Marisa Brand

  • Pharmacy Benefit Management
  • Sacramento, California 95826, United States
  • May 17, 2017
Full time Healthcare

Personal Summary

Growth-focused, results-driven, and highly analytical professional with extensive
experience in operations, client services and account management. Strategic and out-
of-the box thinker with adeptness in formulating and implementing policies and
procedures; attaining client objectives and budget requirements; and shaping and
developing employee skills and potentials. Articulate communicator with well-honed
interpersonal aptitudes essential in establishing and maintaining positive rapport
with superiors, subordinates, staff, clients, and vendors.

Work Experience

Director of Account Services
Envision Pharmaceutical Services

Establish and supervise the Training and Implementation Department as well as Client
Services Department while obtaining and monitoring client interactions
Direct the client services protocol for account management, new client
implementations, as well as benefit validation and testing
Hold full responsibility for the oversight of all large and strategic client
implementations companywide
Spearhead the initiatives as well as staff involved in the design, development,
testing, and execution of the adjudication platform
Ensure the satisfaction of client throughout plan institution, post-implementation,
and all other related service efforts
Set strategic direction in providing solution and monitor routine status to complex
client and adjudication requests
Render consultative support to other operational departments through in-depth
analysis and research issues
Conduct user-acceptance testing for system improvements by conceptualizing test plans
as well as recording and reporting test results
Demonstrate effectiveness in providing timely and accurate resolution of system
issues
Fulfill wide-ranging duties, such as documenting and communicating system impacts to
affected user groups; as well as initiating benefit review presentations and creating
direct reports
Develop and enhance skillset and career potential of staff through strategic
direction and coaching
Facilitate and train team to participate in client meetings including finalist
presentations, benefit fairs and reviews, and other requested meetings

Education

Bachelor of Arts in Bible and Ministry
Capital Bible College