William McCollum

  • Buying/Purchasing
  • Grand Haven, Michigan 49417
  • Jul 16, 2017
Full time Management Manufacturing / Production Retail / Wholesale

Personal Summary

Performance-focused, seasoned, and accomplished professional with comprehensive experience in inventory monitoring and control, revenue growth and business expansion, and budget and cost optimization.

Effective at developing and implementing innovative strategies to exceed target sales goals, maximize growth opportunities, and expand market share. Armed with first-rate management skills in leading a team to enhance processes, optimize productivity, and boost efficiency. Armed with the ability to provide excellent customer service in accordance with highest professional and ethical standards. Equipped with articulate communication and interpersonal aptitudes, essential in establishing rapport with professionals at all levels. Technically proficient with Mac, IOS, Pages, and Microsoft Word.

Work Experience

Assistant Store Manager
Nationwide Free-standing Specialty Chain Store

Team Leadership and Collaboration

  • Efficiently managed over $10M worth of covering zone, while supervising 3 department managers, 4 inside sales representatives, 1 outside sales representative, and 16 additional direct reports

  • Facilitated training to new department managers on how to analyze and use reports, which led to process development which reduced back stock, improved on-hand counts, and minimized shrinkage numbers

Business Operations Management

  • Fulfilled additional functions including inventory and merchandising, operations and marketing, and human resource administration and customer service

  • Provided assistance in minimizing the zone’s shrinkage and increasing sales and profit through an improved customer service programs and resolving human inventory management errors, which surpassed sales by double digits and minimized security shrinkage

Program Development and Implementation

  • Facilitated store-wide employee training on web-based selling tools and initiated and utilized mobile technology platforms to streamline store operations and enhance customers’ home improvement experience

  • Introduced customer loyalty programs, monitored bi-annual luncheon sponsored events, and participated in promotional activities, which established rapport with clients and accumulated additional annual sales

Store Manager 2007-2011

Business Operations Management

  • Administered profit and loss functions of three store business lines including retail, installations, and delivery, as well as budget, direct sales/revenue, with more than 150 employees supervised

  • Carried out several duties including corporate leadership, staff management, store operations, meeting facilitation, human resource administration, customer service, issue resolution, and reports analysis

  • Mitigated store shrinkage and loss by enforcing higher accountability for losses to enable senior managers in signing off on invoices before the loading and unloading of merchandise in collaboration with the Loss Prevention Department

  • Maximized sales on energy star product line in partnership with local high-security firm to conduct in-house and on-site training for staff while negotiating discounts with the staff and clients

Staff Training and Development

  • Ensured the alignment of staff’s skillsets with appropriate positions, while initiating in-store contest to enhance product and service awareness, while establishing a fun-selling environment; transformed the store into more positive and rewarding, customer service-oriented, and employee-centric organization

Customer Service and Relations

  • Established relationships with key clients, thus gaining significant growth in sales and profit with reduced shrinkage

Program Development and Implementation

  • Launched an inventive and productive programs to supervise and sell more stock and assisted department managers in maximizing in-stock products by overseeing stock levels and refilling stocks during evening shift

  • Implemented a cross-training program, which enabled departments to borrow staff from other departments during peak seasons

Store Manager
Nationwide Free-standing Specialty Chain Store

Staff Leadership and Collaboration

  • Led 130 associates and spearheaded operations, human resources, and sales, while managing customer service, merchandising schedules, inventory, warehousing, shipping and receiving, shrink, seasonal changes, fixture repair, facilities maintenance, and safety/security

  • Rendered guidance to associates in acquiring several promotions and Best in District Award, which enabled the store to be designated as the training center for other stores with operational issues

  • Closely coordinated with department managers to discuss administration, sales and merchandising, customer service, staffing, and employee development

Operations Management

  • Singlehandedly managed annual sales worth $28M to $30M and enhanced underperforming store departments and functions by driving all efforts to budget sales, margins, and expense goals

  • Participated during multiple community initiatives including nationally recognized Habitat for Humanity build ups and local school-oriented, and small wood building projects

  • Minimized expenditures and boosted net earnings before taxes by 115% through operational controls optimization, payroll administration, and inventory management

  • Refined store culture into a customer-service-oriented setting, educated new management, and re-trained floor associates on sales techniques, thereby maintained the levels of inventory shrink by 0.87%, trending by 0.36% to sales, and more than 200 days with zero accident

Program Development and Implementation

  • Gained the top three company-wide rank for mystery shops in customer focus program by implementing a program to oversee in-house client issues, which will provide quick response and resolution

Customer Service and Relations

  • Boosted sales and margins by improving customer service and reducing customer complaints

Education

Bachelor of Science in Business Administration
Ferris State University