Charee Collins

  • Healthcare management
  • Ellicott City, Maryland 21043
  • Jul 11, 2017
Full time Healthcare

Personal Summary

Goal-driven, resident-focused professional with extensive experience in planning and overseeing daily operations of health care facilities to ensure consistent delivery of the highest standard of care to residents. Adept at motivating, guiding, and leading high-caliber teams of professionals to collaborate toward a common goal. Equipped with articulate communication and interpersonal skills in building positive work relationships with individuals of all ages and backgrounds. Proficient with Microsoft Office applications (Word, Excel, and Access).

Work Experience

President, Board of Directors
TEA Cares Foundation
  • Provided leadership to nine multinational members of the board in implementing the foundation’s mission and vision, while organizing the foundation’s operating budget

  • Established and sustained positive working relationships between the foundation and associated nongovernment organizations

  • Led the recruitment of volunteers among expatriates and non-resident Indians (NRIs) to support planning and management of fundraising events, as well as volunteer activities among associated nongovernment organizations

  • Acted as foundation’s spokesperson, attending public events and advocating the organization’s mission and vision

  • Directed existing board members on succession planning and orientation of new board members

  • Mentored the president-elect on various key tasks and responsibilities

  • Defined agendas focused on key strategic issues for fundraising events, budget management, and relationship building with associated nongovernment organizations

Clinical Specialist
BTE
  • Conducted training for medical professionals and university researchers in using rehabilitation equipment to achieve optimal patient or research results

  • Facilitated local and international lectures and seminars for the sales staff

  • Taught continuing education (CE) classes on theory and clinical application of rehabilitation equipment for both local and international medical professionals

Director of Rehabilitation Services
Broadmead Retirement Community
  • Directed the operations of the Rehabilitation Department supporting 400 residents, which involved overseeing $300K annual budget, maintaining financial stability, and improving existing operations

  • Led all personnel to ensure consistent delivery of high-quality care to all residents in the therapy services

Key Highlights:

  • Received the Leadership Award in recognition for exceptional contributions toward corporate mission and goals

  • Guided interdisciplinary team members on proper procedures for treatment and billing in Medicare's Prospective Payment System, thus boosting therapy revenue by 60%

  • Spearheaded the operations of the Falls Safety Committee for three years, which entailed integrating educational training and systems that significantly decreased the number of falls within comprehensive care to manageable levels; earned the Team Achievement Award

  • Integrated a Medicare Part A Per Diem Program, which expanded short-term patient volume and boosted referrals in the comprehensive care unit

  • Co-facilitated leadership seminars on changing and succeeding under any conditions, which was based on John Kotter’s tools for change; thereby establishing understanding of management issues while developing cohesive staff collaboration toward common business and resident care goals

  • Conducted presentations to residents on several rehabilitation topics to improve quality of care; garnered high praises from residents which contributed to increased patient satisfaction

  • Developed and executed highly effective safety training programs for residents to guide them in properly using power-operated vehicles

  • Implemented the Employee Wellness Program to guide staff on healthy life choices and behaviors, which earned positive feedback from participants and improved morale and motivation

  • Created a redesign of programming and facilities to improve marketability and competitiveness of the Wellness Department, which entailed opening services to surrounding communities

Director of Rehabilitation Services
Future Care Health Services
  • Played a lead role in boosting operational efficiency, establishing staff cohesion, and improving quality of care for long-term nursing home residents and short-term outside community residents

  • Directly collaborated with staff through one-on-one and small groups to address conflicts and establish consensus toward the common goal of business efficiency and quality resident care

Key Highlights:

  • Initiated comprehensive operational analysis to determine underperforming areas and processes; formulated and implemented process improvement strategies that provided immediate and significant productivity improvements

  • Closely worked with all units and disciplines to streamline productivity enhancements while establishing a culture of collaboration, community, and support

  • Spearheaded strategic planning and financial management of $700K departmental budget, thus surpassing corporate quarterly budget goals

Education

Master of Arts in Management and Policy for Aging Services
University of Maryland, Baltimore County (UMBC)
Master of Science in Physical Therapy
Gannon University
Bachelor of Science in General Science
Gannon University