Dynamic, multifaceted, and goal-driven professional with extensive experience in sales management and customer service with focus on the automotive industry. Offer proven track record of outstanding sales achievements with capability to multitask. Demonstrate excellent supervisory ability with commitment to accomplish and surpass company sales goal. Exemplify exceptional communication skills along with decision-making aptitudes. Possess technical proficiency with Microsoft Office Suite, CRM systems such as Reynolds & Reynolds, Salesforce, auto retention programs including AutoAlert, Team Velocity, Maturity Management, and BDC/Internet Programs automotive experience.
Held accountability in supporting existing accounts and generating new customers to improve truck sales and overall customer satisfaction and exceed or achieve sales quotas.
Took full charge of communicating with prospective customers and assigned accounts within assigned territory.
Evaluated and addressed customer specific needs, while maintaining high level of customer satisfaction.
Promoted and sold heavy- and medium-duty trucks.
Recorded sales orders, secured deposits, and processed paperwork in accordance with recognized dealership policies.
Created and facilitated sales proposal presentation to clients.
Handled and managed upfitting needs set by the client.
Cultivated relationships with employees and customers to help enhance sales process and network.
Administered new vehicle inventory which included order and dealer trades.
Presided training and support to sales staff and rendered assistance in closing deals.
Managed overall aspects of Sales Department; oversaw desk deals, RDR cars, as well as tracking gross logs.
Drove efforts in supporting general sales manager and senior assistant store manager regarding operational duties and customer support to achieve quality service, customer satisfaction, and profitability.
Provided assistance in recruitment and interview process for all possible available positions.
Served customers with the highest quality of service and guaranteed sense of priority, in collaboration with the other management.
Provided assistance to customers by sharing knowledge and making personal suggestions, as well as informing them on the use and operation of the merchandise.
Utilized broad knowledge in managing finance and credit decisions.
Dealt with arranging special merchandise orders for customers as well as ensuring that all standards of merchandising were organized on a daily basis.
Played a key role in creating strategies to support the improvement of the current sales from existing customers, which led to 20% growth on monthly sales and surpassing of the sales target by 20%.
Earned VW Sales Guild awards from 2005 to 2014 and VW Elite awards from 2006 to 2014.
Demonstrated expertise in store management by evaluating and minimizing operational costs to ensure store profitability.
Took charge of fostering a retail environment that encouraged positive customer experience and motivated the personnel to achieve sales targets.