmed discrepancies and resolved client's billing issues
* Adhered to Policies, procedures and regulations put in place by Management

Language Skills: 

n/a:
English

Skills: 

n/a:
script, DATABASE, customer quality skills, Driven