Confidential Confidential

  • Senior Operations/VP Operations
  • Studio City, CA 91604
  • Jul 17, 2017
Full time Healthcare

Personal Summary

Systematic, results-driven, and accomplished professional with extensive background in information technology and healthcare industries, combined with hands-on experience in operations management, project administration, vendor relations, and continuous process development.
Expert at overseeing and executing plans, schedules, policies, and programs for data processing, network communications, business operations, and management information systems to meet organizational goals. Armed with top-tier management aptitude in leading a team to improve performance, optimize productivity, and boost efficiency.
Equipped with articulate communication and interpersonal skills, essential in establishing rapport with professionals at all levels; fluent in English with working knowledge of Spanish.

Work Experience

Jan 2016 - Chief Operating Officer

Monitor the execution and effectiveness of new and existing practices to ensure alignment with the company’s vision and objectives
Improve processes for active patient base for practices through data mining of specific criteria relevant to the program offerings
Establish strong rapport with strategic partners to increase mutually beneficial revenue streams
Hold accountability for health education, accounting, vendor relations, purchasing, insurance verification, remote connection, and daily operational management
Develop financial reporting systems and schedule and calendar systems for over 10 different EMR systems and 20 different MD offices
Administer all website construction and modification, email systems, and EMR system template and trained staff upon completion of the said systems
Work with the lead product development team at eClinicalWorks to assist with process improvement and establish the company’s enterprise environment
Proactively involved in NIH supported grant study at the University of New Mexico in 2017 and assisted in utilizing eClinicalWorks (eCW) electronic medical records system
Design and implement workflows and manage the technology preparation of two different telehealth platforms through mobile devices
Oversee the development of the enterprise environment of several locations, practitioner logins, and location specific templates to enable health coaches and practitioners in to track protocols established by the chief science officer and primary researcher
Support participant patient base and take charge of designing and monitoring the setup of research participants mobile devise to utilize numerous applications, push their data to the telehealth platforms, and enable practitioners and providers to acquire access on patient data

Key Highlights:
Created and implemented a marketing plan through digital marketing and practice referrals, which enhanced leads generation for client practices
Recorded processes to monitor the efficiency of all practices and expedite process implementation, patient interaction, and program adoptions
Collaborated with the chief executive officer in developing strategic plan and initiate new workflow processes, which successfully expanded services from the West Coast to the East Coast
Devised and maintained a forecasting and reporting infrastructure to relay necessary information to the Operations Team, as well as for the Executive Team’s strategic decision making
Facilited production of 20 practice (MD offices) clients, which referred over 350 patients into several Truvanta telehealth programs within six months with a limited budget
Minimized cost of per patient visit by 35% by restructuring health coach costs per visit while simultaneously building in health coach incentives
Expanded insurance reimbursement revenue by 58%, while minimizing insurance resubmit through analysis of insurance EOBs on a per payer basis

Vice President Operations

Conducted ongoing process evaluation; coordinated project status; minimized scope creep; and determined and resolved operational issues and constraints
Participated in the three-month NIH grant-supported study “Obesity Management Using Telemedicine” at the California State University, Long Beach, California - (platform used was AmWell, Telehealth portal)

Co-Founder | Vice President Operations 2010–2014
Generated revenue reports for product sales, insurance billed/received, and cash obtained from services, while collaborating with the Physician Ownership Groups to analyze reports
Spearheaded training of staff and oversaw operational expenses to execute process enhancement across operations and improve customer service, billing, office flow, and policies
Built relationships with key external vendors to maintain alignment with established budget and timeframe in completing the projects
Facilitated health fairs, table presentation, and InBody setup, while attending body comp analysis and communicating with participants
Acted as an inventory manager and trainer of cloud-based software for all weight loss sites to guarantee accurate and sufficient level of supplies
Managed project deliverables for employee training, which included delivery methods for new and returning patients
Ensured compliance with Health Insurance Portability and Accountability Act (HIPAA) in managing patient files, computer screens, patient file conversions, and sensitive documents remaining on printers

Key Highlights:
Engineered online documentation portal to provide seamless communication and consultation with patients, health educators, medical doctors, and physicians
Performed patient flow analysis in all weight loss activities from beginning to end of visits to maintain smooth and easy access during peak patient flow times


Bachelor of Science in Business Administration, Minor in Marketing
California State University