Confidential Confidential

  • Program Specialist/Administration
  • Austin, TX 78729, United States
  • Aug 22, 2017
Full time Government Information Technology

Personal Summary

Goal-driven and dedicated professional with extensive experience in the judicial system; complemented with extensive understanding of court processes, procedures, and software systems.
Well-versed in interpreting rules and regulations, as well as facilitating training to guide individuals. Effective at evaluating processes and procedures related to program efficiency, effectiveness, and compliance.
Equipped with articulate communication and interpersonal skills in building positive work relationships with professionals of all levels

Work Experience

Program Specialist | Court Services Consultant
Jan 2009 - Confidential

Contribute to the development and implementation of strategic approaches to evaluate program activities. Offer collection technical support to court staff, judges, personnel, and state and local government officials through phone or in person. Provide assistance in the development, implementation, and analysis of case management and administrative programs to enhance the efficiency of court operations and justice administration.
Conceptualize and lead initial training of court employees, prepare the training manual, and support interviewing and screening activities for employment. Assist financial analyst research and resolve date discrepancies to ensure monthly data submitted to OCA is accurate. Prepare reports on findings, identify discrepancies, and offer recommendations for resolution.

Key Highlights:
Facilitated comprehensive training to support courts in boosting their revenue
Played a major role in enabling the courts to transition to a centralized program instead of a standalone
Rendered consultative and technical support to court staff, judges, and local government officials in formulating, executing, monitoring, and reviewing OCA’s Collection Improvement Program, which involved:
Participation in the implementation of the program throughout Texas in accordance with a prioritized implementation schedule
Facilitation of training seminars to court personnel on various aspects of the program
Provision of presentations to court staff, judges, personnel, state and local government officials, and other organizations interested in the program

Assistant Director of Criminal Collections
Jan 2007 - Jan 2009 Dallas County Criminal Court

Provided leadership to staff on various areas of responsibility to guarantee compliance with applicable policies, laws, and processes. Managed staffing requirements, which included hiring, recruiting, and training staff; assigning tasks; evaluating performance; applying disciplinary action; and handling time and attendance reports.
Closely worked with judges, attorneys, elected officials, staff, other departments, and the general public to resolve complex issues related to correcting accounts that the court had added monies to, and contacting creditors to determine if other payments could be extended. Participated in preparing budgets and managing relevant data and reports.

Key Highlights:
Acted as the department representative on oral presentations, trials, hearings, and legislative meetings, which involved collaborating with judiciary, law enforcement units, and other agencies to discuss ideas and solve problems
Performed a study of the number of individuals and amount missing due to early closing, thus providing significant savings for the county clerk

Education

Coursework in General Studies
Rose State College
Coursework in General Studies
University of Central Oklahoma