Confidential Confidential

  • Antelope, California 95843
  • May 22, 2017
Full time Business Services Management

Personal Summary

Armed with proven expertise in creating and implementing various test cases and scripts, meeting deadlines, and quality expectations while complying with design specifications. Equipped with the ability to attain high-quality and on-time completion of product deliverables, along with strong capability to adapt and thrive within critical and fast-changing environments. Adept at providing first-rate customer service to guarantee client satisfaction and meet customer expectations. Recognized for great work ethic and outstanding ability to establish and maintain positive relationships with individuals at all levels of the organization.

Work Experience

Training Lead
Jan 2016 - Feb 2017 Oncore Consulting LLC
  • Play a pivotal role in generating acceptance process for key project deliverables, such as Training Plan, Train-The-Trainer Plan, and Instructor Led Training (ILT) Guides and Computer Based Training Courses

  • Design training course structure and outline for various functional release implementation strategy

  • Provide expert oversight to project management-related tasks associated to implementation effort; as well as the CBT template development and acceptance effort

  • Efficiently prepare state staff in delivering training materials by creating and instigating Train-the-Trainer approach

  • Collaborate with subject matter experts (SMEs) in developing training course outlines and training materials

  • Ensure alignment with the design specification for the training course curriculum by supervising the Training Development Team and to attain customer expectations

  • Establish and manage training environment maintenance which include deployments strategies, data extracts, and training data preparation efforts

  • Organize project schedules by expertly creating training development approach

  • Played an instrumental role in obtaining acceptance of key training deliverables by maintaining harmonious relationship with clients