Michelle Clark

  • Director of Operations / Operations Manager
  • Texas
  • Aug 17, 2017
Full time Management

Personal Summary

Multifaceted, performance-focused, and results-oriented professional with wide-ranging experience in business development and operations management. Armed with proven record of success in efficiently opening and directing current company. Adept at strategizing and implementing policies and procedures in support with company objectives; establishing and maintaining positive relationships with vendors, individual managers, and other personnel; as well as handling and accomplishing multiple tasks without compromising results. Additional qualifications include:
- Equipped with solid interpersonal skills in hiring and training high-caliber teams of professionals to secure profitable outcomes;
- Effective at identifying and resolving arising conflicts; and
- Highly capable of thriving within fast-paced environments while driving optimum results.

Work Experience

Director of Operations

- Perform a wide array of tasks, including creating and implementing standard operating policy and procedures, as well as training manuals for all departments; setting up accounts with vendors; and identifying and resolving arising conflicts
- Deal with acquiring all licensing for business, ranging from city planning, and health inspections to Texas Alcoholic Beverage Commission (TABC) licensing
- Set strategic direction in the development of objectives for departments and individual managers
- Apply sound knowledge of fiscal planning, budgeting, reporting, and various laws and regulations, such as following Texas Workforce Commission compliance
- Effectively manage accounts payable and receivables, payroll, and other business functions
- Hold full responsibility in hiring and training staff and subordinate members, including 14 managers and more than 130 employees
- Administer resource allocation, budgeting, as well as employee evaluations
- Fulfill multiple roles, encompassing human resource personnel and operations manager
- Ensure timely reporting of profit and loss numbers to senior management and regulatory agencies
- Manage the Employer eServices (UHC), accountable for enrolling and explaining to all employees about benefits package
- Expertly utilize the Hot Schedule online system for scheduling of staff members

Career Highlights:
- Succeeded in opening The Grove by providing input for business and strategic planning
- Attained unemployment claims fewer than 9% based on insurance carrier and claims


Jan 2009 - Jan 2012 University of Texas at Arlington