Confidential Confidential

  • Virtual Trainer or Coach/Mentoring or HPT-Gap Analysis
  • Grand Prairie, TX 75050, United States
  • Jul 12, 2017
Full time Education Telecommunications

Personal Summary

Multifaceted and performance-focused professional, offering hands-on human resources experience, with focus on employee coaching and program management. Recognized for solid expertise to oversee and implement HR processes and training programs; maximize business opportunities; and cultivate strong employee relations. Well-versed in utilizing the latest teaching techniques and tools to maximize individual’s productivity and effectivity. Goal-driven and highly effective leader; armed with keen attention to detail and well-defined mentoring capabilities and communication, analytical, technical, problem-solving, and management aptitudes.

Work Experience

Human Resources Specialist | Trainer
Jan 2003 - Confidential

Expertly handle the development and delivery of training and educational programs, including skills training, communication, team building, and management development through the utilization of various instructional methods
Employ keen attention to detail in conducting needs and gap analysis
Display expertise in mentoring and guiding managers on effective staff coaching
Evaluate curriculum improvement opportunities and provide effectual recommendations
Render high level of assistance in developing new curricula
Maintain in-depth knowledge in latest technology, as well as research and market information and trends
Demonstrate proficiency in utilizing the latest teaching techniques on corporate training curriculum, including Centra, SharePoint, and Lync
Consistently enhanced training style by identifying new ways to engage participants based on employee education and their life experiences for corporate needs

Notable Accomplishments:
Received appointment to lead a group of managers from across the country in restructuring company’s Store Management Academies in 2011, which produced the best Academy Sprint within a year
Earned selection to facilitate the training of all new trainers on how to coach, select, and complete successful human performance technology (HPT)
Made significant contribution in increasing accessory sales by 20% every year
Served as key contributor as member of the team in revising the trainer handbook
Pioneered the HPT process on how to handle issues; along with a process in training new instructors on HPT, grow coaching, and field visits
Led the development and implementation of workshop to Mike Cusick’s area in researching employee’s performance and coaching on employee’s needs, which generated sales of $7 per handset in accessories across the region within two months


Bachelor of Science in Psychology
University of Texas of the Permian Basin