Highly dynamic, versatile, and results-driven professional, offering strong qualifications honed from extensive management experience in the retail industry. Equipped with outstanding leadership aptitude, combined with the ability to work independently or as part of a team. Efficient at working within fast-paced, high-stress situations with multiple responsibilities. Effective communicator with the ability to develop and maintain productive relationships with individuals at all levels.
Formulate and execute innovative marketing and community engagement plans. Hold accountability in recruiting and leading professional development of staff in alignment with the company’s vision toward success.
Succeeded in increasing annual sales from $5M to $12M though sales coaching and marketing efforts in two years.
Provided expert oversight to daily business operations, including recruitment, hiring, training, performance management and evaluation, sales plan development, and implementation. Supervised daily sales and marketing initiatives, while developing sales and customer service teams. Spearheaded marketing and selling ancillary products, such as insurance waivers and rate upgrades. Accumulated leads for other departments, including Fleet, Car Sales, and Business Rental. Displayed proficiency in rendering first-rate customer service to guarantee client satisfaction.
Established reputation for consistently exceeding company goals in the four core business categories: retention, customer service, growth, and profitability, which included:
Development of marketing strategies and creation of strategic business partnerships with referral sources that exceeded growth goals by more than 10% annually;
Improvement of revenue performance by 40% in the first year and more than 10% annually through weekly management team sales training plan;
Reduction of operating cost by 35% against company averages through training, follow-ups, and accountability planning for management team; and
Increase of annual revenue from $7.8M to $12.5M in four years, while improving profit from $1.2M to $3M annually through comprehensive market development and training plans.
Facilitated daily performance objective meetings; drove weekly training and marketing efforts that enhanced revenues from $1M to $2.5M.
Brought significant increase to annual profitability from $70K to $500K through cost controls, revenue, and growth plans.
Boosted ancillary sales buy by 40% and overall revenue by 5% through sales coaching and personal sales execution.
Exemplified outstanding skills in increasing customer satisfaction scores to company expectations of 80%, achieving 73% to 86% in six months.
Successfully obtained five monthly and one quarterly sales award through relational selling to the company’s end customers.
Earned recognition as top branch corporate accounts manager for exceptional team performance for business rental.