Confidential Confidential

  • Project/Program Manager
  • Austin, TX 73301
  • Jul 03, 2017
Full time Telecommunications

Personal Summary

Success-driven, multifaceted, and performance-focused professional with broad-based experience in project and program management, encompassing engineering, project planning, risk assessment and mitigation, facilities oversight, field installation, logistics, and procurement operations.

Known for strong ability to analyze organizational procedures; identify potential opportunities and deficiencies; and develop cost-effective solutions toward productivity enhancement, company growth, and customer satisfaction. Effective leader and concept-to-execution driver, with expertise in overseeing multimillion-dollar projects from inception to completion through delivery. Equipped with first-rate management skills in creating and transforming visions and plans into strategic actions to drive the achievement of set-forth goals and objectives. Adept at establishing productive rapport and working collaboratively with key clients, vendors, management, and other professionals of multicultural backgrounds.

Work Experience

Senior Program Manager
Sep 2008 - Confidential

Provide strategic oversight to the Shared Services Department involving recycling, procurement, logistics, automation, and special projects, while generating reports and presentations for the senior management
Spearhead a team of 14 employees, in charge of providing effective support to Tangoe catalogs for customers and more than 70 integrated accounts with over 900,000 lines of service
Supervise all stakeholders, as well as process flow setup and project toward efficient completion and transition
Facilitate performance enhancement initiatives to a team through proper coaching, counseling, and management of direct reports

Career Highlights:
Served as the driving force behind the successful design, development, and oversight of the following:
A new 10,000 sq. ft. logistics center for stage cellular devices;
An automation program that allows the company to send new activations, deactivations, suspends, and upgrade requests to wireless carriers through creation and utilization of APIs submissions with ATT, Verizon, and Sprint,
which significantly generated savings of over $100K yearly; and
Tangoe MobileRenew Recycling Program, producing over $1M yearly in added revenue
Earned multiple commendations from clients for consistently attaining goals, as well as from managers for outstanding work performance, thus resulting to promotions
Efficiently administered and supported over 70 corporate accounts and maintained green customer satisfaction (CSAT) status
Initiated the publication of a buyback and recycling article on Articulate Communications

Project / Program Manager II, Service and Repair
Apr 2005 - Sep 2008 Sprint Inc. (Now Together with Nextel Communications)

Established and instituted process of company’s services involving departmental and high-caliber teams responsible for the delivery of new and existing projects
Held accountability for the strategic planning and management of schedules, as well as keen oversight of budget and spending
Conceptualized complex and multi-departmental strategies for the development and execution of organized strategic goals
Maintained active communication with senior internal and external personnel
Closely monitored work performance of subordinate project and program management team; delegated individual responsibilities; determined appropriate resource; and created schedules toward timely completion of projects

Career Highlights:
Led the design and implementation of the newest corporate communication vehicle, The ASC Toolkit
Rendered active participation to AMA Business Writing Workshop

Education

Master Certificate in Applied Project Management
Villanova University
Bachelor of Business Administration in Business and Management
St. Edward’s University