Success-driven, highly analytical, and detail-oriented professional with broad-based experience and expertise in IT services management.
Known for strong ability to analyze organizational procedures; identify deficiencies and potential opportunities; and develop operational solutions. Effective and hands-on leader and concept-to-execution driver, with first-rate management skills in transforming visions and plans into strategic actions toward the achievement of set-forth goals. Recognized adeptness in identifying complex solutions and coordinating team efforts to achieve smooth and productive operations. Excellent communicator; able to establish productive rapport and work collaboratively with individuals of multi-cultural backgrounds. Bilingual in English and Portuguese.
Demonstrated expertise in overseeing IT infrastructure projects including new sites development and expansion
Held full accountability in the following:
Identification and implementation of new technologies such as IP telephony system, collaborative tools, virtual private network (VPN) client, circuit monitoring system, SMS, and videoconference for Brazil and South America;
Development and oversight of request for proposal (RFP) processes for all telecommunication services in Brazil with 43 sites and long-range-plan (LRP) in the IT area
Provided hands-on management to telecom services with regional and global partners, as well as SG&A and capital budget of the IT area
Functioned effectively as the coordinator of helpdesk and outsourcing services and specialist in cost control, responsible for cost reduction in the telecommunications area by more than $1M yearly
Rendered active participation in global programs, as well as led the service level agreements (SLAs) implementation along with global and local partners
Made significant contribution to the development of the following:
IT finance dashboard, resulting to achievement of finance control enhancement and enabling of leadership to view actuals x forecast x budget; and
Telecom dashboard for the IT worldwide organization with strategic information about sites, thus implementing decisions regarding where to redirect investments and improvements
Led the execution of mobile carrier renegotiation, attaining 20% of saving by renegotiating rates during a RFP process
Structured an audit process for all carrier invoices and services, that cancelled services, disputed incorrectly charges, and renegotiated rates of fixed services, which obtained more than $2M of saving
Efficiently handled IT infrastructure managed services as network, telephone system, and mobile service for the Southeastern and Midwest region in Brazil with approximately 18 sites
Acted as the project manager, in charge of administering various sites for telecommunication projects including network upgrades, new technologies implementation, Cisco IP telephony, and mergers, acquisitions and growth