Customer Service Representative

Kathryn Ptak resume photo
Kathryn Ptak
Knoxville, TN

Job Preferences: 

Desired job title: 
Customer Service Representative
Desired occupation: 
Customer Service
Employment type: 
Full time
Career status: 
Active job seeker
Available to start: 
10/2019

Education: 

08/201111/2011
Tennessee Technology Center - Knoxville, TN
CNA License in Nursing
08/199706/2001
Brick Memorial High School - Township of Brick, NJ
College Prep

Work Experience: 

10/201709/2019
Customer Service Representative
U.S. Cellular
Customer Service
* Assisted with sales of products, services and devices.
* Tier 1 technical support.
* Assisted with customer concerns.
* Directed calls to appropriate departments or teams.
* Explained products and benefits
11/201510/2017
Customer Service Representative
Sitel
Customer Service
* Managed peoples bank accounts (Citizend bank)
* Responded to fraud concerns.
* Responded to customer complaints/concerns.
* Explained policies and procedures.
12/201003/2012
Certified Nursing Assistant
QUALITY PRIVATE DUTY CARE
* Assisted patients with basic care.
* Monitored patients vitals and condition.
* Kept on depth medical records on each patient.
* Provided comfort measures.
* Communicated with loved ones concerning patients condition.
02/201012/2010
Customer Service Representative
Jewelry Television
Customer Service
* Processed orders
* Addressed customer concerns
* Insured customer satisfaction with products.

Language Skills: 

n/a:
English

Skills: 

n/a:
Word, Excel, Outlook, performance-focused, analytical, Goal-driven, Multifaceted