Detail-oriented, results-driven, and performance-focused professional, offering extensive experience in general management, customer service, store operations, sales, and program administration.
Armed with solid expertise in continuous process improvement, rapid conflict resolution, and product quality.
Adept at identifying key business initiatives to drive company advancement, increase sales quotas, and achieve revenue growth.
Effective at leading and collaborating with cross-functional teams toward operational efficiency and productivity.
Technically proficient with Microsoft Office Outlook, and internet, and Windows explorer.
Promptly handle and address problems while rendering excellent customer service.
Assume accountability in ordering, monitoring, and organizing inventory; as well as assessing sales statistics to forecast, schedule, and control labor cost.
Guarantee achievement of quality and specification requirements for all recipes, food preparations, and presentations.
Observe strict adherence to health and hygiene regulations.
Steered efforts in enhancing month-end closing process through month-end budget reports automation.
Fulfilled key tasks in establishing standards and objectives for various stores and departments.
Provided expert leadership to team members regarding effective methods, operations, and procedures.
Oversaw all aspects of payroll and timekeeping operations, which included completing proper paperwork for new hires and terminations.
Dealt with inventory procedures improvement and spoilage levels reduction to decrease food costs by 15%