A highly accomplished and motivated ICT professional with over 16 years’ experience managing complex Local Government systems, processes and services across counties. A strong track record in ensuring ICT system continuity and business resilience, disaster recovery and enhancing information security management practices. Has successfully managed and monitored delivery of 3rd party supplier services in partnership with Sopra Steria, Interoute, KCOM, BT, O2, Vodafone and Cloud Service providers. Most recently managed a diverse portfolio of projects part of a large digital & IT transformation programme, including EU procurement of VoIP Telephony services, Contact Centre, CRM, and deployment of innovative web and mobile technologies, MDM, GFE/BB for Work to facilitate ‘anywhere working’, ICT service delivery, contract and financial management.
ICT and Joint Transformation Programme (JTP) Project and Implementation Manager
Project Manager of JTP VoIP telephony and collaboration tools project including CRM and contact centre upgrade & replacement (value £460k), Sheltered Housing Scheme ICT restructure(s) programme (value £150k), MDM / BB for Work, Mobile App and ICT Infrastructure decommissioning projects.
Ensuring continual quality service delivery throughout a series of Probation Trust mergers and the transition of the joint trust to new Community Rehabilitation Company status following government outsourcing.
Deputy ICT Manager (Service Desk Manager) Dec 13 - Jan 16
Managed ICT service delivery(Merger, Large Transformation Programme) for 1000+ staff located across two counties, project management of ICT decommissioning projects (value £600k+), mentoring and upskilling staff.
Head of Application Development Mar 12 - Nov 13
Project manager / developer (Large Transformation Programme) eProcurement solution (value £100k over 3 years) including systems analysis and design, HR and Finance web and software applications (health and safety, and online appraisal systems), maintenance and scheduling of service upgrade for server platforms.
Project Manager Sep 05 – Feb 12
ICT project manager and technical advisor to senior management (Large Transformation Programme) for the purchase and implementation of iTrent HR and finance system (value £380k), testing and rollout of web and software packages into production, 20 sites across two counties.