Top-performing, forward-thinking, and results-driven manager, known for leading, motivating, and developing teams to achieve company goals and operational efficiencies. Well-versed at handling inventory and quality control, cash management, and customer retention initiatives. Armed with communication and interpersonal skills to establish rapport with individuals and ensure client satisfaction. Proficient with Kronos and Microsoft Office Suite (Word, Excel, and Outlook).
Responsible for recruiting, interviewing and developing new hires. Planned and prepared work schedules to provide maximum coverage for customers. Increased store sales by collaborating with numerous vendors to focus on top selling items. Kept out of stocks low through accurate ordering and cycle counts. Reduced shrink by reviewing inventory analysis reports, implementing proper damage procedures and loss prevention training.
Successfully assisted Store Managers in different locations. Assisted Store Managers in analyzing and reviewing departmental sales figures. Helped lead teams to increase sales by 9% in three months by re-merchandising front end displays and maintaining consistent customer engagement. Controlled inventory through accurate cycle counts and loss prevention training. Achieved 98% in Health and Safety audits.
Supervised teams in various locations. Responsible for mid shifts and closing shifts. Increased employee productivity, reduced customer wait times, monitored store safety and security. Increased store profitability through accurate inventory control, waste reduction and effective suggestive sales techniques. Supervised 12-15 Crew Members of different experience levels and diverse backgrounds