Seasoned, astute, and results-oriented IT management professional, offering extensive experience in network management systems (NMS) and automation. Equipped with subject matter expertise in access control and configuration compliance management; as well as network time distribution, and wireless, fault, and performance management. Adept at designing and implementing monitoring systems and operational processes toward organizational growth and advancement. Equipped with outstanding work ethic and leadership skills as evidenced by multiple promotions and high ratings during performance reviews.
Provide subject matter expertise with focus on enterprise telecommunication management systems.
Function effectively as product owner for all network tools and automation, while overseeing a team of 12 engineers, 2 contractors, and a scrum master.
Demonstrate excellent skills in handling and accomplishing multiple projects through the use of Agile, Kanban, and Scrum methodologies.
Perform a wide range of tasks, which include the following:
Administration, authentication, compliance, and security of network devices;
Execution of mass-scale automation modifications of the entire network device estate;
NIST control language/remediation plans and Sarbanes-Oxley (SOX) compliance language/policy definition;
Documentation and improvement of operational process;
Hiring and training of network management engineers;
Product evaluation of commercial off-the-shelf (COTS) products;
Modification of built-in house applications and operationalization of custom/open source prototypes;
Decision-making processes toward build, buy, and/or hybrid;
Implementation of third-party, IT engineering, IT operations, and ITIL functions for insourcing efforts;
Tracking and reporting of user events through privilege user monitoring integration; and
Device configuration standardization, as well as audit artifact collection across network platform tools and security devices.
Played leadership role and expanded duties to contribute to overall organizational growth, such as:
Integration with the security intelligence center;
Mass scale configuration compliance;
Migration of toolsets to Amazon Web Services (AWS) and Equinix;
Consolidation of tools for visibility across the enterprise; and
Transparent access to all network data for open exposure of networks and cross comparison with other platforms.
Spearheaded the Network Insourcing Team to insource data network operations support and device management, voice virtual contact routing (VACD) infrastructure support, and ITIL services from Verizon that on-boarded 108
resources and brought significant savings of $7.6M on a yearly basis.
Led and mentored four staff members to fill in leadership positions, which resulted in the promotion of one associate to senior management-level.
Earned the TechXcellence Award for handling and accomplishing the Takeback Project as part of an effort to expand fault monitoring definitions.