Detail-oriented, results-driven, and performance-focused manager with proven expertise in developing ideas and innovative processes to optimize operational efficiency, increase customer satisfaction, and improve overall performance. Armed with outstanding leadership experience in managing diverse range of initiatives and professionals. Fluent in English with working knowledge of Spanish. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint), Microsoft Visio and Project, SQL, and Tableau.
Manage Service Delivery Organization, Data and Analytics Solutions Team, providing HCSC Claim and Inquiry Operations with timely performance reporting, metrics, and complex analytics to avoid and solve operational issues
Offer analytics to promote gains in efficiency and cost reduction within the operation by collaborating with the operation, finance, and quality teams
Maintain partnership with the operations leadership in identifying the reporting needs, creating goals and metrics, and providing data and process analytics in relation to the operation
Attend to direct reports of 21 staff including 2 managers, boosting their performance through effectual coaching
Incorporate advanced analytics including statistical model and forecasting to performance analytics support