Methodical, detail-oriented, and performance-focused professional with extensive experience and strong expertise in business and system analysis, project management, solution design and architecture, and software/hardware troubleshooting within information technology industry.
Efficient in operating applications to effectively manage accounts payable/accounts receivable, general ledger, payroll, purchasing, scheduling, production, order entry, shipping, invoicing, and receiving.
Successful in generating several manuals, disaster recovery plans, training materials, process flowcharts, and business processes to support IT deliverables, streamline business operations, and attain set-fort goals.
Adept at conveying articulate communication and interpersonal skills crucial in establishing great rapport with professionals of all levels.
Managed the replacement and transition of four different legacy systems with a new project management system—Clients & Profits, which monitors project time and expense and generates billing for Xerox
Carried out several responsibilities which included requirements collection, production project plan development, software re-architecture, staff training, user documentation, maintenance, business process flowcharts, training materials, and several PowerPoint presentations
Maintained close collaboration with cross-functional departments to ensure timely completion of deliverables
Rendered technical and customer support for a local software company and daily interacted with clients
Provided support on mobile device platforms, windows workstations, and the iPhone by utilizing SQL Server Database tools
Wrote manuals for new products
Held responsibility in recording and scheduling pickup of online orders through company’s e-commerce website and in generating data transformation and data transfer scripts, procedures, and documentations
Interfaced company purchasing and scheduling modules by introducing automatic purchase order (PO) creation based on scheduling and material requirements
Conducted research and initiated an upgraded version of Global Shop Solutions, while enhancing software through utilization of software features
Documented and prepared custom reports such as financials, inventories, order entry, shipping, invoicing, production, and job costing assessment using Crystal Reports
Administered and endowed support on all LAN/WAN software and hardware