Highly organized, results-driven, and versatile professional with extensive management experience in various business aspects, encompassing sales, accounting, public relations, entrepreneurship, and information technology. Knowledgeable of recruiting, human resources, advertising, budgeting, and process improvement. Equipped with superior communication skills necessary in cultivating positive relationships with individuals of different socioeconomic backgrounds. Proficient with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
Facilitated the recruitment, scheduling, management, and termination of employees.
Documented daily registration and departures of guests.
Organized and prepared breakfast; and restocked supplies.
Handled the maintenance of equipment, such as AC systems and commercial equipment, while cleaning linens daily.
Performed inspections to property in compliance with the standards of the Wyndham Hotel Group.
Dealt with guest requirements, concerns, and complaints.
Utilized the Wyndham Guest reservation system to attain the best rates and maximize profitability.
Collaborated with town leaders to foster a welcoming environment and gain knowledge of current trends and the proper location and time to conduct events.
Led the promotion of property to companies to improve revenue during non-tourist season.
Attained the highest Medallia rating from guests by demonstrating excellent property management for a 33-room motel in Riverton, Wyoming.
Enhanced the motel’s daily operations by promoting teamwork and training staff to attend to guests professionally.
Earned recognition from the Wyndham Hotel Group with a 4-Starburst rating, as well as from Days Inn with the Chairman’s Award by continuously fulfilling duties aligned with established corporate procedures.