Ashmeeda Aridas

  • Director
  • Woodside, New York 11377
  • Feb 07, 2017
Full time Telecommunications

Personal Summary

Success-driven, growth-focused, and analytical professional, offering over 12 years of experience in project management and customer service within telecommunications
field; complemented with proven track of success in overseeing multimillion-dollar business initiatives and optimizing client satisfaction.

Known as an empowering manager; with proven adeptness in spearheading high-caliber teams of professionals to support organizational goals. Expert at developing
innovative and cost-effective solutions, analyzing the organization’s critical business requirements, and identifying deficiencies and potential opportunities to increase
revenues, improve profitability, and enhance competitiveness. Highly capable of establishing great rapport and long-term relationships with key stakeholders, clients, and
professionals of diverse backgrounds to identify opportunities, boost client base, and gain repeat business.

Work Experience

Manager – Client Services

Perform human resource functions such as hiring and training of services assurance specialist
Secure the alignment of Time Warner Cable (TWC) policies with customers’ business case and strategy by cultivating an advisor relationship with customer executive
Proactively render effective recommendations to stakeholders and technical operations, as well as to regional marketing and customer operations management regarding
improvement strategies
Perform thorough analysis of clients’ business objectives; identify best approach to leverage competency; guarantee maximization of customer experience; and oversee
direct reports daily
Act as the key VIP service delivery liaison for customers on site visits, presentations, and calls
Render effectual support on operations for the Customer Service Group in various departments to aid delivery of cost savings and efficiencies
Take part in increasing the effectiveness of departmental projects by conducting the development, analysis, and interpretation of project cost, performance, and subscriber
Manage various tasks such as guiding content development as well as corporate headquarters in business strategy; writing departmental processes; generating PowerPoint
presentations for top management; and coordinating with senior-level teams to establish the plan

Key Highlights:
Led the development of processes for TWC’s VIP program with active presence in five states and plans in growing the program within all division and markets
Received commendation by TWC in developing a strategic VIP plan for a $10B business unit to boost control expenses and revenue; and in determining key initiatives which
involved supporting coverage plans and processes and marketing programs

Project / Service Delivery Manager

Created strategic plans that supported voice and data services, while maintaining high quality services and administering cost
Administered budgets and forecasts for Cablevision Lightpath’s new building construction, involving data utilization projects, circuit planning, design and implementation of
projects, and monthly financials

Key Highlight:
Garnered recognition by receiving an award for the successful completion of installation of all WIZ stores in New York


Project Management Training Program
Stony Brook University