Alisha Huajardo

  • Management
  • Hayward, California 94544
  • Jul 04, 2017
Full time Management

Personal Summary

Growth-focused and performance-driven professional, offering wide-ranging experience in project management, organizational management, and client relations and support within diverse industries. Dedicated at leading cross-functional teams focused of strategic planning, financial activities, and clerical functions achieving highest operational efficiency, optimum service delivery, and utmost customer satisfaction. Armed with proven skills in handling and completing wide-variety of duties with proven results; able to thrive in a fast-paced and stressful settings. Technically proficient with Microsoft Office Suite, Mac, and PC.

Work Experience

Transfer Ambassador
California State University East Bay

Communication and Support | Administrative

  • Directly guide all incoming transfer students during their transition while conducting individual and group mentoring sessions

  • Provide support during student panels and work resource tables

  • Perform various administrative responsibilities within the Transfer Student Programs Office, as required

Program and Event Management

  • Coordinate all events, activities, and programs relating to transfer students throughout campus community

  • Administer all staff transfer orientations, smooth transitions, and transfer student programs sponsored events

  • Keenly execute the transfer student programs in community events while collaborating with various administrators, departments, faculty members, and students

  • Attend to community college outreach with school partners through tabling events, campus tours, and student panels

Sales Associate | Certified Fit Specialist
Nordstrom

Sales and Merchandising

  • Drove significant efforts in achieving consistent high sales figures in Nordstrom’s Lingerie Department

  • Employed detailed product knowledge to maintain low rate of returns and exchanges

  • Exemplified leadership in sales floor merchandising which maximized traffic and profitability

Customer Service

  • Took full charge of providing excellent customer service while creating a large-scale portfolio of repeat clientele

  • Closely interfaced with numerous customers daily through phone conversation and email correspondence

Office Manager
Ellinwood Dental Care

Operations Management | Data Administration

  • Promptly addressed and responded to patients’ and doctors’ needs and inquiries while resolving patient issues in compliance with company policies and procedures, healthcare regulations, and dental board standards

  • Held responsibility in organizing and analyzing management reports while maintaining patient data based on regulations and company policies

  • Secured records and ensured adherence to privacy and security regulations

  • Rendered expert leadership in ensuring office appearance and functionality

Human Resource and Administrative Support

  • Directly handled patient scheduling and patient traffic flow while managing specialist referral process

  • Created and presented treatment plans to patients

  • Fulfilled human resource functions including recruiting and selecting office staff to achieve operational requirements, along with training and developing employee to meet performance standards

  • Tracked staff schedules while strengthening employee relations

  • Executed various administrative functions, including bank deposits, revenue posting, staff payroll, and invoice processing

  • Generated and disseminated business correspondence and reports while assisting during marketing and promotion initiatives

    Accounting and Financial Transactions

    • Assumed full responsibility in organizing and displaying financial arrangements to patients while processing dental claims

    • Maintained close interaction with dental insurance companies ensuring claims compensation

    • Supervised and maintained office budget while overseeing supply purchases, equipment upgrades, and operations expenses as well as all collections and accounts receivable

Customer Sales and Service Representative
Wells Fargo

Management

  • Delivered overall banking services to numerous customers, focusing on personal financial counseling and customer service

  • Complied with operational controls toward customer and bank asset safety and security, including legal, corporate, and regulatory procedures

Customer Service

  • Strengthened relationships with customers and maximized profitability by collaborating with sales specialists in retail lending, investments, and other product areas for utmost customer experience

  • Closely interacted with customers to identify financial needs, products, and service recommendations through personal and phone conversation

Operations Manager
Men’s Wearhouse

Customer Service and Support

  • Built and maintained new and current customer relationships by overseeing telephone contact and sales activities

  • Employed operational, visual, and customer service standards in store while gathering feedback and collecting vital information from customers

Business and Financial Administration

  • Offered support with overall financial activities, including cash control, balancing, and daily deposits transactions

  • Established business connections within the local community while promoting several Bay Area stores

  • Optimized daily duties by adhering to store profit and loss, performing regular inventory checks, and processing supply orders

Education

Bachelor of Arts in History
National Student Exchange
Associate’s Degree for Transfer
Diablo Valley College