James Sheppard

  • Commercial Property Adjuster
  • Irving, Texas 75060, United States
  • May 22, 2017
Full time Insurance

Personal Summary

Seasoned, detail-oriented professional with extensive experience in insurance, including various commercial and residential claims. Expert at analyzing and providing appropriate solutions to various situations and complex issues on insurance. Well-versed in establishing and maintaining high level of positive working relationships with key stakeholders to ensure attainment of set goals and objectives. Technically proficient with Microsoft Office Suite (Word and Excel), Xactimate, and Windows Millennium Edition (ME).

Work Experience

Independent Property Adjuster
Jan 2004 - NCA Group and Crawley Adjusting Service

Handle catastrophe storm assignments across various locations such as New Orleans, Louisiana; New York City, New York; Oklahoma City, Oklahoma; and Pensacola, Florida
Interface with insured on scope of repairs to clarify the repair against replacement issues, coverage, explain coverage, and restrict loss through remediation; as well as to calculate loss of earning coverage in relocate manufacturing on other locations and employing overtime labor for loss reduction
Recognize possible fraud indicators, subrogation, and salvage, as well as collaborate with salvors to reduce loss
Preside over the authorization on scope of repair, as well as the preparation of more than $1M estimates and valuations
Describe the cause of loss, scope, and pricing details, as well as potential problem areas to insurance carrier
Arrange final settlement of insured within carrier authorization to promptly restore their pre-loss condition
Act as a member of Zurich Insurance Company’s Core Catastrophe Team
Conduct field inspection, estimation, and report of more than $750K catastrophe property losses in commercial and residential risks caused by hurricanes, hail, and wind
Key Highlights:
Efficiently performed face-to-face interaction to determine difference in insurance scope and pricing
Received appointment as appraiser on wind and hail losses to insurance carriers

Business Interruption Claims Consultant (Part-Time)
Jan 2000 - Freelance

Evaluate financial records of businesses that offer claims to insurance carriers under various business interruption endorsements
Produce claims schedule, documenting employee retention, multiple locations, and seasonality loss revenue issues

Storm Adjuster
Jan 2005 - Dec 2012 Williams Claims Consulting Corporation

Served as member of the Zurich Insurance Company’s Core Catastrophe Team
Took charge of all aspects of field inspection, estimation, and reporting of more than $750K worth of catastrophe property losses, caused by Hurricane Katrina, as well as various hail and wind catastrophes in Arkansas, Kentucky, Louisiana, Mississippi, Missouri, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Tennessee, and Texas
Held responsibility in brokering numerous commercial roof losses on all built-up and single membrane roofs


Bachelor of Arts in Political Science
Arkansas State University