Confidential Confidential

  • Customer Relationship Manager
  • Sparta, NJ 07871
  • Jun 29, 2017
Full time Financial Services

Personal Summary

Top-performing and methodical leader with experience in providing superior customer experience through expertise in identifying client needs as well as investigating and resolving inquiries and complaints. Equipped with
sound knowledge of various transaction processing platforms, such as debit, automated teller machine (ATM), and point of sale (POS). Adept at developing strategic plans to rapidly solve problems, maximize performance, and
reduce operational costs. Highly effective communicator and collaborator, accustomed to building and maintaining long-lasting rapport with various individuals.

Work Experience

Product Delivery Manager
Aug 2011 - Confidential

Played a main role in improving the ongoing business case development and product delivery strategies execution across the United States market
Served as a go-to partner for sales support in winning more brand flips and new launch opportunities
Successfully on boarded 80% of new direct IBCU customers to MasterCard in 2016
Established connections with Independent Bank and Credit Unions (IBCU) CAM Team in supporting existing processor business and securing new issuers to MasterCard as well as processors and primary personnel in charge of activities related to launch, conversions, and best practice methodologies
Delivery of consistent implementation processes through utilization of standard implementation methodology and tools, which included monthly meetings, resource guides, optimization solutions, project check list, and
implementation best practices


Bachelor of Arts in Communications and Sociology
Rutgers University