Lisa Fluker

  • Business System Analyst
  • Rochester, New York 14616
  • Jun 02, 2017
Full time Information Technology

Personal Summary

Methodical, detail-oriented, and performance-focused professional with extensive experience and strong expertise in business and system analysis, project management, solution design and architecture, and software/hardware troubleshooting within information technology industry.

  • Efficient in operating applications to effectively manage accounts payable/accounts receivable, general ledger, payroll, purchasing, scheduling, production, order entry, shipping, invoicing, and receiving.

  • Successful in generating several manuals, disaster recovery plans, training materials, process flowcharts, and business processes to support IT deliverables, streamline business operations, and attain set-fort goals.

  • Adept at conveying articulate communication and interpersonal skills crucial in establishing great rapport with professionals of all levels.

Work Experience

Senior Business System Analyst | Senior Technical Writer
Xerox Corporation
  • Managed the replacement and transition of four different legacy systems with a new project management system—Clients & Profits, which monitors project time and expense and generates billing for Xerox

  • Carried out several responsibilities which included requirements collection, production project plan development, software re-architecture, staff training, user documentation, maintenance, business process flowcharts, training materials, and several PowerPoint presentations

  • Maintained close collaboration with cross-functional departments to ensure timely completion of deliverables

Technical Customer Support Representative
Salon Technologies
  • Rendered technical and customer support for a local software company and daily interacted with clients

  • Provided support on mobile device platforms, windows workstations, and the iPhone by utilizing SQL Server Database tools

  • Wrote manuals for new products

Senior Systems Analyst and Programmer
Alleson Athletics
  • Held responsibility in recording and scheduling pickup of online orders through company’s e-commerce website and in generating data transformation and data transfer scripts, procedures, and documentations

  • Interfaced company purchasing and scheduling modules by introducing automatic purchase order (PO) creation based on scheduling and material requirements

IT Manager
Erdle Perforating Company
  • Conducted research and initiated an upgraded version of Global Shop Solutions, while enhancing software through utilization of software features

  • Documented and prepared custom reports such as financials, inventories, order entry, shipping, invoicing, production, and job costing assessment using Crystal Reports

  • Administered and endowed support on all LAN/WAN software and hardware


Bachelor of Science in Business Administration
Canisius College